"Monroe Muffler provides fast and friendly service and provides a thorough review of car repairs required and gives a estimate of costs. No hidden surprises."

"Monro has always provided me with good service. Today, the manager went above and beyond. He took the time to explain my oil options and then at the end of the visit, he explained the results of the complimentary inspections and let me know that my car is in good shape."

"I have had my Land Rover serviced at the dealership several times and did not feel that I was getting my moneys worth. I was skeptical taking an expensive foreign vehicle to a mainstream shop in fear that they would be able to provide top notch service. I was very surprised at the level of professional ship, low cost and quick service provided by Frank at the entire team at Monro Muffler and Brake on N. Hamilton Rd. Store # 0601. I will definitely bring my precious Land Rover back if ever I need service in the future. "

" Excellent customer service for a warranty covered repair. We have had great customer service for our routine, non-warranty maintenance visits as well, but it was so satisfying not to have to "fight" to take advantage of an issue covered by warranty. BJ took the time to help me understand what the problem was and a possible cause. Service after the sale is so important and is what keeps me a loyal customer. Great job!"

"I have taken my Jeep Cherokee Sport aka CJ to Monro Muffler-Brake located next to BJ Wholesale Club, (Allentown, PA) since July 2012. Scott and his crew are very friendly, professional. Appointments easily made (best plan). Scott will discuss options to keep my Jeep roadworthy and never objects to my questions -- even if seem insignificant! BTW prior to Scott arriving late 2013, Frank was the manager, now retired, and likewise pro, Kudos Monro!"

"I was very pleased with the professional service and treatment by everyone at Monro in Stratham NH. Monro did not ask me to do this survey."

"the manchester ct store is exceptionally bad at rotating tires when asked to during oil changes. not sure why? time pressure maybe or just lazy? they also have a tendency to push for repairs that dont need to be done right away. this is very common at all monro locations as well as other big box repair shops. they get you in there with attractive oil change discounts then prey on the uninformed, women and younger adults especially. pretty sad business model.

i forgot to add something else others might find helpful, the $18.99 or $19.99 oil change coupons end up costing around $27-$28 when all the shop fees are included. again, deliberately misleading in my opinion and totally unnecessary. don't know why they just can't call it what it is and let the customer decide if it's a good value or not? another sad business practice."

"The manager was very friendly and knowledgable. The prices are definitely affordable and the services are completed in a timely manner."

"The guys were nice and accommodating in Northampton, MA. The location is nice because you can walk around town while they work on your car."

"They tried to take advantage of me as a woman telling me that rear brakes would be over 275.00 dollars. My husband called them and they said oh no we can do it for 219.00 . We then informed him there was a promotion for 99.00 and why did he try to overcharge me originally and also why didn't he offer the promotion. He had no explanation. He then tried to tell us to get rotators done when asked if they were needed he responded no! Then why try to do unneeded work. Will never take another vehicle there again. They are crooks."

"I have had bad experiences in the past, but I am very glad I gave Monro a second chance. Bill at the Lakewood Monro was wonderful. He took the extra time to explain everything that was done to my car to me, when the next oil change was due, and ever swapped out my registration sticker for me. I am so very happy and return in the future."

"at the Middletown RI location poor customer service will never go back there again..40.00 to fix a flat..townfair 3 stores down 4.00..found a coupon on line for free tire repair took it back to store and they refused it..complained to corporate they were very helpful gave me a refund "

"The employees at monro were very friendly and explained everything to me before doing anything. They didnt try to sell me anything I didnt need and gave me a report card on my brakes and tires. They also didnt treat me like an idiot just because Im a woman. Great people I will be returning!!"

"Great customer satisfaction"

"Excellent help from Don. Didn't try to push unnecessary things on me and was very friendly. I will happily come back here when I need service."