"want to know is there another beside part# 726519 v-belt I can use please email me thanks"
"It's good to know where to get parts to keep the compressors running smoothly.
"
"I just bought a 2 stage and will call for advice hooking it up to a 60 gallon tank. thank you!"
“Glad to help! We pride our service as much as anything, and we have a long-standing relationship with Emglo (now Jenny) so if you need any technical information, we can obtain it for you. We appreciate the kind words!”
"I had to call about shipping, because the expedited option costs more than UPS Ground, but there was a note (7-10days total) which confused me, as I do much shipping and receiving for my business. I didn't have to wait long to get an answer. I was told that some parts may ship from another location, depending on whether or not the part was in stock. Mine were, so I knew which shipping option to choose. This is a very intuitive site, but I would suggest a real-time stock part availability, as many of my suppliers provide. this would save the purchaser time, without the need to call, and also the call center time, because they wouldn't need to provide an answer which should be on the site anyway."
“Real-time inventory is something we're slowly introducing with a few dozen products. We will always drop-ship product direct from the manufacturer if we're able to and if we don't stock all parts on the order, as our priority is getting the order to you as quickly as possible. Thank you for this great feedback and for your business!”
"Talked to a sales person. She was able to answer my question very professionally."
“Service is #1 in our book, always has been and always will be our main focus. Thank you so much!”
"With the help of a Sanborn agent it confirmed what part I needed. The means of finding the part was relatively easy. thank you for your service"
“You're very welcome, it makes us happy to know we met your expectations and helped you find what you needed. Thank you for posting the positive feedback!”
"I wish there were more shipping options. Please explain why ups and usps priority has the same delivery time."
“We do offer expedited shipping, but only by request (either by comments made in your order or if you call in). The cost of USPS and UPS obviously depends on the weight and location of the shipping destination. If you live, say, in California and you ordered a 1 lb item, Priority Mail is going to be cheaper than UPS (and always is). However, if you ordered an item that's heavier than 1 or 2 lbs going to California, the price of UPS shipping doesn't increase much while the Priority Mail rate does, drastically, once weight is added. I'm sorry for any inconvenience but if you have any further questions please don't hesitate to call us directly at 757-547-8665. Thank you for giving us your business!”
"Decent site for air tool parts and similar. The site has a popup box that talks to you a bit too much. I'm thinking people who order parts online have probably picked a part and checked out before. Those who haven't probably are going to go to a tool store to get parts.
"
“Thank you for giving us a shot and for the valuable feedback! We are certainly taking these issues into consideration.”
"over all found the parts needed and will return to site next time parts are needed cut down on the searching threw the web at different site with out all the information "
“Thank you for shopping with us and taking the time to post your feedback! We hope we have your return business and will be glad to be your source for future parts.”
"Was lucky to find the parts I need for a harbor freight air compressor."
“Thank you for your positive feedback! We're glad to have the parts you need for your Central Pneumatic air compressor, as we're one of the only retailers on the Web who carry these parts.”
"The site is ok, but the pop up thing keeps asking about sound is irritating."
“We're sorry if the audio assistant was inconvenient, we appreciate the feedback and every suggestion so we can take these issues into review.”
"I was up and running with my compressor the next day and I didn't need to think about the expensive cost to replace it!"
“Thank YOU for giving us your business! It looks like we did our job so you could get back to work again. That's our goal, thanks again!”
"Easy to shop, nice site made it quick - Changing mind, this review system is turning into a pain in the **** as I cannot make it go away - And make the scary sounding guy go away, that's annoying - people do not want websites talking to them.
Thanks - B"
“Thank you for the comments as we value them very much. We're sorry if the audio and review pop-up turned you off, but for the latter this is one way we find out what customers do and don't like about the website. We are taking this feedback seriously and will continue to review these features. Thanks again!”
"I did not see a part listed that I needed to order. The part is the RESET switch which is located next to the switched ordered. The switch ordered is Part# 31 and the other switch needed is part# 32 as listed on the Diagram.
Please advise availability,
Thank You,
Robert Jensen"
“Feel free to contact one of our helpful sales associates at 757-547-8665 and we would be glad to investigate the part you need!”
"7-10 days? I can get my item from China faster"
“Thank you for the valuable feedback. The shipping quote of 7-10 days is not always the case, we give this time frame as a general scenario, a safe estimate which factors in how many shipments are in our warehouse, stock, the weekend (we're closed), etc.. You could certainly receive you order in just a few days, yet if a part is on back order it could take 10 days. Your specific shipment may process and ship sooner, but we'll keep you up to date on the status, certainly. Thanks again for your order!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“We carry many RolAir parts and have many years experience with RolAir and their air compressors, so we bring knowledge to the game as well as parts. We appreciate your business and your feedback! Thank you for taking the time.”