"A few quirks with the website"
"The video was very helpful ."
“We're glad to hear the video helped you, that's our goal. Thank you so much!”
"I needed a new gauge for my compressor since I bought my rebuild kit here and was happy with it I returned and bought the gauge"
“That means a lot to us, thank you so much for giving us your return business and for the great compliments!”
"Able to locate product needed to repair a Thomas Air Pak T-20 Compressor"
“We're glad you were able to find what you needed with us. Thank you very much for the review!”
"You all did a great job .. Beer all around!!!"
“We can all agree with that! Thank you for the positive comments!”
"No returns. Kind of hard to swallow that I'll throw away a $19+ part if it does not work since I purchased it freely."
“Thank you for your order and for giving us your business, as well as the feedback. It's true that we don't offer returns on some items, but typically only electronic items where we can't test for defect, as this mirrors the manufacturer's policy. Again, thank you for your valuable comments!”
"the right parts easy to follow instructions fast shipping would recommend to all looking for hard to find parts great service my 20 year old compressor is running like new thanks to Master Tool Repair"
“We're so glad to hear you found the parts you were looking for on our website, and glad to hear you have the compressor up and running again. Repairing old equipment is the way to go if you can, and we like to help make that happen. Thank you for the great review!”
"Your technical representative was fast to reply, and very knowledgeable. A++++++++++++"
“Thank you so much for the feedback and great compliments! We appreciate your business very much.”
"It took a little longer to get all the parts because of out of stock issues but great products and they kept me informed about the status of my order so all and all I would order from these folks again"
“Your feedback is greatly appreciated. We strive to keep popular parts in stock and many parts that are not we try to stock as well. Unfortunately, with such a massive amount of parts that we offer on our website we cannot stock but a fraction of them in our warehouse, and sometimes the manufacturer is out of stock as well. Your business and comments are welcome, and thank you for doing business with us!”
"I blew a heed manifold and was very surprised to able able to order it,"
“Thank you for your review and feedback! It's great to hear you found what you needed with us!”
"Easy to find what I needed and had it in stock"
"quick painless...i be back!!!!!!!"
"Parts catalog was very clear, only took a few minutes to complete order."
“That's our goal, to make it easy, effortless and simple to order. The faster you can find your part(s) and order them, the faster you can get back to work. Thank you very much for the feedback!”
"This is real easy. No problems with my order, fast return delivery, no annoying questions, correct parts delivered on time and priced reasonably. All I can add is THANK YOU!!"
“You are very welcome! Many thanks for giving us your business and for taking the time out to post these compliments. We certainly try to make our website and ordering very simplistic and hassle-free. Again, thank YOU!”
"Total weight are very low ounces (4 oz? perhaps). Shipping is excessive. These parts could and should be put in a blister pack and shipped for no more than $1 add $1 for handling.
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“Thank you very much for the feedback, as we take it seriously. This is something we are looking into offering. We haven't in the past because this method of shipping is not insured so there is more liability attached to it, while Priority Mail and UPS are insured. Once again, thank you for your comments!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“Thank you for your feedback, we are always testing the website and implementing improvements where we can. We apologize for any trouble you may have experienced. Thank you for your business!”