"The Nikon SB-800 Flash is listed at a really good price on NMV Direct, but were out of stock.

I missed the comment on the product page that said "Stocking: Please Call".

I received a phone call to let me know they were out of stock, so I cancelled my order. They did not protest, and did not try to sell me anything else."

"I had a situation that was resolved appropriately. Thanks, Charlie."

"I just had an extremely positive customer service experience with NWV Direct. On Monday, I ordered the wrong replacement battery charger from NWV for my Canon SD 850 camera. I had sent NWV what I thought was the correct battery information and they immedately shipped the charger that fit the battery as I had described it.

Today, after receiving the charger and realizing that it was too small for my camera's batteries, I contacted NWV, believing it to be their mistake. When they proved to me very quickly that it was my error, I was upset with myself. But I wasn't upset for long, because a man named Charlie in customer service said "a lot of people make this mistake because these battery specs are very confusing". He added that "NWV wanted me to be a satisfied customer,so they would be sending me the correct battery charger at no additional cost.

Wonderful! Amazing! Customer Service at its best! Thank you Charlie! Thank you NWV Direct!

A customer for life...

PS...I receive the new charger in three days. Thanks again NWV team!!!!!!!!!!!!!!!


Linda L.

They had proof the it was not their mistake"

"Had some problems with my order but Charlie was helpful i got got to return my items with no restocking fee"

"Very Easy To Make Orders. Items are shipped very fast. Items Brand New with no defects."

"I am very pleased with the camcorder case that I purchased. The price was so much less than what they sold for on the Sony site. I received fast and reasonable priced shipping. I will certainly buy from this retailer again."

"solid delivery. fast communication of shipping info. good prices in general on some products."

" I placed an order for a Sony charger that was much less expensive on this site than on any other along with some filters .The next day i received a call from NWV Direct stating that the charger was on a national backorder and would be 4-6 weeks before it would be available and they recommended to sell me a more "expensive and better" charger, they said was on their site for $99, for only $10 more than the $29 I was paying for the Sony. I was looking for a genuine Sony and was willing to wait , after a bit of dialouge I needed to get back to work and reluctentlly ageed. It ended up being a cheap aftermarket .I should have read the reviews a bit more thoroughly prior to agreeing,because I would have been expecting the call and either waited or canceled the order . If you read through the reviews ,good or bad ,you will see a pattern of products being on backorder and replacement products offered , bait and switch . Ask what the brand name and model # of the item they recommend to replace the item you really ordered and research it . It is my fault for falling for it . I hope I can get someone to think twice before ageeing to the switch during the phone call . "

"I usually don’t submit reviews, but I believe in giving credit where credit is due.
I wanted a wide angle lens for my Cannon 20HV Camcorder,
Charlie at NWV Direct suggested the Crystal Vision High def 0.5x Pro w/ macro would be a good match.
He was more than right! This lens actually gives 1080i videos a more stunning & professional look.
It’s a pleasure to find a company with a sales staff who knows your equipment and exactly what you’re trying to achieve. Delivery was right on time, and the price was right. I look forward to doing business with NWV Direct again.
Joseph C. Adrignola"

"I am very happy with the service. A couple of items that I ordered were back ordered. I was notified right away, and after speaking to the service rep I was able to order different items of better quality for a similar price. The person was very knowledgeable and helpful. I received my items the very next day. A few days later I am ready to order again."

"Excellent and cheerful service. Good inventory and prices."

"DON'T WASTE YOUR TIME with these jokers! Over the past 8 months I placed an order three times for the same product only to be told it was out of stock - even though their website says shipping in 1-2 days. It's easy to offer the lowest prices on the web when you have no intentions of fulfilling the order! They might as well advertise items for free if they are not going to ship them.

I'll just pay the extra $10 and buy the product from Amazon who has an excellent track record and the best customer service on the 'net.

Update: August 16, 2008
After seeing my review, I received an e-mail from Chester at NWVDirect apologizing for not having all of the items I ordered in stock despite their website still showing 1-2 day shipping. We exchanged a few e-mails and I agreed to have the in-stock items shipped with the promise of not being charged for shipping when the out-of-stock item arrives (I will update the review when I get, or don't get the other item.)

The package was shipped the same day I placed the order, so I suspect that Chester made an effort to get my items to me as soon as he could which was a nice gesture. Chester was very polite in all of his correspondences and seemed sincere to resolve the issue. One thing I am still uncertain about is that the product I received did not have any paperwork and the box was a bit crushed even though the shipping box was fine. I don't know if there is supposed to be any paperwork of not, but this seems a bit odd for a Canon product not to include even a warranty card. The product itself was in good shape though.

As I stated earlier, I'll update this review again when (if) I receive the other item I want."

"I was in need of a set of filters for my videocamera that I would be using on a trip to Germany,and after researching on the internet found that NWV Direct had exactly what I needed at a great price. Upon receipt of the filters, I found that they had shipped me a set of 43mm filters instead of the 34mm that I ordered. I called them immediately, explained what had happened and they, without a moments hesitation sent me the correct filters. I would not hesitate too recommend NWVD to anyone.
"

"I needed an Olympus TCON-17 and a CLA-10 to take with me to Alaska and I only had two days to get it delivered. I called NWV direct because they had the best price, at LEAST $20 less than anyone else. I explained my situation to Charles and he said he would pack it up right now and i would have it in two days (I paid for two day air). Sure enough, it was in my hands two days later! These guys had the best price and the best service. I will be doing business with them again."

"I was contacted immediately by Maurice Roberts about an out of stock option and given a great price on an upgraded item. The item was shipped within hours of my phone conversation. Thanks!"