"Micro Center said all inventory was up to date on stock. I ordered a laptop and micro center took more than a week just to inform me via email that they cancelled my order. They didn't give an exact reason. They said its either unavailable or a payment issue. Which one is it??? It was already deducted from my balance and pending for micro center to complete. I called for 2 days straight to no avail. I was on hold the 1st day 30 min. The 2nd day an hour. I run my own business and needed this laptop for it yesterday. I texted and whoever responded after reading that long email I sent had the nerve to say," what is your issue?" I want a laptop but from a reliable place. This obviously is not it"
"Needed help installing Eset- antivirus. "
"They cancelled my order but did not provide a reason as to why. "
"For having the lowest price currently, I was really surprised by how fast the delivery was. Everyone I had spoken to said to expect delivery to be around a month or do. Especially around this time. It arrived within a week. Product-wise, it's exactly what I ordered, without any issues so far."
"I haven't received my order yet it has been eight days since I placed my order including Sat, & Sun."
"Order was cancelled for no reason. This place is at best unreliable."
"They cancelled the order due to not having the item in stock, still waiting on the refund"
"I have limited technical abilities, and had to renew my eSet. I had difficulty navigating the renewal site. Tech support was very helpful and enabled me to complete the operation."
"Item was available. However, I was informed the is not available. The item is still available online."
"Over the course of a week Microcenter delivered 0 of the items I ordered, citing stock issues until the order was empty. Of course, I didn't pay anything, but it totally delayed my operation: printing masks for the COVID pandemic. "
"I placed an order and received the confirmation. I just checked the status, knowing it would be a bit yet, and they cancelled the order. I did not receive any notification of the cancellation either. So disappointed."
"I did not receive my computer . "
"I followed the instructions to renew. That did not work. I had too read for 1 hour to resolve the problem and renew my eset . it made me real mad."
"I installed my product and it works well without issues. The delivery was on time."
"To whom it may concern,
I placed an order through their in-store pick-up on a Wednesday. Order was confirmed on Thursday that I could come get my order. I go to the store on Friday and it took 7 employees, one or two of them most likely managers, an hour of watching employees trying to find my order and finally just pulling my order off of the shelf. I do not blame the first employee, who tried very hard to find my order without any success. The second employee tried to help her and I find my order in the stacks that was alphabetized but was unsuccessful due to lack of filing system outside of alphabetization. So, the second employee decided to write my order's products SKU numbers on a sticky note and hand it to another employee at the front door. During this time I am just waiting patiently, watching this unorganized "Mickey Mouse" operation proceed. The third employee did not give me any direction of what was happening to find my order. Now, a fourth employee asks me what I am waiting on. I assume, because she was acting as the director of traffic at the front door, that she is a manager. She asks me if I have been helped. At this point, with no directions from the third employee to me, I tell her that "No one has really helped me at all," and "I am just standing here waiting for something to happen." She did apologize for this, which really did not do anything to get me to checkout. She was able to flag down employee number five, which did return with my items that I ordered and brought me to checkout. At this point, I am handed a piece of paper with the products that I had ordered. As I am looking at the pulled order list, I notice that the prices are different than the price I was quoted from the confirmed online order receipt that was emailed to me. I tell employee number six, who is ringing up the order, that the prices are wrong on the items. She tells me that she has to get her manager to override the prices, which is totally understandable for a price override process. The manager introduces herself and informs me that the items must have been pulled incorrectly if the prices are not matching my order. I inform her, "No, the items have an online discount that has not been applied." She then asks to see my online confirmation, which at this point I have no patience left. Why didn't employee number two print my order confirmation receipt and hand it to someone who knew where my items were in the store, or who could direct me as to what was happening? I was shocked at her response! She did ask me to see my order, which I did provide from my order confirmation email. She did tell me that they have had been inundated with an abundant amount of orders due to Covid-19, which I did understand. Your company is not the only one dealing with this issue. But, WOW! So it is my fault that you do not know what is going on in your store? It is my fault that I had to bother her with an issue that was caused on her watch or decisions made by her superiors? My order was for a few hundred dollars of merchandise and this is the service that I received! I am surprised that I did not use profanity during this endeavor, but I was too amazed by the obvious lack of intelligence that I was witnessing. I have been a customer of yours for multiple years and I have never had anything negative to say, but here it is! I hope whomever reads this, finds it as mind-blowing of an experience as I do. Thank you for your time and have a great day!
Sincerely,
Gregory D. Johnson"