"Transaction made easy. Was very simple.
free discount for air hose motived sale"
"Shipping was high. We ship a lot through the mail."
“For small items we offer First Class Mail and to most of the US, the cost is less than $4. We only break even on shipping costs, we don't make any profit on freight. We are constantly trying to negotiate better shipping rates, however. Some items only ship FedEx which is generally more expensive. Thank you for your feedback and for choosing us!”
"I called customer service about a problem I had with the first switch, and the representative was very cordial, even though she was unable to help me. I waited too long to contact your company about a problem with the first order, as the return period had expired before I tried to install the part, See comments on this order, "
“We are sorry to hear the original part did not work for you and if there was any confusion in the return process, we apologize. We do have the best sales representatives around so I'm hope she was helpful in assisting you. Thank you for your great feedback, and of course for ordering with us!”
"Thanks for the easy to use web site and great prices. Happy holidays. "
“Happy holidays to you as well, and thank you so much for doing business with us!”
"Great service and easy to find web site "
“That's what we do. Our customer service is second to none, and we the product we're selling. Thank you for the compliments and for your business!”
"Would be better if I had more quantities to purchase, but this was a well-organized site and I got a bonus air hose for $0.01."
“Thank you so much for giving us your business. We do try to offer discount codes, quantity discounts and incentives because we appreciate our customers choosing us when when know there are other choices available. Thanks again!”
"I ordered a Piston/Conrod Kit and a Valve Plate Assembly for a H1504ST2 air compressor. The description of the kit said everything needed to restore compression. The one thing it didn't include was the gaskets necessary to put it back together. The other thing was instructions would have been very helpful."
“We're sorry for the confusion in the description for the item you ordered. We have corrected this so that it's crystal clear as to what it includes. We apologize for the trouble. Thank you for your very helpful feedback and for your business!”
"easy website to navigate!"
“Thank you so much for your order and for your feedback!”
"When checking out I had several issues. A popup offered a deal but then dismissed before I could click to accept. After entering my CC info the system rejected my shipping choice and made me reset it. Then I received an error that my purchase had not gone through and I would be contacted by customer support - immediately followed by a screen that said the order had been received. I have no idea if my order went through or not. Very frustrating interface."
“I'm sorry to hear you had a bad experience on our website. I have given your great feedback to my websmaster and we'll be testing these issues out so we can fix them ASAP. Some browsers are more user friendly than others but we need to make sure the checkout process works seamlessly for all browsers every time. We apologize for the trouble, certainly. One of our sales reps, Cynthia, is going to be reaching out to you to finish your order.”
"Very pleased you had the part I required. Wish shipping was less but thats OK I need the part."
“We're pleased you're pleased! Thank you so much for choosing to order with us. We try to be as competitive as possible on shipping cost(s), we don't make any profits on shipping, just enough to cover our cost.”
"I found this site through a google search. They had the part I needed that was discontinued by the manufacturer and the price was reasonable."
“Thank you for finding us and shopping with us! We try our best to offer parts for older, discontinued units whenever possible. We know that it's worth it to repair equipment, and it feels good in this increasingly "throw-away" world.”
"I needed a repair kit for a compressor I have had for many years. Never thought I would be able to keep it in service and expected to buy a new compressor. Thanks a lot for being there and having the part I needed."
“That's great to hear, and you're welcome! We really try to offer parts for the older units, because in many cases, they don't make 'em like they use to anymore. It's worth repairing old equipment, and just feels right. Thank you for giving us your business!”
"Hope delivery is as good as the order process"
“We're busy but we usually ship orders out within 1 to 2 days if the item is in stock. If not in stock, we'll let you know ASAP. We'll certainly keep you be in the loop. Thank you for choosing us to order from!”
"Just what I was looking for and easy on-line ordering."
“We try to make the process easy for you. Thank you so much for choosing to spend your hard-earned money with us!”
"Nice to find a new resource for air tools!"
“Hopefully we can be your go-to source! Thank you for finding us and for giving us your business!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“Thank you for choosing us to order with! We like to offer our customers discounts and specials because we appreciate our customers, and we know there are other options out there.”