"We ordered a camera case and battery for my new camera. NWV Direct was the best price we could find for eactly the same thing we found a lot of other sites and stores. We recevied it in just a few days. "
"I ordered Sony NP-BG1 Rechargeable Lithium-Ion Battery Pack and Sony LCS-CSH Soft Carrying Case from NewWorldVideo. I found them to be cheapest and very reliable. My order was shipped propmtly the very next day and i received in just 3 days. Things were nicely packed and were in condition as advertised. I am very pleased with their service and would definitely would buy from NWV again."
"I am very satisfied with camera case that I bought.I recieved it sooner than I thought.
I will buy from NVW Direct again.
Gerald Barr"
"Ordered extra camera batteries and a battery charger for a sony camera.
My experience mirrors that of others. Next day I have a phone message from Mark the customer rep, and an email to contact NWV Direct. I call. They do not have the items in stock, and will not for 4-5 weeks minimum. (Mind you these are not rare or unique items).
They inform me they will be refunding my paypal payment immediately until the items arrive, and something said quickly about an invitation, then the customer rep Mark hangs up. They have not yet refunded the payment.
Be very careful with this company. I'll be patient a day or two longer then I'll file a complaint with paypal.
*follow up*
(The following is all conducted via phone messages)
Received another voice message from another NWV Direct customer service rep, Charlie, after posting the review above. He wanted clarification of the problem and indicated that the items were ready to ship.
In return, I left him a voice mail repeating the experience above.
He left a message that the items were shipping and he had upgraded the order to compensate for my trouble.
Items arrived promptly (48 hours after the second call). Everything was as ordered plus the upgraded item. No explanation of where the 4-5 weeks minimum backorder had come from.
Received a follow-up message the day of delivery. Asking if everything was satisfactory, and would I mind changing my review.
Problems were handled promptly after I posted review, and the order ultimately arrived within a week. Not sure why the confusion occurred initially.
"
"I was leaving for Costa Rica in two days and was absolutely desperate for a charger and a new battery for my movie camera! Radio Shack didn't know, and Sony didn't care - no humans apparent. I blundered into New World Video on-line and send them a "Help!Help" message, then left to teach my yearbook class. When I returned an hour later there was an E-mail from Charlie saying, "Call me." I did. I explained. He listened. He knew exactly what I needed and his expertise calmed my fears a little. He apologized that the shipping would be almost as much as the gear, but compared to Sony's or Radio Shack's prices, it was a bargain. He assured me that everything was correct for my needs, and would arrive on time. Twenty-four hours later I had the charger and the battery. They both worked just fine, and I have some wonderful footage of my trip. NWV is prompt, they're reasonable, and they're knowledgable. I recommend them with pleasure. "
"I am very satisfied with the items I have ordered. They had the best prices and the shipping was fast as well. I will definitely shop from NWV again and I will even recommend them to friends and family. "
"I am very satisfy with the purchase. If the shipping cost could be waive that would be a big attraction for future customer."
"I am very pleased with New World Video, I ordered OEM equipment and my order was processed and shipped very quickly, and arrived in perfect condition. I am 100% pleased with the product as it is exactly as ordered. I will certainly order from New World again.
"
"DO NOT ORDER FROM THIS COMPANY. THEY ARE A BAIT & SWITCH OUTFIT. THEY SHOW A LOW PRICE THEN CALL YOU BACK & TELL YOU THE LENS IS BACKORDERED & WON'T BE AVAILABLE FOR 4-5 MONTHS. BUT THEY HAVE A SIMILAR LENS YOU NEVER HEARD OF. THEY ARE BAD NEWS!!!!!!!!"
"HIGHLY RECOMMENDED!! Great service and lightning fast shipping! I ordered some accessories for my Canon G9 Powershot from Charlie and he was fantastic. He recommended me away from the Canon lens adapter b/c it was cheap plastic and sold me the metal one at the same price (amazon reviews said the same thing about this adapter). He also gave me a discount off the online battery price AND had everything shipped the same day.
I highly recommend this store. For some great personal service, call them direct and ask for Charlie. - Steve B. (Very Satisfied Customer)"
"I am very please with the order and items that was shipped, I ordered Canon 220EX, Crystal Clear .5 Wide Angle Converter, and G9 lense Converter. When I first ordered the wrong flash for my G9, I call them up in an hour later, they were able to stop the shipping, I am very please with that, especially Charlies the Rep I spoke with. When I ordered my next three items I got the best prices compared around. I would recomend to friends or anyone.
Joe"
"I highly recommend this merchant for your next puchase. They had the lowest price for the items I was looking for. They were friendly on the phone and were able to confirm their inventory. They were also able to quickly process the order and ship my products with great speed."
"Purchased a Canon Lens from NWV Direct since they were the cheapest price. After waiting, received email that item was backordered and not sure when they will receive new stock. Should have canceled the order, but speaking to the customer service rep, he recommended a Olympus Lens instead. I decided that they were going to give me a good deal, but after several weeks of trying to get the lens to work, I noticed that the price was almost $100 more than everywhere else. My fault, will never buy from them. BAIT and switch. Try doing a goggle search with this company and see the same bait and switch. It almost seems like any positive reviewers is fake or didn't do a price compare. Not for sure, but it looks that way."
"I received a call stating the battery charger I had ordered was backordered due to a defect. I was offered an upgrade that was made by the same supllier of the OEM part for an additional cost, which I took. This was Monday. Today is tuesday, I have the order in hand already and have used the charger in the car. The product was better than described and got to me LIGHTNING fast. I can barely fathom how good the service is. Thanks a million!"
"Great service. Fast shipping. Product arrived safely, exactly as ordered. Great experience!"