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Product & services pricing
3.57/5
Chance of future purchase:
3.70/5
Shipping & packaging:
3.85/5
Customer service:
3.55/5
Return/Replacement policy:
3.28/5

Verified
5/5

2020-09-03

They had the parts

"Thanks everyone I talked to was great"

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Rep reply posted 2020-09-04
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We appreciate your positive review and compliments! We know air compressor parts, and our service is second to none. Thank you for ordering with MTR and for the 5 star review!”


Verified
5/5

2020-09-02

easy as pie

"simple no issues found all information needed"

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Rep reply posted 2020-09-03
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you so much for taking the time to post your positive review! We appreciate your business now more than ever. ”


Verified
3/5

2020-09-01

Just buying

"Nothing to report. Just buying on line and your company popped up"

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Rep reply posted 2020-09-01
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you for finding us and for shopping with us!”


Verified
5/5

2020-08-31

"It was very easy and I found what I needed at the right price the pictures and drawings were great.
"

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Rep reply posted 2020-09-01
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you for shopping with a small business and for the 5 star review!”


Verified
5/5

2020-08-31

Saved a bunch of money

"Just needed a head gasket kit for my 2 piston compressor. save me a bunch of money versus buying a whole new compressor"

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Rep reply posted 2020-09-01
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We're glad to hear it! It feels great repairing equipment...the sense of accomplishment and the knowledge that it won't add to a landfill somewhere. Thank you for ordering with MTR and for the 5 star review!”


Verified
5/5

2020-08-31

Oh My Word finding parts was easy

"Finding my specific part was easy but shipping was very expensive for two little parts "

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Rep reply posted 2020-09-01
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We do try to make finding and ordering your parts very easy. Thank you for the compliment! We are constantly negotiating shipping rates with USPS and FedEx. We don't make any $ on shipping costs, if anything we break even. ”


Verified
5/5

2020-08-30

"Not sure what to say, have not received parts yet. I did not interact with any customer service personnel. "

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Rep reply posted 2020-08-31
A rep from Master Tool Repair, Master Tool Repair, has responded:

“This is just a cursory review regarding your experience on our website and with checkout. Thank you for the 5 star review and for shopping with MTR. We're a small business and appreciate it now more than ever!”


Verified Master Tool Repair Shopper
Verified
5/5

2020-08-30

Just what I needed

"I had just about given up trying to find a replacement regulator for my old craftsman air compressor, then I clicked on a link to Master Tool Repair. They had a regulator that was compatible with my compressor. I can't wait to receive it and get back up and running."

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Verified
5/5

2020-08-27

"First time that I used this company but the price was good and I will check with them for other parts"

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Rep reply posted 2020-08-28
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you for shopping with MTR and for the 5 star review!”


Verified
5/5

2020-08-26

An Oasis in the Desert

"I found Master Tool Repair while looking for parts for a compressor that was given to me. Great selection and pricing too. I am very pleased with MTR. "

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Rep reply posted 2020-08-28
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you so much for the great compliments! We appreciate your business now more than ever. We hope to see you again!”


Verified
3/5

2020-08-26

At least they had the parts!

"I really have nothing else to comment upon."

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Rep reply posted 2020-08-26
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We appreciate you taking the time to comment, this is just a cursory review about your experience on our website. We will do our very best to process and ship your order out complete and in a timely manner. If there is any delay we will notify you immediately of this.”


Verified
3/5

2020-08-26

"Sent an email about this product. After 3days no response. Taking a chance on it"

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Rep reply posted 2020-08-26
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We are very sorry if you didn't receive a response to your email. We are not open on weekends so that could be a reason for the delay. We try our very best to answer customer emails within 1 business day. Thank you for your valuable feedback!”


Verified
5/5

2020-08-25

Old Craftsman Air Compressor Repair

"Website was easy to navigate, find proper selection, and complete order."

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Rep reply posted 2020-08-26
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We thank you for shopping with MTR, a small business who appreciates you now more than ever. Stay safe out there!”


Verified
5/5

2020-08-25

Great website for parts

"glad to find parts to get an old air compressor running. "

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Rep reply posted 2020-08-25
A rep from Master Tool Repair, Master Tool Repair, has responded:

“We're glad you found us! We have parts for many obsolete and discontinued units. If we can find it anywhere in the world, we'll offer it, because it feels good to repair old equipment with your hands. Stay safe!”


Verified
5/5

2020-08-24

have them

"this is my 4th order from them. Everyone been good price and good product .Will buy from them again."

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Rep reply posted 2020-08-25
A rep from Master Tool Repair, Master Tool Repair, has responded:

“Thank you so much for returning to MTR time and time again, we appreciate it more than you know. This is better than any review. We never take our customers for granted and the fact that you return to us means we're doing something right. Again, thank YOU! Stay safe out there.”