"I ordered a piston and bearing for a small oilless compressor. It came and it fitted the drive shaft but it is too long. I am trying to make a spacer to adapt it."
"I'm very happy, It's no problem to find any parts you need!!!!!"
"Chat was very helpful. Led me to the right part. Thanks!"
“We're glad we could come through for you! Thank you for taking the time to post your experience with us, and for the 5-star review! ”
"First of all, Master Tool Repair had the part and it wasn't all that common. The website is easy, fast and secure. I need my air compressor daily so I was concerned on the delivery time. I saw the common 7-10 days stuff so I held my breath and rolled the dice. I got an email immediately from the order team and it wasn't computer generated. I was surprised so I sent back an email sharing my concern over the delivery time and again, I got a response almost immediately assuring me they would do their best and keep me informed. True to their word, I got a written email whenever the status changed and I'll have my part exactly 7 days from the day I ordered it. Honestly, parts are parts and what separates companies is the people that work there. They have my business based on their awesome customer service. I work in customer service and I am truly impressed with this company."
“We believe that the customer experience is equally as important as the parts that we sell! We're glad we could come through for you! Thank you for taking the time to post your experience with us, and for the 5-star review! We appreciate your business and look forward to helping you in the future! ”
"Love this site. Has parts I didn't think I would be able to find for older equipment. "
“We're very glad to hear you found what you needed for your old compressor! It's our goal to offer hard-to-find parts, especially for older units. We appreciate the 5-star review!”
"Master Tool Repair had the product and very good instructions. Their website was extremely helpful. I will definitely use them again! Product arrived on time and did the trick (fixed the problem). Thank you Master Tool Repair!"
“We are so glad you enjoyed our site! We do our very best to make our website fast, friendly, and intuitive. Thank you for your business and for taking the time to leave us a 5-star review!
We appreciate the compliment and the 5-star review! ”
"Product was delivered promptly and worked as advertised."
“Glad to hear you received the parts quickly, as that is our goal with every order! We appreciate the 5-star review!”
"I needed to order an air filter for an older Ridgid air compressor. This was the only place that had it and ordering it was a breeze."
“We're very glad to hear you found what you needed for your old compressor! It's our goal to offer hard-to-find parts, especially for older units. We appreciate the 4-star review!”
"they made it right. had problems but refunded my money"
“Hello Tim, we apologize for the inconvenience and trouble you experienced with the part you ordered. Pressure switches rarely fail therefore in these instances we have standard tests that our customers do in order to troubleshoot the problem they are experiencing. This testing is required by all manufacturers prior to replacement parts being sent. Regarding the pressure switch you ordered, our website does list this part as "140-175 PSI Generic Furnas Style Pressure Switch". Unfortunately without a model number, I cannot confirm if the part ordered was correct for the application it was installed on. I do see that during your call with our customer service representative a no-cost replacement part was offered but declined due to backorder and you no longer need it. Since we could not provide a replacement we went ahead and processed a full refund. It is not often that a customer receives a defective part, but when it happens we do the best we can to rectify the situation. We always want to ensure our customers are happy and taken care of! Thank you for sharing your experience and we hope that you will give us another chance in the future!”
"I recently ordered a repair part for my air compressor. I expected to receive the part in 7 - 10 business days but I think I actually received the part in 4 or 5 days. I would rate their parts service as 5 star and not hesitate to recommend them to anyone. Also while I expected a $10-15.oo shipping and handling fee, it was a surprisingly low amount and more that fair for the fantastic service that I received.
Thank you Master Tool Repair.
Sincerely,
Richard J Henne
Pollock Pines, CA"
“We appreciate you and your business! Thank you for taking the time to post your positive comments; we appreciate your review.”
"Serious company, user friendly website "
“We are so glad you enjoyed our site! We do our very best to make our website fast, friendly and intuitive. Thank you for your business and for taking the time to leave us a 5-star review!”
"Good Price, thanks for being there!"
“Thank you for taking the time to post your experience with us, and for the 5-star review!”
"My order arrived quickly and was the right part for my tool."
“We're glad we could come through for you! Thank you for taking the time to post your experience with us, and for the 5-star review!”
"great inventory with reasonable prices. "
“We appreciate you and your business! Thank you for taking the time to post your positive comments; we appreciate your review.”
"I found parts for a 15 year old Campbell Hausfeld compressor for 1/3 the cost of another well known online parts supplier."
“We're very glad to hear you found what you needed for your old compressor! It's our goal to offer hard-to-find parts, especially for older units. We appreciate the 5-star review!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“We're very sorry to hear you received a part that was not an exact replacement. If you ordered based on the model number of your unit it should have been a direct replacement. We would be happy to assist you with getting to the bottom of this issue. Feel free to contact our customer service department with the model number of your unit! ”