"On June 11, I placed on online order on NWV Direct website for a (Repair Master A-RMT52500 5-Year In-Home Television Warranty Service Plan (Non-Plasma)). My order number is 154199. I paid, via my credit card, $142.60 for this item.

On June 12, I received a bait and switch call from a sales rep of NWV Direct, Maurice Roberts. After asking me some general questions regarding my purchase, he informed me that there are no service centers in my area to service any future warranty repair needs I might have. I found this incredulous. He went on to try to upgrade me to a different warranty which he offered to me at a discounted cost of $199.

I asked that he send me this offer in the email, and he did so. I then called Repair Master to verify that there is no warranty repair center in my area. They informed me that there actually is one very close to me, and they provided the name of the business to me. They also suggested that whoever called me was just trying to upgrade the sale to a product that would provide them a higher commission. So, I called NWV Direct customer service line and found myself speaking to the same fellow again (Maurice?). I told him I had contacted Repair Master and they confirmed for me there is a repair facility in my town. I told him I just wanted what I had originally ordered online.

He became very confrontational and told me that he did not want to do business with me and would cancel my order. I reiterated to him that I did not want the higher priced warranty he tried to switch me to, I wanted what I had ordered. He refused, told me my credit card would not be billed, and hung up on me.

In conclusion, I was baited to NWV Direct site by a great price on a warranty that I wanted and bought, their rep called me and tried to switch me to a more expensive product using unethical methods, I confirmed that he provided inaccurate information regarding the useful validity of the product I wished to purchase, and when confronted, he refused to process my order.

These actions represent, in my opinion, highly unethical business practices. I have filed a complaint with the NY office of the Better Business Bureau and with the NY Office of the Attorney General, Internet Bureau.

"

"A pleasure to deal with. Received my order very quickly. I ordered an incorrect item by mistake. I contacted their returns department and within a few hours received a call tag from UPS. They received the items and have shipped me the right item. I received a confirmation email the item left their facility Yesterday. This mistake, my mistake, did not cost me anything. Incredible!"

"I am very pleased with the products and service from nwvdirect. The products were exactly as advertised and the prices were fantastic! Most of all the fast service and shipping ment the most to me as I needed my items for a upcoming trip and they arrived with time to spare! I can assure you I will recommend them to anyone looking for these types of products!"

"Prompt shipping and excellent service. I ordered a quick charger for my video camera batteries (SONY NP-FH70). I received it today and the packaging indicated that charger was for SONY NP-FP50, FP70 & FP90. I sent e-mail requesting RMA for return. Within 15 min I had received response indicating that the charger would handle the FH70 battery and that I should try it. I was assured in the response that there would be no penalty on a return for opening the sealed packaging. The charger worked and I am a much happier person not having to return the item. "

"We bought an underwater housing unit which UPS misplaced. Charlie at NWV quickly responded and replaced our housing unit. With its excellent customer serice, we will definitely look to NWV for all our electronic needs in the future. Thanks again! "

"Stay a way from this company. They call me next day
trying to sell different brand flash and battery when I refused they cancel my order, saying that flesh is back order six to eight weeks (on they web side says shipping 1-2 days). Will not do business with this company again. Wasted my time. "

"Review has been changed pending dispute settlement.

FKHAN

"

"A big TEN for your great service !
I had ordered a Lens Adapter from the largest camera store in Seattle and after 2 months they could not get the adapter I needed and suggested I shop online. I GOOGLED the Canon Adapter numbers and found your business and ordered they adapter. I also wrote If the adapter was not available Please e-mail or call me. Thanks to a saleman he e-mailed me and ask me to call, I did and found the adapter was unavailable due to a problem with the desigh and wanted to know if would be willing to wait. I called and talked with the salesman and he suggested a different manufactured of the lens adapter. Great ! I received the new adapter on Saturday May 17, put in on my camera and it worked perfect. I was able to take the photos I have been waiting to take that afternoon !Thanks again and I will take my invoice to the two camera shops I work with and hopefully they will use your services too..In my book you are the best..
Gary Pearson
Seattle, WA"

"After ordering a lens advertised on their web site, I was contacted by telephone and informed that that it was out-of-stock but that a superior lens was available at a substantially greater cost. I agreed to purchase the product, but, upon arrival, I found that it did not meet my needs. I clicked on the "returns and refunds" link on their web site and provided the information necessary to obtain instructions on how to return the lens and receive a refund. Two days later I received an e-mail from them that merely stated that yes, it was true that the problem with the lens that I had was inherent when used with my model of camera. Then, the e-mail informed me that there was nothing wrong with the lens itself. However, I was provided with absolutely no information about how I could get a refund. I'm getting nervous! "

"Recieved my Order 1hr 15 mins ago.


Want to thank Mark for suggesting this instead of Canon's wide angle lens.


Took pictures- came out great ! I was squeeling with glee. I was so disappointed with another wide angle lens I had purchased for my Canon powershot G-9. No vingetting with this set of lenses! Beautiful ! Packaging was very impressive.


Arrived in 2 days, as I have 2 important events to shoot this weekend , delivery time was exceptional.


Again Mark, thank you. Thank you !

"

"Not a customer friendly website/representatives.

Accepts order for items which are not in stock causing un-necessary inconvenience to customers.

***this is a modified review at the request of nwvdirect.com***"

"This stuff got to my place on time and was in perfect condition. They were priced below the competitors and the website was easy to use. Thanks, Bob"

"Excellent price (less than half of Sony's price even including shipping costs), item as described. Fast delivery.

Just ordered 2 of the same item for a friend.

Would do business again.

Thanks."

"Order # 123642, web order # 138511, customer # 44105

After months of research, I finally decided on a particular hi-def camcorder. I had a number of questions about add-ons, etc. for the camcorder and contacted New World Video. I came to find out the person I was speaking with owned that same camcorder! We had a very enlightening conversation and he directed me to products which I know now were the best choice. It was a real comfort to be able to talk to someone personally familiar with my needs. Hence forth, for any video needs, I'll look to NWV Direct first."

"Product was delivered as promised. No problem encountered whatsoever. "