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Ale
1/5

2003-05-07

"I am from Italy. My experience with MyDigitalDiscount is very very bad. I ordered 170$ of products on 2nd May and I paid with PayPal. I received a confirming email from PayPal: my 170$ was successfully transferred.
I never received any email from digital discount. I sent three email to mydigitaldiscount and I never received any reply. I don't know what's is the number of my order: in my account page the order is not present while the ordered (and paid!!!) products still are in the shopping cart... I notified this issue to PayPal askinf for the full refund or I will have
Very bad experience with my first order to USA ehop. I won't buy anything from USA over internet, never more...
"

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Delivering products damage free
N/A
Ease of checking delivery status
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5/5

2003-05-01

"Absolutely Amazing Service. Ordered at the weekend and Recieved Memory Card in 3 Days (to the U.K.!!!), Prices at the Website are the best I could find on the net who do International shipping as well!!..
Fast, Friendly E-mails telling me the order process and a Fedex tracking number supplied so I could track the parcel right to my door.

These Guys should be at the top of the list for International shipments and it wouldn't suprise me if they become one of the main sources of Camera Memory e.t.c. to Europe!!!.

I would just again like to say the shipping took 3 days!! USA to UK 3 days!!..Sorry I still cant quite believe shipping can be THAT quick.

Thanks a lot Guys.
"

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Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
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Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
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Customer service being knowledgeable
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N/A
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Overall web site
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Web site reliability

5/5

2003-05-01

"Fantastic! Called on the phone first to ask a few technical questions on which was the best mp3 player using Compact Flash. They answered all my questions in super fashion. Decided on the Nex II, and wow am I impressed. Excellent price, excellent service, fast delivery, great product. Will definitely do business with again."

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Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site reliability
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Speed of web site

5/5

2003-04-30

"Great service! Ordered 4 items in one day from different sellers. This was the only one that arrived the next day. Will definately buy again."

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5/5

2003-04-29

"Great prices, great service. I'll definitely buy from here again."

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Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
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5/5

2003-04-29

"I ordered a 1 GIG Compact Flash card and received it promptly 3 days later. Would definitely do business with this company in the future."

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1/5

2003-04-24

"Ordered on 3/17. Received an email on 3/18 saying it had shipped with a FedEx tracking number. Tracking number came up as invalid and no package. Emailed vendor multiple times on 3/23 and 3/24 with no response. Late in the day on 3/24, tracking number now shows it was picked up by FedExp on 3/24 and will not arrive to 3/29. Product did not ship on date vendor claimed in email and will arrive too late for a job. Of course, my credit card was charged on 4/17, instead of on the actual shipment date.

This is a simple case where vendor failed in customer service and possibly in honesty and will defninately be considered by me when it comes time to place future orders.
"

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Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service resolving problems
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1/5

2003-04-23

"Recieved goods 12 days after order, having a problem with the goods I found I could not contact them by email tried three times no reply.
My problem is not resolved, I most certainly would not buy from them again.
"

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Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

1/5

2003-04-23

"Placed order late Sunday/Monday morning, received notification it was in processing on Tuesday e-mailed asking if the item had shipped, was in stock or more info, never got a response. Re-mailed again next day (wed) to inquire on status, didn't get any personal response but got automated response saying item had shipped.

Contacting these folks seems to be hit-or-miss. Prices are decent but not sure it's worth the hassle/uncertainty.

--
Eventually received emails from 'Zack' and 'Matt' explaining that the standard policy was to ship within 1-2 business days. Zack's e-mail referring to my comments on this transaction as 'slanderous' were a bit disconcerting seemed to be more combative and defensive rather than simply providing answers to my questions. If I had received a prompt response with the information requested rather than automated system messages with bits and pieces of information about the order the transaction would have been more pleasant. Seeing an order in a state of 'procesing' does not give much information. My concern was that the items may not have been in stock and I wanted to try to have these items by the weekend.
"

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5/5

2003-04-17

"I ordered a 256MB Ultra 30X Transcend Compact Flash - it was sent quickly and efficiently for a great price. I would use this reseller again."

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N/A
Is trustworthy
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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall web site
Web site reliability
N/A
Web site being easy to use
Speed of web site

5/5

2003-04-17

"Order arrived in a reasonable time. All items received and worked as expected. Questions about my shipment were answered quickly.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
N/A
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-09

"Nicest, most helpful and honest, fastest-shipping online retailer there is!"

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-04-08

"Great seller. Very fast shipping and great communication. I received one email confirming the order. Another advising when the order was shipped and a third providing me with tracking information. The item arrived promptly, well packaged and exactly as I had ordered it. I just don't think you can do better than these guys."

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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
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Web site being easy to use

5/5

2003-04-08

"Excellent service, plesant e-mails and excellent delivery timeframe. Delivery to New Zealand only took a few days. Recommended trader."

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Is easy to do business with
Is committed to quality products and services
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Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

4/5

2003-04-07

"Misunderstanding.

Good sellers.

















































"

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