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5/5

2003-07-22

"everythings go in thr righr direction so my opinion is very positive"

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Is committed to quality products and services
Is easy to do business with
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Is consumer focused
Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
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Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-07-18

"I had some compatibility problems with a firewire reader and they were great. Sent me a replacement and when that was not compatibile, gave me full credit and recommended USB2 which I am getting now. Very courteous on the phone and no BS. I will go to them first next time I need something. Very Highly recommended."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Resolving problems
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
N/A
Speed of web site
Web site reliability

4/5

2003-07-17

"Prices are very interesting and good business can be done. After my order, some days passed without they processed it. I sent them 2 mails and 2 faxes to ask an add item on my order, but they didn't answer! I was worried that this company didn't exist really. After I threatened them to stop the payment,they answered me and sent immediatly my
purchase.
All is working fine and shipping was very fast (UPS). Notifications, during order processing,
were appreciated.

So,my opinion is:
- customer service bad
- prices and quality good
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-07-16

"I purchased an x-drive II completely on-line from their web site. They performed as-advertised and I received the merchandise the following Monday. The merchandise is and works as advertised. I don't know about back-orders or returns, but for my straightforward in-stock order, they performed as well as could be expected! I am very happy with product, service and price!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-07-09

"Service was excellent. Seller delivered quickly and kept me informed of the transaction status from date order was initiated to final delivery. Questions were promptly and professionally answered."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

bkb
5/5

2003-07-07

"This is my second order from MDD and everything was great. Ordered a 512 CF card and Xdrive, and everything arrived in 2 days. I will most likely order from them again when I am ready for more CF cards."

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Is committed to quality products and services
N/A
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

1/5

2003-07-02

"The CF card they sent me doesn't match the description on their product page. So far, I'm not having any luck getting a refund."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being trustworthy
N/A
Being knowledgeable
Resolving problems
Making decisions on their own
N/A
Being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

hfc
5/5

2003-07-02

"Ordered a portable storage (Tripper ) from MyDigitalDiscount and had to received in 3 days. Put my requests during the online ordering process. Within a few hours of my purchase, the package was shipped and the tracking info was emailed to me. Got the package two days later with everything in excellent shape.

Will buy again from this online store.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent

1/5

2003-07-01

"Based on past positive experience buying from Mydigitaldiscount I ordered 4 additional 512 Meg. Cards last weeek. By Wednesday the status was still showing processing so I contacted them to ask when they where planning to ship the cards. They replied that I was going to receive them by Monday. The package came on Monday and I was surprised that it only contained one card. My intial thought was to wait a little bit and see if they would be sending the other three cards in a separate package. This morning I contacted Mydigital discount and they insist that they put 4 cards in the package. I checked the package and there is no evidence of tampering on the package. Mydigital discount insists that I contact UPS. UPS is now investigating the incident. They are picking up the package today and check it for evidence of tampering. I am going to dispute the charge with my credit card and file a formal complain with the Attorney General and the Better Business Bureau."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

byl
1/5

2003-07-01

"DO NOT BUY FROM THIS COMPANY! Customer Service is when things go wrong, and if they go wrong with MyDigitalDiscount, boy, do they go wrong! Check out their derogatory remarks and decide for yourself. If you still need what they sell, light and candle and pray everything goes well, because chances are you won't find out from them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

4/5

2003-06-30

"I ordered a Nex ia mp3 player and some other stuff June 11th. Friday 13th I received a tracking number from UPS and the order was 'shipped' according to the website of MDD. When on Tuesday nothing had happened with the package (UPS website) I mailed to ask what was going on. I received a mail within 24 hours (replies were always within 24 hrs) saying that customs had held the shipment to them over weekend, so the player would be sent on Tuesday. It had been scheduled for the 13th. Friday 20th I received the package BUT the 256 MB CF card was missing. I checked everything: nowhere! So I sent MDD a mail saying what had happened. They asked me to check everything again and when the CF card really wasn't there, they didn't make any fuss and sent me the missing CF card (not by express mail). Although things didn't go very smoothly, I'm satisfied with the way things went. Especially with sending the missing card, cause there's no way they or I can prove anything. This piece of service is great! I must add that packaging could be better (box with padding instead of an envelop stuffed with boxes). I would definitely buy from MDD again. The prices can't be beaten."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-06-29

"SUPER SERVICE! I purchased four Lexar CF cards and a Pyro firewire card reader from MDD. When I discovered that my Canon 10D could not use the high-speed feature of the Lexars, MDD kindly exchanged the cards and shipped the new ones at once.

When the Pyro card reader died (not MDD's fault), I called Tech Support and they immediately offered to replace with a Lexar reader (they said it was the identical OEM, and it appears to be), which they shipped same day FedEx.

I have found them to have great pricing and to bend over backwards on service and shipping. I'll go back for sure.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
N/A
Overall technical support
Being easy to reach
Resolving problems
Being knowledgeable
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
N/A
Speed of web site
Web site being easy to use

5/5

2003-06-27

"Easy to deal with. Item was as advertised. Ordered on Sunday Night. Item shipped on Monday and was received on Wednesday. Received e-mail when Item was shipped. Definetly would recommend to others and will use again in the future."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall web site
Web site reliability
N/A
Speed of web site
Web site being easy to use

5/5

2003-06-26

"Excellent service, low price, no hidden charges. I am impressed."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-06-25

"Extremely fast processing and shipping. The product was packed well and received with no problems. I would definitely buy from them again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use