"This is the worst place ever. My first time ever there they never changed my oil filter for their expensive oil change. Not only that, I had them add sludge remover that is only supposed to be in the system while at idle for 15 minutes. It was in there a month before I found out I was fooled. Than they broke the dipstick to my oil and gave me a bad alignment to boot me further away.
Steer clear of this place. The hermitage, PA location is really awefull. The Manager of the location dared to call me a cheap ass infront of my 4 year old son and other elderly and younger folks there because I complained about them breaking my dipstick and creating a motor tap due to leaving harsh cleaners in the system to long due to employee incompetence."
"Staff are courteous, quick, efficient, and knowledgeable."
"The Stone Road store is excellent and will diagnose the problem quickly! "
"Very satisfied with monro muffler/brake and service at 405 east state street alliance ohio. They explained to me what was going on with my vehicle and what needed fixed. After fixing everything that needed fixed they showed me what all they did and also showed me diagrams. Will defiantly recommend to friends and family. I can tell a big difference not in my vehicle and feel safe driving my two year old and my self around in it. "
"The assistant manager, Vincenzo (Jimmy) Acierno is great. Excellent customer service. He makes getting your brakes fixed fun. "
"The service I received from Monroe was excellent because my vehicle is working properly and I am satisfied with the outcome. I appreciate all the hard work done to fix my vehicle."
"My car died on the way home from church one Sunday, Monro was across the street and open. Had my car towed there. On Monday morning I had a estimate and by Wednesday work was done and I had my car back. Love the reminders on email for service that is due. I take my car in for oil changes or problems and always get great and honest service."
"Excellent and timely service. Very pleasant staff. Competitive prices."
"Like I said before I like the guys at Delaware Monroe, same Manager for last 4 or 5 visits, hard worker and gives the customer the continuity they need for customer satisfaction.
Treat your employees good and you will continue to get good business and they will stay! Good Job, Tracy Price and staff!
L. Otte"
"The personal service at Monroe is excellent! I have had tires, brake work and a NYS inspection performed at Monroe and every single time the work was well explained to me and completed in a timely manner. "
"Clearly the company puts coupons out to get business but does not inform on how to ring up...bad experience as a supposedly valued customer. After Loyalty for many years a change of manager did not do justice to the store in Johnstown, PA...this Manager was nor friendly nor knowledgeable! previous manager was good for business...plus had knowledge explained...this one clearly there and did not like his job as it showed! "
"Monro is a shop where satisfaction and excellence go hand and hand. The staff are professional, courteous and awesome prices. they treat you with respect and will explain things if you need further detail."
"Brandon was very helpful. I received the tires that I wanted, He was able to schedule me at the most convenient time, and he delivered on time for the price quoted."
"We broke down in Syracuse at 1 am. We had our car towed to Monro and they had us home by noon the next day and it was a Sunday. I am so glad our tow driver new to take our car to you all and you work on Sunday. You saved us money and time."
"Mike and the entire team at Monro # 7041541 were wonderful. They explained everything thoroughly and didn't try to up-sell a service that wasn't necessary. Offered great discounts as well. Not your typical local garage. Will definitely be back for all my personal and corporate needs. Thank you again. "