"hard to take a survey I have not received to product yet"
"very intuitive web page. a lot of other tool sites are very difficult to navigate. Not this one!"
“That's our goal! We appreciate your noticing and for taking the time to post your very positive feedback! ”
"Provides good schematics for parts but not very user friendly. I will see if i get the right stuff when it shows up."
“Most of our schematic images are very clear and easy to understand, but there are some very old units which have sub par schematics that we can't clean up but so much. We're sorry if the information wasn't as clear as it should have been, but we appreciate your order and your feedback!”
"System works well. I found what I needed quickly."
“We're glad the site worked well for you. Thank you for taking the time to comment!”
"They were the first to come up in a search. They have a good selection of parts and diagrams. Prices are reasonable. "
“Score for MTR! We work very hard to make sure you find your parts with easy-to-view diagrams and a simple, clean website, so you can find and order your parts quickly. Thank you for your positive comments!”
"site is set up well, easy to navigate. "
“We think so too. Thank you so much for your order and for taking the time to comment!”
"One detail: It would be nice that when you offer shipping choice, if you could give a date that the package will arrive with each option. That would help choose a shipping option more accurately."
“Thank you for your great feedback, we certainly understand that more detail would be helpful regarding shipping ETAs and such. Unfortunately, this is nearly impossible to do because we don't have live inventory for the products on our site. We carry more than 400,000 parts so it would be difficult for us to give exact ETAs on products in which we don't have live inventory on our site. Thanks again for your business and for your comments!”
"I have been looking for this check valve that every other place I contacted or checked out said what discontinued!"
“Victory! Thank you for finding us and for ordering with us! ”
"Eric Trotman was a great help in finding my part needed. "
“We'll be sure to pass along the kudos to Eric. Thank you for the positive feedback! We sincerely try our best to help you find the parts you need and give you all the info available to make sure you order the correct parts. ”
"Sears and Craftsman parts are very difficult to identify and then find. This site had exactly what I was looking for."
“We appreciate your fantastic review! Thank you for taking the time to post your comments and of course, thank you for your order!”
"Found exactly what I needed on my first look. The separate tank and compressor schematic sections linked to catalog lines was perfect. Payment processing was smooth and clearly laid out."
“Can't be too much better than "brilliant"! Thank you so much for the fantastic feedback! We try our best to make finding your parts and ordering parts very simple and easy.”
"Good listing and a great experience overall."
“We do what we can to make your life easier, so you don't have to spend all day on the website. We want to make things simple for you so you can find your part(s), order them and get back to work. Thank you for the feedback!”
"The parts diagrams are quick and easy to read. Quick and easy check on parts that were difficult to source."
“That's our goal, to offer parts at a competitive price on a very simple, intuitive website. We try to give you as much information as possible so you can locate your parts easily. Thank you so much for taking the time to post your comments!”
"Not only does MTR have a very sizeable inventory, their library of diagrams and schematics provides customers with an awesome tool to immediately identify and find the parts they need. I love this company!"
“We love that you love us! Thank you for the fantastic compliments! We try our best to make sure it's easy and quick for you to find the parts you need. Thanks again!”
"Good experience, lower prices."
“We're glad we gave you a good experience on our site, so thank you for ordering with us and for giving us your business!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“This is just a cursory survey on your experience with our website, and your experience navigating the site as well as the ordering process. Thank you for your order and for your comments!”