"Pricing is only my complaint because of US exchange rates , not your fault"
"site is easy to use and very clear path to find correct part and nice checkout screens!"
“Thank you for your compliments and for the 5 star review!”
"With A lot of other companies competing, and not charging delivery cost ,
it would be nice if There was no shipping cost "
“We do offer free shipping, but only if you double your order quantity (as long as the item is at least $9.95). We are a small business. We can't afford to offer free shipping on every order because we are not Amazon or Walmart. What you do get with us, however, is much better customer service and a company whose representatives actually know what they're talking about, and know the product they're selling. Thank you for the 5 star review and for choosing MTR!”
"I was very happy to find parts for my old Coleman Black Max air compressor. It has been a great one and my oil site indicator blew out and sprayed oil all over my shop. I sure hope it didn't burn out.
Thanks guys."
“We're glad you found MTR and ordered with us! We appreciate the business now more than ever. Stay safe!”
"I am currently purchasing my third fill tube for a Sanborn air compressor. This will be my last fill tube to purchase and I will be moving on to a new company. Probably shouldn't even order this one. Quality of the part seems to be lacking they keep breaking......for a $25 aluminum tube.
"
“We're sorry to hear you're having trouble with this particular item. We don't manufacturer product, we're just a distributor, so there are limited options for us as a reseller. Hopefully the manufacturer will improve the quality of this item or will be able to give you a work-around as an option if you contact them. Thank you for your business!”
"Haven’t received product yet due to just purchasing but the buying experience went real well look forward to receiving product "
“This is just a survey based on your experience with our website and checkout. We thank you for giving us your business and for the 5 star review!”
"Had a hard time finding the right model #"
“We're sorry you had trouble finding your model number, but if you have any doubts whatsoever, feel free to email us or call us and one of our reps will be glad to confirm you ordered the right parts. Thank you for your business!”
"Great customer service over the phone"
“Thank you so much for the positive comments! We pride ourselves on our product knowledge and service. We're a small business that has a loyal customer base because we know air compressor parts. Stay safe out there!”
"Easy to use website, all the parts I was looking for, had items nobody else had."
“We do our best! Thank you so much for the 5 star review and for the compliments! We try to offer parts that are either obsolete or hard-to-find, doing a lot of research so you can repair your equipment, which is one less thing in the landfill. We appreciate you!”
"Very detailed and precise descriptions
Large list of different products "
“We appreciate your business and your positive review! We try our best to give our customers the best experience. Please don't hesitate to reach out to us for any questions or concerns. Stay safe!”
"Great options and quick check out. But high shipping cost"
“Thank you for the compliments and for shopping with MTR! We're a small business and we appreciate you more than ever. We offer competitive shipping costs and only break even on shipping, we don't profit from it. However, we are always trying to negotiate better shipping rates.”
"Site was easy to use and shipping didn't break the bank. Highly recommended."
“We thank you so much for the kind words and for the 5 star review! We appreciate you now more than ever, being we're a small business. We hope to see you again!”
"I needed a fan belt for a compressor that nobody had !
I HAVE ONE NOW !"
“Woo hoo! Thank for your shopping with MTR and for your positive review! We appreciate you.”
"Could not print schematics. Zooming is nearly impossible. Items get very blurry when expanding. "
“Some schematics are just so old that we don't have quality scans of them, for this we apologize. Many schematics are of a great quality, however. It just depends how the manufacturer sends them to us. Thank you for the feedback!”
"Would appreciate larger parts diagrams. "
A rep from Master Tool Repair, Master Tool Repair, has responded:
“Thank you for your feedback and for your business! That exchange rate is pesky, we agree. We appreciate you giving a small business your business!”