"I had to double check the kind of regulator for my Husky compressor. I was lucky I found a MasterToolRepair video showing exactly the answer to my questions. "
"Over priced and difficult to find exact parts "
“We're sorry you found it difficult to locate the parts you need. We are always here to contact via email, chat or phone and a customer service rep would be more than happy to assist you in confirming the part(s) you need for your particular model compressor. The information on our website is as accurate as it can be but we're always trying to improve. Some parts pricing is higher than you would think, but we are competitive with the competition. Some manufacturers have a high base price and with our markup (we need to make a profit), can be pricey, but this is not always the case and is dependent on the manufacturer's cost to us. Thank you for your honest feedback!”
"Unable to order requested new passwoo--- told I was a robot and lock out."
"First time customer. Live chat was very helpful. I must have been on an old site. The rep directed me to the correct site & part. Now I will see what you folks send"
“Thank you for the positive comments regarding your experience with MTR! As long as you gave the customer service associate the accurate model number information, you will receive the correct part(s). If you have any questions, please chat us, email us or call us at 1-757-547-8665 and we'll assist you further.”
"i was able to find the parts I needed for my compressor where other sites did not have them."
“We're very glad you found MTR and that we could offer you the parts you need! We've put a lot of time into finding parts for obsolete and discontinued compressors, even when the manufacturer can't offer them any longer. We appreciate you!”
"Found the part that I needed, and it was quick and easy to order. "
“We're thankful for your business and for the 5 star review!”
"thanks for having your parts
"
"you had the part I needed. I was surprised to find it."
“We're glad we could come through for you! Thank you for taking the time to post your experience with us, and for the 5 star review!”
"Using the website, ordering and confirming all very good."
“We appreciate your honest, positive feedback and the 5 star review!”
"Hopefully it’s the right piece"
“As long as you ordered by the part number in your manual or by your model number, the part should be correct. If you have any questions upon receipt of the item, certainly give us a call, chat or email and we'll assist you. Thank you for the 5 star review!”
"Good experience but don't like required rating process."
“You can skip the rating by exiting from the window when you see the pop-up. Thank you for taking the time, however, and we appreciate the feedback.”
"They had stock and willing to ship to Canada. Thanks"
"East locating part number exactly as listed in manual. thhhhhhus ,ordered"
“Thank you for giving a small business your business! We appreciate it now more than ever.”
"Needed a regulator to repair my compressor and MTR came through with the right stuff."
“We appreciate you and glad we could supply the parts you needed! ”
"helpful site, good information"
“We appreciate the positive review, and thank you for taking the time to give us a 5-star rating!”
A rep from Master Tool Repair, Master Tool Repair, has responded:
“You are very welcome! Thank you for the fantastic review and for the compliments as it means a lot to us. We've put a lot of work into our sites and resources to help you make an informed decision on your repair. We appreciate it!”