ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.63/5
Chance of future purchase:
3.77/5
Shipping & packaging:
3.88/5
Customer service:
3.63/5
Return/Replacement policy:
3.27/5

Verified
5/5

2024-10-12

Fast shipping, correct parts at good price

"Parts were exact fit and worked like a new compressor
"


Verified
4/5

2024-10-12

"The big end of the con rods needed to be machined 2mm to fit on the original shaft. Which was easy for me cause I work in a machine shop."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-10-12

Compressor parts

"Perfect match. Fast response to order."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2024-10-12

Part lasted a week

"Part fit my compressor properly but only lasted a week and there is no returns or refund. So now I spent over $100 on parts and still had to buy a new compressor."


Rep reply posted 2024-10-27
A rep from Master Tool Repair, Master Tool Repair, has responded:

“I am sorry to hear that you had an issue with your product.

Please email us at CustomerService@MasterToolRepair.com or call us at 757-547-8665 and provide the details about the product failure and we will get this part replaced at no cost to you. We will work with the manufacturer and get a warranty claim filed with them. You should not have to pay $100 and only have the product last 1 week.

Also, we do have a Return and Refund policy and it is listed here - https://mastertoolrepair.com/return-policy-procedures/
****Master Tool Repair's return policies are as follows: You have 60 calendar days to return an item from the date you received it. Returns received 61-180 days from the ship date will be granted store credit only (in the amount of the parts purchased; shipping costs, taxes, and fees are non-refundable). No returns can be made after 180 days from the ship date.

We will work to resolve this issue and make sure that you are satisfied with your business with Master Tool Repair. Our goal is to have satisfied customers and we will work hard to make this right.

Thank you for your business.


Verified
5/5

2024-10-12

Excellent selection and even better service

"Keep doing what you're doing! Give these folks a shot. They won't disappoint."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-12

Replacement reed valve for air compressor

"Quick bolt on parts make it easier to get back to work "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-10-12

One of my BEST online shopping purchases !

"I was in need of some O rings to replace the factory set in my old air compressor. I thought O rings were pretty much the same (made out of rubber). So I went down to Harbor Freight and purchased the miscellaneous set with all different sizes. I must’ve replaced 5 or 6 sets before I gave up and realized all O rings were not created equal! I found this site and thought I’d roll the dice again! And JACKPOT! They’ve been on for a couple months now and haven’t had to change them again! I saw the guarantee on the box and it made me feel all fuzzy inside! One of my better purchases. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-10-12

Excellent!

"Huge inventory of hard to find parts. User friendly website, excellent service and prompt shipping of a well packaged product. Will definitely shop here again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-11

Filter was perfect fit as ordered on phone.

"Our old compressor’s new filter was perfect fit. Cost of filter offset the price of gas to drive to town and hunt filter down."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Verified
4/5

2024-10-11

Carb

"Everything was good except there was no Instructions. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-11

Master Tool Delivers

"Good customer service.
Agent was courteous and professional. Item arrived ahead of schedule.
I recommend this outfit.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-10-11

worked great

"great service had what i needed"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-11

Great Customer Service

"It's sooooo easy to place an order."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-10-04

Quick, reliable

"Quick and accurate resolution of needed parts. Quick responsive customer service. Excellent vendor.
That says it all.
I don’t believe I have to make up words just to fill your software minimum text requirements; That’s bogus
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-10-11

Craftsman air regulator

"Product fitment was perfect, easy installation. Everything worked perfect after install. I would definitely recommend them for all your needs. Thank you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges