"Very pleasant transaction, fast shipping and just what the doctor ordered. I would definitely do business with them again. Thanks for the merchandise."
"I received quality goods at fair prices and REALLY prompt shipment.
Good all around."
"Absolute terrible company to work with. Very dishonest. Unfortunately all the blame is on the Japan Disaster. I made my order on March 8th 2011 (long before the disaster) for a Canon BP-819 Battery, Canon CG-800 charger and a Tiffen UV filter. After the order was made I was told everything was on back order. You would think they would disclose that at the time of order!! Then they try to get me to buy some other knock off brand. I called them several times to no avail. I spoke with them on July 21st 2011 and they said the items came in and would be shipped out on July 25th. Well they shipped the Canon CG-800 charger, and guess what.....the other items were on back order. When I spoke with them on the phone they just treated me like a second class citizen. I WILL NEVER ORDER THROUGH THIS COMPANY AGAIN! PLease BEWARE!!"
"1st it was bait and switch... then the camera battery I bought wasnt the right size for my under water camera, which caused the door not to shut and thus allowed water to rush in and destroyed my camera. I called and got hung up on from the first rep and the 2nd one told me this company only has 5 people and that they would never help me pay for the camera they broke.. However later a rep from NWV called me back and refunded my money, he said he would contact the company that makes the battery and request I get a check from them to cover the cost of a new camera. I do appreciate this effort from NWV and would consider doing business with them again."
"We recently bought a camcorder battery charger, as I had misplaced the one we had. We found a great price and it came very quickly. It is a generic one, and works great with our Canon. We would definitely order from them again!"
"Bait and switch, classic.
Said my part was on backorder, (Canon LC-E8 Battery Charger For LP-E8 Battery). Tried to substitute a cheap knock off for the same price - can buy it on Amazon for $4. Unbelievable. Very sneaky."
"Had an issue with an item I ordered but after a few back and forth emails and phone calls, we were able to resolve it. In the end I received a full refund."
"I recently bought a camcorder battery cherger. I want to say that It was at a very good price and received it very quickly. We were going on vacation and got it within 4 days. I am very happy with your service and will use you again!!!"
"Ordered a high capacity battery for my new Canon video camera. Came quickly and exactly as advertised. No issues about salespeople attempting to switch me to other products as others have commented on."
"I got my lens promptly and as ordered. I am satisfied with my experience but I will post the email exchange I had so that you can make your own judgement. All names are redacted.
Email 1:
"Dear: [Me]
Thank you for placing your order with New World Video Direct (Nwvdirect.com).
My name is [Saleswoman #1]. I have attempted to contact you at the number you provided, due to an issue with your order.
At your earliest convenience, please call me toll free at: [##]."
My response:
"Hello,
I am at work and can't use the phone at the moment. Can I ask what the issue is with my order?
I read online that many customers had salespeople try bait and switch techniques on them. If the item is not in stock I would like to cancel my order and get my money back as there are no other items I am interested in.
If you respond with other items please include information about any sales incentives you receive and also know that I will not buy a different lens.
If your email is about something else then I truly apologize for my initial skepticism. I certainly hope this is the case so that I can take back what I said.
[my name]"
Their response:
"Hi [my name]. My pleasure to help you. The call was to announce the lens you ordered will be shipping on Monday. Is that acceptable? Our apologies for not being clear.
[Salesman #2 (as in not the one from the first email)]."
My lens was supposed to ship on the Monday anyway, so I'm not sure why they felt the need to contact me. That being said, I got a great deal on a great lens and feel very satisfied that I got my money's worth.
Update after I posted this review. They emailed me.
Their email said:
"Please rewrite your review. You cannot write bait and switch when it did not occur... Thank you"
My email said:
"I did not write that a bait and switch occurred. I simply quoted the email exchange I had. My review was honest and addresses the concerns that people who read negative reviews may have. It is also unprofessional to ask someone to change their review.
The free gift was not conditional upon me writing a review to your satisfaction, but rather on me writing a review (which is exactly what I did) so I am very excited to receive it.
Thank you so very much.
[My name]"
Their response:
"Hello. Thank you [my name]."
I changed my rating of their customer service from "Don't know" to "Poor" following this email exchange mainly because I find it very unprofessional both to ask someone to change an honest review and to use an ellipsis in an email.
I left my overall rating as 5 stars because I got my product promptly and at a very reasonable price. "
"Very happy with Nwvdirect.com is was very east to order and it came on time :) im looking forward to shopping there again."
"Will update review as soon as situation is dealt with."
"i ordered a wide angle lens for my panasonic quick delivery and great price"
"I puchased the Canon Filter Adapter FA-DC58B at a very reasonable price from News World Video Direct. It was new as sold, and was promptly delivered. Service was excellent."
"Awesome! Sigma lens EF18-200mm f/3.5-5.6 IS for Canon under US warranty 1yr just arrived at my door step in time for me to shoot a lot of good and beautiful photos in New York City and Niagara Falls during my trip recently. It's a good lens and cheaper than any other brands.New World Video Direct is one of the online dealers that you could trust, the service is fast, reliable and the price is reasonable too. I enjoyed my happy shopping with NWV Direct and will continue to shop again."