"I was very pleased with my first experience with NWV -- especially with the follow-up call from Timothy to help clarify and expedite my order."

"I ordered a flash unit from this seller. Their ad came up featured on google with a low price when I searched for it. Their rating here was pretty high, so I ordered it. Three days later I got an email that said they were out of stock, and they would be able to fulfill the order in 3 weeks and asked if I'd like to maintain the order. I responded that I would like to maintain it. It's about a month later and I never got the item. Their website still shows the item with small print saying to call to check for stock status. I was never charged either, but the whole thing seems pretty unethical to me - to lure people with a low price for something out of stock for a long period of time."

"I had a very positive experience with NWV Direct ang specifically one of their Sales Associates named Charlie. I ordered an external Flash for my Canon digital camera. The day after the order I found out that I had ordered the wrong flash which was my mistake. I called Customer Service and talked woth Charlie. He was most helpful and extremely knowledgable about digital cameras/accessories. He gave me instructions on how to return the item that I ordered and helped me pick out the proper flash for my camera. Unfortunately NWV Direct was back ordered on this Flash. I went on-line and found another company that had this Flash in stock and they were a bit more expensive than NWV but the fact that they could ship out today was most important to me. I called Charlie and asked him to cancel my tentative order which he did in a very positive and friendly.

The next time I go shopping on the WWW it will be with NWV Direct...the reason being the exceptional Customer Service that I received from Charlie!

Thank you for asking for my opinion!!!

Bill from St. Louis"

"This company advertizes items it does not keep in stock. NWVD shows up on any search you do for my item,as does a link to them on ebay. Yet when I ordered from them they had none in stock. I emailed NWVD asking when the product would be in stock, and have not received a response. The item is an extremely popular Nikon speedlight, not obscure. So NWVD offers no product no service, and continues to adevertize this speedlight heavily even though they don't stock it. Just a waste of time and another classic internet bait and wait game."

"I ordered the LCS-HB Nylon Soft Carrying Case for the Cyber-shot® DSC-H7/H9. Got very good price and fast shipment. Have a very positive experience with New World Video Direct."

"I had a terrible experience with this company. I am going to Rome so I decided to get some lens additions for my digital camera. So I started looking online and found an adapter, some filters, and protective lens for my new wide angle lens at NWV direct at good prices and ordered them.
I got the usual confirmation of order email then nothing. I called the 24th and was treated rudely that they could not help me track my order I'd have to use the web service email to contact them for details. Well I didn't have time for that nonsense so I went to the web service and wrote cancel my order please. And I proceeded to begin searching again for the items I needed online.
A return email popped up from NWV Direct to call Charlie. I'm a sucker I know, fool me once shame on you, twice...can't get fooled again, oh wait that's Bush's line :). So Charlie was very helpful supportive, offered 3 day service, explained the reason my order hadn't left was because one of the items wasn't in stock (Why does your website let us order it, if it doesn't exist?) and he made a new order for me and said it
would be right out. Now comes Memorial weekend, no confirmation of shipment or tracking #. Call back today on Tuesday and get Charlie (I think he's the only one in this company personally) and he says oh there was a problem with my order, even though he assured me last Thursday he would make sure it shipped that day, and didn't call or email with update of problem. Low and behold his replacement piece wasn't in stock either. So he said I'll call you right back with Info. 1 1/2 hours pass, I start looking find another company purchase the lenses(had to pay $34+ for shipping to get it 1 dayed) and I have my stuff.
BEWARE OF THIS VENDOR, THIS IS WHAT GIVES THE INTERNET A BAD NAME IN SERVICE! "

"This company has been a pleasure to do business with. I placed an order and unfortunately bought the wrong item. Shipping was pretty quick. I contacted them via email to find out what their return policy was, as well as questions on if they were able to find me the correct item I was looking for and their response emails were VERY quick. I received some kind of response within 24 hours. I rarely find that in online retail. They were very helpful on letting me know what I needed to do to return the item for a refund. Again, not their fault, I just ordered the wrong item. I will do business with these folks again without a doubt. If customer service means something to you, this place definitely is at the top where many others fall very short."

"The Sales Rep that I dealt with was very helpful. His name was Charley. I can't tell you how positive my experience was. With this experience if there is anything I need that is provided by your company you will have my business.

Thank You,
Mal Castro

PS Great Job Charley.........."

"Horrible service! They wasted my time and my money. I ordered a lense from them, which upon ordering, I was instructed that I would have to wait a month. A month came and went without any contact. I called them and they had nothing for me and didn't know when it would come , nor did they seem to care it hadn't come in. Rude and poor service!"

"I called 5/7 and ordered a Telephoto lens for a Sony DSC H9 camera. Man took my order and shipped me a lens tha would no work on my camera.
I called back on 5/9, spoke to Charlie. He said that lens would not work, I needed a diffent type of lens. He was very helpful and pleasant. I would enjoy doing more business with your company because of Charlie's attitude for the problem and the quickness that he re-sent a different lens. This lens is great. Thanks to Charlie, I have a new source for camera supplies.
By the way, Can you check your return RMA 823 and make sure I am credited for that first lens.

Thanks Charlie.

Don"

"Greattttttttttttttttttttt service! I will shop there again."

"The customer service is superb! The prices are not bad either. My first impression was a over-shadowed by the stores recent move, however, my experience was overcome with the customer service that I recieved once the move was complete. I had an event, which I had ordered a week in advance to get the products, and Charlie helped me get the order just before the event. I will definitely keep this site on my short-list when looking for video related equipment."

"I have ordered several times from NVW Direct. Each time, they had the lowest item and shipping cost. Delivery on all of my orders was quoted at 2-3 days but they all arrived in 2 days. I have had no problems with NVW Direct and I look forward future purchases through them. Good outfit!! Thanks Charlie."

"The lens which I ordered from this company was out of stock and I chose to buy an alternate lens rather than wait for the original item. As it turned out, the alternate lens did not perform well with my camera. When I called Charlie to discuss this matter he offered to issue an RMA #, at the website, with no argument or problem of any kind. Further, when asked he said that he will take care of my return shipping costs when I re-order the original lens in the near future.

This was my second buy from NWV Direct. The first purchase was flawless. I will shop here again."

"This was the best experience with customer service I have had in years. The gentleman(Charlie) I delt with was very helpful and knowledgeable about the products I needed. I will be doing all of my future electronic shopping with the site from now on!"