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Verified
5/5

2004-12-01

"Order my premodded pstwo with infinity chip on November 1, 2004 and got it on November 26, 2004. I am happy with the unit and modchipman services with a minor set back. The unit looked brand new and came with original box. The unit read original ps2 games ok and read backup ps2 games a first few times and won't read backup anymore after that with the message saying "please insert playstation or playstation 2 format disk". The unit still read original fine. I am waiting for modchipman to give me the ok to send it back to have it check.
"

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5/5

2004-11-30

"Simply the best. Ordered almost 10 xecuter chips, an xecuter programmer, 1 matrix infinity and a premodded pstwo. the premod is pending since i just ordered it today. but for my other orders, they were excellent. genuine products with no defects. very fast shipping, they ship orders right away. customer service is also quick and helpful."

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Verified
4/5

2004-11-29

"The Service is great. I had a problem with my chip and they replaced it with in a couple days. they even shipped it next day shipping for me.I plan i doing more businness with them. i would highly recommend them"

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Verified
5/5

2004-11-26

"I purchased 5 chips and a hard drive from Modchipman. I was missing one chip when I recieved the order. THe package had been damaged /opened during shipping. Modchipman was very quick to resolved my problem. I am very satisfied and will place another order in the future with Modchipman. "

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Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Resolving problems
N/A
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N/A
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
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Customer service being knowledgeable
Customer service being easy to reach
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5/5

2004-11-23

"Superb customer service. WOuld do business again! Item shipped out super quick. Great place. Would definitely recommend !"

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Verified
5/5

2004-11-19

"Very fast and prompt service. I have ordered twice so far and will continue to use them in the future. I highly recomend them for all your console modding needs.

HoBoZ
"

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Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being trustworthy
Being easy to reach
Resolving problems
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
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N/A
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Verified
5/5

2004-11-19

"Made an order of one item for a DMS3. Sent a check, though it took time to get there, which was fault. When they did recieve the payment, the oder skipped three phases and went Shipped that same day! I got the product a couple days later. It was a great job and I will shop there again."

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5/5

2004-11-18

"Ordered wednesday morning recived thursday morning. Nothing less to say. You defintely have a return customer here. :)"

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Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Resolving problems
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
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Web site being easy to use

Verified
5/5

2004-11-18

"Ordered X3 on a monday night, order was processed and shipped on tuesday, recieved on wensday. Fast turn around recived what was ordered.

Only suggestion I would make is maybe use a small box for the X3 as the plastic box it comes in is flimsy, and showed signs of being compacted from shipping.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
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Resolving problems
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Overall web site
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Web site being easy to use

Verified
1/5

2004-11-18

"Their whole deal with the PayPal system is outrageous. If I knew it wouldn't go through like it should, I would have just payed with credit card. On top, their customer service sucks. It takes a ticket to get anything done, and the response time for that is days instead of hours. If you don't post your issue in the morning, you won't be attended too till the next morning. Their customer service seems to forget who pays their salary..."

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Pricing of products and services
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Is easy to do business with
Is trustworthy
N/A
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
N/A
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-11-16

"Extremely fast at getting the order out and shipped. Quality of workmanship is excellent. I have ordered a number of times and have never been disappointed. One word of advice: given the nature of the items that can be purchased, you should be ready to do some homework to make sure the ordered products work the way you want them to."

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4/5

2004-11-14

"Today I purchased an item from modchipman, and accidentally double-ordered. I promptly went to their support forums and filed the problem. Now, I think I recall their site saying support was available from 8 to 5 CST Mon-Fri. Ordering this on a Saturday, I expected a response far in the future - perhaps as far as the next Friday. Now believe me when I say that I've had bad support encounters in the past from other companies. Some replies took weeks.

Support fixed this double-charge problem and replied within two hours. It was either dumb luck they read mine when they did, or that nobody else had problems; Whatever it was, my problem was solved. THANK YOU ROB, YOU ARE THE BEST.

Prices are quite decent, as what I purchased was a full 15 dollars cheaper than what I saw at other sites. Not as low as I hoped, but I blame that on supply and demand, or the prices of the wholesaler.

As for the item condition, speed of delivery, and other things, I have not recieved my item yet, so I will decide on that later. I saw many other posts here about "cloned" merchandise, so I was a bit skeptical about ordering at first. But I will not make my judgement until I see it for myself.
"

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Is easy to do business with
Is committed to quality products and services
N/A
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Delivering products on-time
N/A
Ease of checking delivery status
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-11-13

"Great service once again and fast delivery. Thanks A+++++++"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2004-11-12

"Ordered at 12:00pm received email saying product had shipped at 3:30pm. Awesome."

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Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
N/A
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
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Being trustworthy
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Making decisions on their own
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Resolving problems
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Verified
5/5

2004-11-12

"I was a little unsure in ordering from modchipman.com as I didn't know there were listed on resellerratings.com (sometimes I forget that I can search). I ordered anyways using paypal to be safer, got my order really quickly, it arrived well packed, and was exactly as described. Nearing the end of the install (wish instructions were included but they are easy to find) i noticed I was missing one of the cables in the package. Opened up a support ticket on their website at 9pm. Had a response by 10pm, and have another one on the way the very next day with overnight shipping.

Overall i'm really impressed and if I had more than one x-box or had someone else ask me to mod thiers I would use modchipman again.
"

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Is committed to quality products and services
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