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Verified
1/5

2004-12-28

"Ordered my premod a month ago and still haven't gotten it. I was told it was in stock....guess not."

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N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
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Making decisions on their own
N/A
Being knowledgeable
Resolving problems
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Verified
4/5

2004-12-22

"I had problems with Modchipman before, more specifically their installers (they did a bad chip install and lengthy 2nd attempt. I was without a ps2 for nearly 3 months), but I decided to give them a 2nd chance and it turned out good. I ordered a pre-modded Gamecube on June 30th and recieved it in perfect working condition on the 8th of July. Modchipman is a great place to buy stuff, but I don't recommend sending a console to anyone for a chip install no matter how little it costs because of the many things that can go wrong."

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5/5

2004-12-18

"I have made about 5-6 purchases from modchipman.com and they never fail to provide great service. My last order was shipped out the same day! I only recommend modchipman for people looking for console modifications/accessories and they are the only web store I will purchase these from."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being easy to reach
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Customer service making decisions on their own
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Overall web site
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5/5

2004-12-17

"Modchipman.com is the BEST xbox modchip retailer I have ever bought from ...bar none!!!!!!!!
i ordered late wednesday night and all day thursday i recieved emails updating the staus of my order and here on friday i am sitting with my modchip!!!!!
Mod chip was perfectly packaged and all items were recieved in excellent condition.
modchipman.com has made a repeat customer out of me for sure .... i wont even bother looking elsewhere in the future.
"

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5/5

2004-12-16

"Very quick service! Ordered on a wednesday evening, Item shipped on a thursday, recieved item promptly on friday. Got exactly what i ordered with no problems whatsoever. Two thumbs up!"

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Verified
1/5

2004-12-16

"i placed my order about 3 weeks ago and every time i ask why it still pending they say it takes from 7 to 10 days and since it was over 3 weeks now they send me email saying that they r out of stock and i might get next month!!!!!why they selling item that they dont have???they charged me alredy for something that they dont have ..too bad"

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Overall quality of the company
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Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-12-14

"I must say after a some shipping issues had gotten resolved they came through with flying colors. They gave me more than I expected. I would most certainly do business with again. Thanks Modchipman (KFREE). Everything is working perferctly."

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Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
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Overall web site
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Web site being easy to use
Speed of web site

Verified
5/5

2004-12-12

"Ordered product on a Saturday and it arrived on Wednesday. Excellent customer service, I have placed another order on December 10th, it should be here by the 14th. :)

Update: All 3 of my previous orders arrived quickly (2 of them a day before estimated and the other one right on time).

I have placed another order Feb. 26th (order #28263) and I am looking forward to my 4th great experience with modchipman. Keep up the great work and I'm sure I'll be back soon for more.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being trustworthy
Being easy to reach
Making decisions on their own
Resolving problems
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
4/5

2004-12-10

"Awesome store. Customer service was great handling an exchange in little time, Shipping was the fastest I have ever seen and the price was also good. If they have what you need then this is the place to order it from hands down. Thanks modchip man."

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-12-08

"This is THE place to get all your xbox modding supplies. I used them on a reccomendation from another site and the service has blown me away. Everytime I order from then I walk upstairs from my basement and its like the fed-ex man is waiting for me to answer the door. This is probably my 10th order from these guys (the man) and definetley won't be my last! A+ prices (how can you beat putting coupon codes on the homepage?) and A+ service (2-3 days from order to my door?!?!). "

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Overall quality of the company
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Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-12-07

"Some problems first with the shipping (im a international customer) but we solved it out. Wich is very good, got it via fedex the second time. Thank you!"

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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Resolving problems
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-12-06

"I am extremely impressed with these folks. The shipping time was *VERY* fast, and the help I have received from their IRC channel has been second to none. I will DEFINITELY purchase from again. Thanks guys!"

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
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5/5

2004-12-03

"Recieved my order quickly with no hickups. Definately order from in the future."

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Verified
5/5

2004-12-02

"I went and ordered a couple pre-mod systems from MCM, one XBOX with X2.6 and one PS2 (ver9) with Matrix Infinity. Everything regarding shipping times was explained in the order screen. it said 10-12 business days for premods, and that the PS2 premods would be delayed for an additional 7 days due to some shortage. I received my Xbox about 3 weeks after I ordered it. Fed Ex took forever to deliver it, but when it arrived it was flawless. The support was good and my XBOX is working great. My PS2 arrived about 2 weeks later... I knew it would take a while, but whenit arrived and I tested it, it worked like a champ. My only gripe is that they did not send me a network adaptor with my PS2 as they stated they would. I e-mailed support and one was shipped to me seperately at no charge. It arrived in just over a week. Overall, I've had a good experience with MCM and I would recommend them to anyone looking for a quality product, and a professional install. Megan in MCM support is also very awesome ;) DEFINATELY RECOMMENDED!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-12-01

"I swear this guy has family working for Fed Ex or something I ordered on Sunday and recieved it on Wed morn, and this is not the only time this happened, I have always ordered product from him and each time I have gotten great service and good prices, Can't say enough about him keep up the great service and prices thanks again
Jim Brooks
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability