"Have had alot of great experiences dealing with this Reseller. Will Russell has been my sales rep and he does a great job of getting back to me at lighting speed and my product shows up on time and ships quickly. I couldn't ask for better customer service. Thanks"

"I have made several orders with NCIX and can confidently say that their prices and shipping procedures are top-notch. On my most recent order I did have one minor issue (never received the promo code for a free game that came with my video card) and this was where things got a little more bittersweet.

The procedures NCIX have put in place for customer issues are incredibly time-consuming and frustrating. Their customer care staff, however, are amazing (at least the one I dealt with).

After a phone call and two support tickets I was starting to feel like I was getting the run-around, but eventually I got through to Megan who improved my experience significantly. She was extremely helpful and even expedited my ticket upon learning of my frustration. She got me the code I was missing within minutes (a process that was initially going to take several more days). To be honest, the only reason I'm even writing this review is in the hopes that NCIX gives her some sort of recognition for her work, because excellent customer service is becoming all too rare a commodity these days.

NCIX: keep hiring great people like Megan, but make it less painful for your customers to get through to them."

"I've had nothing but great experiences with NCIX. They are quick, professional and efficient. So far, I've had the pleasure of dealing with Billy, Desmond, Adrian W. and Leadthaniel Le. They have always left me satisfied at the very least and for this reason I am always glad to do business with them."

"I attempted to apply a 2 y/o credit note and was told it had expired, but Tina from Customer Service did an awesome job in sorting things out for me! Thanks NCIX! "

"I ordered the package(18/OCT) and paid specifically for Canada post xpress shipping. It was a PSU and wanted to it as fast as possible to use my pc.

They just randomly switched the courier and service without notifying me, giving me a bunch of headaches and delays.
I called and apparently another one can't be sent until the shipment is delivered or sent back to them and arrives there, and they can't refund it before that either. Dissatisfied with the whole thing, I decided to cancel the order.


Later on I get an email and a call from a manager, about this complaint, apologizing and promising to send one right away. I send back an email of confirmation for the shipment and the.Now the expected date for it's arrival is the 28/OCT.

Is that better?well, yes, rather than the first reaction I got, they now acknowledged their mistake, said they pinpointed the issue, promised they made sure it won't happen again and did something about it by sending another one on the right courier without any shipping charges.


Would I order from them again or recommend them? The fact that I am receiving my PSU which I needed urgently 10 days after the order was placed doesn't make me happy at all. However, the fact that the issue was at least handled and dealt with makes me go from 1 star to 2 and a half. I would be reluctant to buy something that I need urgently from them being afraid of the same issue( and if the same thing happens twice, I will just put a seal on the whole shop and not bother with them again). I 'might' sometime in the future if I needed, order something not so urgent and if it goes with any issue I might feel a bit more comfortable about ordering from them; but for now, it's just feels too fresh to try and order more after all the fuss"

"Hey this is maverick, just want to say when I called you guys about an order cancellation, Megan Crawford who was on the phone with me last Tuesday I believe was very good and patient with me on the phone. she was also a very big help with me completing my order. I was going to actually buy it on amazon and I also saved money with you guys because Megan sounded cool calm and collective on the phone which gave me time to look at things. so a big thanks"

"It had been a few years since my last PC build and after finally deciding to purchase, I went with NCIX for my parts.

Shipping was pretty quick and the prices were among the cheapest in Canada. (I think the video card (280x) was the only thing cheaper elsewhere by 10 bucks ).

I had issues with the plugging the CPU (i5-4670k) into my new Mobo (ASUS Maximus Impact 6). The issue was I'm a tool and a bent about 9 pins.

I RMA'd back to NCIX who said they couldn't cover it because I'm incompetent (my words obviously), but they'd go to bat for me with ASUS.

A few days later, ASUS agreed to cover it.

I'm very impressed that they cared enough to help me out with what was clearly my problem.

Billy was my account rep at NCIX. Thx Billy! Thx NCIX! Thx Asus! Screw you Intel for making manufacturers put pins on the mobo. ;P


"

"very dissatisfied that i asked one simple thing, no signature required

they told me on the phone, that they would not require a signature.

then they did.

simple. concise, i was willing to give them written release of liability for this even.

then when dealing with customer service all i got was a bunch of pre written junk scrips, and or broken web links.

i mean this is from a pc super store, you would think they would be able to at least give you reasonable web links.

so now i will no longer do business with NCIX if possible. "

"ill just be straight forward, this site is super flexible, quick and easy to use, also a super nice person answered all my emails seriously best customer service online Lily Leung "

"Excellent customer service and very fast shipping. I was frustrated at first when, after placing an order just before a long weeked, that my order has not yet shipped. The reality was that my order got shipped the day I placed my order and it just so happens that their online tracking system was not updating in real time. Very happy with the shopping experience. I've read all the good things that other customers have written in their reviews and was not expecting that I would be turned into a believer by my own experience. Highly recommended and I will definitely shop in their store again."

"Great company to buy from! Provides a diverse selection of electronics and also delivers in a timely manner!
Customer service is also superb!"

"NCIX was it's usual stellar self. There was an issue with my Credit Card going through, It ended up being security on my account locking it out for 24 hours for my safety due to amount, and at no point was I made to feel like I was some person that did not pay their bill which was not the case. Tina was fantastic. I had to do 3 call backs while I had my account unlocked and each time she was polite, understanding and assisted me with this issue. People like Tina are why I will consider to order from NCIX. Good help so hard to find. When you do. Hold on to those people!"

"I bought from NCIX since 4 years, I never been disappointed by them. Excellent customer service, lightning fast shipping and great warranty service, they always have great price and if you find lower price somewhere they have price match system, it's really nice to do bussiness with NCIX!"

"I live in America and had received a bad radiator unit that I could only get from their Canadian outpost. Billy was very helpful in getting me a replacement. The RMA process is very quick. After the formal request form, all I essentially had to do was send a couple photos of the damage and I had a new unit within a couple of weeks!"

"Most stuff at NCIX has an amazing prize as a great deal for everyone. I really like shopping at NCIX, i just bought a laptop for them about a month and half ago, the quality and the prize was amazing. But after about an month they send me another exact laptop, I was really confused, so I contact them for help and Billy was the person who helped me with every single detail. I love their service, now i returned the laptop and everything is just fine. Overall NCIX is a awesome place to shop at, everyone should go check out their website :)"