"SalesOrder: 0478958

Got On Time: No

Prices: Good

Website: Good

Packaging: Excellent

Support: Did Not Use

Recommend Us: Yes

How Heard: A friend bought a computer from you a long time ago, and he had a positive experience. Your name came up under pricewatch.com

Suggestions: There were no problems at all with the computer. Even though I received the computer just over a month after I ordered it, I
had no problem checking on the status of the order (not knowing can really make one impatient). Honestly, you guys built me a TOTALLY
KICK-@SS RIG and I LOVE everything about it. THANK YOU SO MUCH. I will DEFINITELY order from you guys again. Thanks so much!"

"I'm not a very 'loyal' internet customer and it's my habit to shop for a few months before any computer/electronics purchase. Once I understand the specs and usage and know which product I want, I always shop for the lowest price.

On five occasions during the last half-year, Monarch has indeed offered the lowest price despite my months of research and patience for each item ordered. Ordering and delivery and support have all been easy.

I needed to call them on my 3rd order, when the online order status page seemed to be stuck in 'at warehouse' for several days. This was on a refurb item. When calling I spoke to a very friendly woman who answered immediately, almost like I had rung into someone's office or to a phone that someone happened to walk by. She sat down at a computer, investigated politely, and they overnighted the product. I didn't even ask for that to happen.

My most recent order represents my 5th order in 5 months with Monarch. (video card nVidia GeForce 6800 GS PCI-e @ 27Jan2006 @ $184) It *IS* available for two dollars elsewhere ... but no thanks, I'm going to stick with someone I can trust. MonarchComputer!!

Also, when I found an error on their web site recently, a manager telephoned me on my cell phone the next day to apologize."

"The Good: Good prices, decent shipping rates, very helpful phone reps. A store that seems to genuinely want to please their customers.

The Bad: Usually doesn't ship the same day you ordered, and sometimes not even the next."

"The people at Monarch did quite well giving me the bestprice for my combo. One of the software bundle opportunities came expired (Hallife 2."

"I have had such a great experience with Monarch since I placed my first order from them. I will always turn to thier site first when I am in need of computer parts. Thier prices are outstanding and thier service is A++. Couldn't ask for a better company. I would have them build my computer(s) for me if I didn't build them myself. Expect nothing but the best from this company."

"Great store!! I bought a mobo/cpu combo from them and everything arrived on time. even though i made a mistake during the order they fixed quickly (through e-mail and on weekend). the free game coupon expired already but i was still able to get my free game. Great experience and i will definitely shop at monarch again.
One little gripe tho, they raised the price of something i wanted by like 20% in 24 hours, do e-retailers track what do you look at and raise the prices or is it the market working its magic?"

"Ordered CPU and Soundcard from them on Thursday night, which came with free shipping. I anticipated it's arrival on Tuesday (yesterday) but was surprised to see a "first delivery attempt" from Fedex on Monday. I did recieve everything as advertised and in a speedy fashion. I'm a satisfied customer. :-) "

"Update as of 1/26/06 Monarch has called me and said they are working on a solution to make this right.

Monarch has offered to sell me these or another product at a discount, as they would like to keep me as a customer. If all goes as they say I'll stay with Monarch.

I'll let you know.




I made a purchase of over 1400.00. Monarch Computers charged my account immediately. 2 months later The product was still not in stock. I canceled the order and I still have not recieved a credit back to my account. I have since started a dispute through my credit card company."

"VERY SLOW RMA PROCESS!

The 2GB OCZ memory that I ordered from Monarch arrived very fast. However, this ram caused certain games like Half-Life 2 to crash occasionally. So I requested a RMA.

I requested a RMA on Jan 13th and got a RMA number on Jan 16th. I shipped it out on the 17th and according to the USPS, my package was delivered on the 19th. (USPS Delivery Confirmation# 0103 8555 7496 1779 8731)

I called every single day since the 19th to see what the status of my RMA was and wanted to know when they will ship out a replacement. According to them, they haven't recieved the package yet.

I just called again today (January 24 5:30pm EST) and according to keith, the RMA department still havn't recieved my package yet!

I asked them what this delay is about and according to them, they said they are 1 week behind schedule. What kind of bad service is that? So that means I might have to wait for my replacement for another week. This delay is inexcusable!


EDIT (1-25-06): I recieved a call from Monarch today, and they apologized for the delay. They said they will ship out my replacement overnight and I will have it by tommorow morning. That's what I call Great Customer Service!

Thanks Monarch! :)

"

"Computer hobbyist with first buy from Monarch. Excellent, professional and knowledgeable service. I'm not used to this degree of helpfulness and in the future I'll buy my computer equipment from Monarch. Thanks Nikki for making me feel at home and helping me with my order."

"These guys are absolutely awesome. I ordered part for a new computer that I was building, including a motherboard combo (the mobo, and processor, and fan pre-installed and tested),RAM, and video Card. The order arrived a day early, and although i ordered the RAM separately from the combo, it was already installed as well! After we got this hog installed in the case, and got everything loaded, it turns out that the most recent BIOS was already loaded on the mobo as well! I will definately reccommend Monarch to anyone that i know who is thinkning of building or buying a new computer! This was one of the best online purchasing experiences I have ever had!"

"I was sent a bad x850 pro video card and tried to contact them using thier email system and telephone number. I never got a response to either emails and on thier site Ill quote.
"Request for tech support/returns for parts: This email form is the best way to obtain tech support or a return authorization number."
As for the phone number I was calling the wrong number so my fault on that one but they still didnt respond to the "best way" to contact them. After leaving bad feedback here I was contacted within a few hours and they were able to resolve my problem and get me a new video card.

Other than that eveything else was great they have very fast shipping but a signature is required so I have to goto the fedex place to get my packages because I have a job that requires me to leave home. RMA service was fast and easy I just hope they can improve a bit on thier support.

"

"First time ordering from Monarch, I was very pleased with the experience. Fast shippment, good comunication, great product. I plan to order from them again. Would recommened!"

"***/EDIT***
Issue resolved. It was a driver conflict, between the soundblaster x-fi and asus a8n motherboard. System's running great!

**/EDIT**
Monarch is trying to resolve any issues and/or worries I had about my system. Their customer service is in a grade of its own, that is for sure. I think most of the worries about what they were actually doing to the system was a combination of the amounts of returns after the holidays- as any business has- which lead to quick and impersonally responses; and me just finding a strange problem. They are going well above what any other company would do to make sure my system is 100% and to keep me in the loop. If they can satisfy a “nit picky” person like me, they should be able to help anyone. I think I would order something from them again- because, as stated, their customer service is superb.
**/**"

"I've made a few purchases with Monarch and their customer service is top notch. I recently ordered two items and then realized within a couple hours I had ordered the wrong thing. I sent a quick email asking them to switch it out and charge my card the difference since it was more than the original. Monarch not only changed my order but gave it to me at the price I paid for the original item and gave me 2 day shipping when I had only paid for ground. Excellent service in my opinion."