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Verified
5/5

2005-02-15

"I've bought from this company twice I have had nothing but good experiences with them. My items were always shipped out promptly and recieved in great condition.I'm happy to do my business with this company and will continue to do so. "

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Ease of ordering online
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Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Resolving problems
Overall customer service
Customer service making decisions on their own
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Verified
5/5

2005-02-13

"Great shopping experience recieved product in perfect condition in 2 days and paid less shipped than any other shop was selling the same item for before shipping I would not hesitate to buy from again

Keep up the great work
Thanks
Rodney
"

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Verified
5/5

2005-02-12

"Modchipman is awesome!!! Ordered a X3CP on Wednesday morning, shipped the same day and had it in my hands by Friday morning, more than 4 states away with ground shipping too!!! Very impressed with the quick processing and quick shipping of the order. Had ordered stuff from another vender previously who had very good reviews too but Modchipman blew them out of the water. Will be ordering all of my future orders with them! They also have great prices, price for my order shipped was cheaper than other sites have the product listed alone. Don't think I've EVER shopped from such a site that handled orders so quickly and accurately. I'm thoroughly impressed! Thank you!!"

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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
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Making decisions on their own
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Verified
1/5

2005-02-12

"They were very quick to replace a defective product. However, When the replacement arrived, it arrived in a simple padded envelope instead of the complete retail packaging that the original was returned in. This is important with this product as it serves as a protective case to store the hardware in when not in use.

Now you insult my intelligence by telling lies. The packaging I used to return my kit was a padded envelope inside of a padded Fedex box. The original reason your "customer service" person gave for not having the box was that YOUR shipment from the manufacturer had been received damaged. She never once said that mine had been returned in this condition. This was not stated until you read my review. Defending your poor customer support and business practices by telling lies is even worse. I had not even posted a review yet because I was waiting to see how you handled this. When I got your response on the tech support page refusing to send me the box is when I posted my review reflecting my unsatisfactory experience. I guess now I can go ahead and post my review on the other site as well. Also, when I expressed a genuine problem with the hardware, your tech responded with a simple "sounds like an operating system problem". No attempt at all to help. That's ok. I will look elsewhere to order the new flash cart kit I want and somewhere else to get my consoles modded. I am still hoping for a pleasant resolution to this whole thing, and will edit this review accordingly.
"

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Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
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Speed of web site
Web site being easy to use

5/5

2005-02-10

"Great to do business with. I have done business whith them many times and have never had a problem. Shipping is very fast!"

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Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-02-10

"This is far the #1 site for all gaming hardware, have been ordering here almost 2 years now always get packages within 3 days and constant order updates thru email thanx www.modchipman.com"

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Verified
5/5

2005-02-09

"I ordered the Gameboy advance moive player and my order was Shipped in 24 hr. It came on time and works great. "

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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2005-02-08

"These dudes friggin rock man! I placed my order yesterday with overnight shipping. Showed up to work today and the chip was sitting on my desk!!!

BUY FROM THIS SITE!!!!!!!!
"

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Verified
5/5

2005-02-07

"WOW!!! I started out ordering frim Divineo.com, they started playing games, so I canceled my order. I then turned around and ordered the same equipment from Modchipman.com. The ICE chip was a little more, BUT, standard shipping was $8 vs Divineo's $25 (WOW). I upped to 3 day shipping and STILL saved money. I ordered on saturday, First thing monday morning I got a confermation E-mail and that afternoon I had a tracking number.
These people care about their customers, and they wont scalp you on shipping.
"

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Verified
2/5

2005-02-06

"Order number 19645. Im very angry right now because I don't have my PS2. I sent my PS2 to modchipman and had them mod it for me. Well I got my system back and it only worked for a day until I started getting disc read errors. I logged a ticket on their site telling them what happened and the tech told me to send it back with my order number so they could fix it for me. Well I sent it back in November and it's now Feb. I know it got to them because I tracked it and it arrived at their doorstep. I logged 2 tickets already... 1 on a thursday and 1 on Friday and they haven't been answered. If I can remember correctly they don't have weekend support. I ordered a Smart Joy adapter from them during the time I'v been waiting for my PS2 and I got that in 2 days. Their shipping is good. Anyways I would like to get an answer from modchipman.com about what's going on. My wife won't let me buy a pre-modded Xbox until I get my PS2 back, and I want to get the Xbox before DOOM 3 comes out on it.

*EDIT* Well I went on their live support and got some help. They told me they still have my system and that my laser was dead, they couldn't find any lasers fast enough so they had to order it from HK (don't know what that is) and they will have some in by Tuesday. I feel much better now that I talked to someone from modchipman. I'll give an update in about a week or two.
"

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Verified
5/5

2005-02-04

"This is the best site to buy your xbox needs. They are fast and reliable. They will respond to your inquiries and will do their best to give you the best. Highly recommended! Asides from their superb service...check out the low prices."

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Overall quality of the company
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Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
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Resolving problems
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Being knowledgeable
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Customer service being easy to reach
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Overall web site
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Web site being easy to use
Speed of web site

Verified
5/5

2005-01-27

"These guys are frigging great! Great help, got new premod, flash successful 1st time, Thompson DVD read Ritek G04 DVD-R, what more can I ask for? Ultra fast ship with fedex, arrived in 4 days."

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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
N/A
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
1/5

2005-01-21

"First let me say that I have ordered from this company in the past and have had 0 problems until now, but after this one incident I will probably never order from them again.

I placed an order for an item that specifically stated in the description "IN STOCK AND SHIPS WITHIN 1 BUSINESS DAY OF ORDERING" and I ordered it with the full expectation of it being in stock and shipping when promised. After 1 day my order status was changed to Preorder. The web site still even as of the writing of this comment still shows the same info in the description. I emailed the company and they told me not only was it NOT in stock but it they could not give me an ETA on when it would ship. I asked them to cancel my order and refund my payment. They said they did cancel my order and would refund my payment. I find the act of saying something is in stock when you clearly can't deliver on that one of the most despicable things a webshop can do. They were fast in responding to queries and fast to cancel my order so at least on that level they seem reputable.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Ease of checking delivery status
N/A
Overall technical support
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being easy to reach
Being knowledgeable
N/A
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2005-01-18

"Have ordered twice before, each time very quick shipping and a great working product. This is the only place I order my modding products from and I reccomend them to all of my customers. Keep up the good work!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-01-17

"good service third purchase from site never had a problem friends buy from this site. very helpful online support."

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Is consumer focused