"Was worried I would not be able to find parts for my old craftsman compressor....They had what I needed at a very good price.
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"the website was easy to navigate and had all the info i required. prices were great. "
“We try to make life easy on you, and that means a fast, clean and simple website, fair prices and excellent customer service. Thank you for choosing us to order from!”
"site search did not bring up my model number, google search did, then went direct into site for that model, used parts diagram, ordered"
“We'll look into this discrepancy, so thank you for your feedback. And, thank you for giving us your business!”
"this was very speedy and very informative"
“Well thank you! We pride ourselves on our website, and our goal is to give you information and a fast, easy to navigate website. We're glad you ordered with us!”
"My credit cards were not accepted."
“We're sorry about the trouble with your order processing. Typically this is due to a connection issue, or a wrong number being input, or possibly the billing zipcode you entered not matching the billing address for the credit card. We're sorry for the inconvenience but feel free to call us to have it manually entered and processed, if we don't reach out to you first!”
"Entered the model number and an exploded view appeared. found what I needed and scrolled down and found that this part has been discounted. Checked shipping options and they seem very reasonable."
“We do offer qty discounts for parts not on sale to help save you money. We don't make any money on shipping costs so we try to get them down as low as possible. Thank you so much for your comments and order!”
"great! fOUND HARD TO FIND ITEM ON INTERNET, GOOD TO SEE YOU HAVE IT"
“You are certainly welcome, and thank you for taking the time to post your comment!”
"Excellent service thus far."
“Gitter done! We try our best to provide the very best service, so thank you!”
"Very clear ordering with good graphics on items, appreciate the information on items of choice."
“We appreciate you! We think that's what makes us stand out...offering information, photos and helpful advice on many of the parts we sell. We appreciate your business and your comments!”
"Locating the model # I was seeking parts for was a breeze. Even easier was selecting the part I needed. Even better yet being a first time purchaser I got an additional 10% off."
“We try to make it easy, fast and convenient for you, because if you don't have a great experience on our website, what's the point? We're glad to offer discounts for first-time customers. Thank you for your great feedback!”
"nice pictures.......breakdowns were simple ......nice for a change"
“We'd like to be your parts supplier from here on out. We're glad you had a great experience, so thank YOU!”
"Great work again! Cant wait to get my parts!"
“Thank you! It's all because of our customers like you that allow us to do what we do!”
"Your site was easy to navigate."
“We've put a lot of work into the site to make it that easy to navigate. Thank you for noticing!”
"I did not get the multiple item 15%, 20% or 25% discount."
“The quantity discounts only apply for items not on sale, so maybe the item(s) you ordered were not on sale. I'm sorry for the trouble either way, but thank you for ordering with us!”
"Have used this site numerous times and very easy to use and fast service/ delivery."
“Wow, thank YOU for coming back to us to order your parts with yet again! We sincerely appreciate every customer and order, but especially our returning customers. Thanks for the feedback!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“We try to offer parts for the older, discontinued units so you don't have to throw out a good compressor due to one bad component. Thank you for finding us and for taking the time to post your feedback!”