"I waited for about five minutes before anyone entered the room, and even then it was a technician who was less than friendly. The manager finally came in and got me set up, but this was after hearing him yell in the garage room. He entered the waiting room several times while I waited for my car to be serviced, and each time, he muttered swear words or phrases like "only 3 more hours." My car was serviced fine, but the customer service was lacking."
"Monroe did not have the tires I needed in stock, but got them quickly from another store. Installation was prompt, and the car feels great with the new tires and alignment."
"The staff was friendly and extremely helpful."
"Great place, got my oil changed in no time."
"Everyone was so nice and even gave my son a coloring book and crayons so he wasn't bored. "
"they overcharge by an ABSURD amount when they assume you don't know anything about cars or car parts. "
"I liked it that you gave us places to look for a newer used car but after you condemned the car it **** both of us that you had that guy change oil on a car that you condemned. The gas tank was the problem not the power stearing and everything else. and a bill of 1,900 dollors its obvious you were desperate to make money. that's bad for business. People around the Utica area are very low income. Its one thing when something is wrong and its another when you lied about the other things just to rob us. And the fact that you going to charge us 1,900 without fixing the gas tank was crazy.
The Gas tank was the problem need to be restraped and welded to the frame. Yes the car is old but runnable for now its getting their and we know that. You should be more honest with people don,t make up stuff that not wrong. Its not right its hard enough to live in this world with all these jobs that don,t pay anything around here."
"The technician fixed my flat, then told me that if I gave him $20.00 cash he wouldn't put it through the system (off the books) , and it would be cheaper. I did that. Come to find out when you buy tires at this location, fixing flats are free. What a sucker I am."
"Fast service priced right "
"Had my Jeep inspected and there were a few issues I knew about and one I didn't. They got things fixed and ready in a timely matter. It's the only place I'll take my vehicle"
"Wonderful staff and great service "
"Great service, was affordable and staff really made sure that I was pleased with the work they did. "
"$14.99 oil change was delivered with professionalism and courtesy. Was expecting it to be a $19.99 deal and manager gave it for $14.99 because he said it is advertised on the front window. Safety check included free was an added bonus."
"If it weren't for Bernie and the guys at store 182 (S. Trimble) in Mansfield, I would have been stranded in Mansfield this past Saturday. They did the work for a fair price, they explained everything to me and had me back on the road to Cleveland in a few hours. I'm so thankful to these gentlemen!"
"I trusted them to work on my vehicle and they broke it. They will not fix it because it is too expensive. They worked on my vehicle twice and both times had it stall only to have to return to have them work on it again. Once that was addressed they damaged the vehicle and will not fix it. They also over charged my $400 on the same bill. The bill has been been rectified.
Very disappointing as I have been going to this location for years. "