"They did excellent work and helped me out a lot. They were honest and very friendly. I felt comfortable having my vehicle worked on there. I was very satisfied. Thanks. "
"I was done within an hour. The manager was friendly and helpful. "
"Oil change, tire rotation and wheel alignment. "
"Not only was my vehicle behind schedule to get into the shop, when it was not very busy, but it was late coming out as well. They also attempted to charge me for 5.5 quarts of oil instead of the 4.5 quarts my vehicle requires. Then they told me that they made a mistake on the invoice but only 4.5 were added...however when i checked the oil level, they had overfilled it. This is a common scam that Monro does to damage your engine and get you to have more service at their location in the future."
"Had problem with an ABS light they did everything in there power to fix problem..also great price to fix car"
"I came in to get an oil change and end up leaving with 4 new all-season tires and an alignment. Great service, fast, friendly, and will be making them my go to auto shop for everything. "
"I was blown away by the complete service I received at Monroe for a mere oil change. I was taken to see my brake pads and routers. I saw that I need a shock absorber, maybe two. My tires were rotated. All this happened in good time since I called fairly close to closing time. I got to Monroe in five minutes and things went very well from there. I've already told people about it. Nice Job!!!"
"This was the best customer service ever that I had at Monro. Store 327's representative - Brad Murphy did everyting and beyond for me so I was extremely happy with both the works done on two of our family vehicles and with explanations on future maintenance options. Brad was also very firendly, customer oriented and easy to communicate with. Thank you, Monro , for such a great experience."
"Very pleased. First time visit. Will go again"
"Monroe on Timberlake has always been my go to auto shop. Mr foster is a very honest, easy to talk to, down to earth guy. He tells you the work you need to get down without trying to upsell you on 100 smaller products. This makes me truth them far more and when they say I need a costly repair, I feel more inclined to trust them without getting a second opinion. 10/10 would recommend. "
"Took time to review everything and then discuss with me. Even apologized for terrible experience at another location."
"Manager went above and crying to help me out! "
"Everything is just so accurate. And they can always give an answer on what needs to be looked at/fixed"
"Friendly, courteous staff. Got me in and out in a decent time."
"My experience with Monroe Muffler/Brake was an extremely Positive one. The manager Kevin Higgins and his entire staff went out of their way to provide me with exceptional Customer Service. They were thorough and prompt and getting my car serviced. I was very pleased and will be advising all of my family and friends in the Chili area to take all their Brake, Muffler, NYS Inspections, Oil Changes, and more to Monroe Muffler/Brake in Chili. Great Staff and Outstanding Customer Service. Thanks Much."