"I ordered a tele-converter from NWV on 3/28/2007, and was phoned the next day, and told that it was back-ordered, so I cancelled the order. I later found that the VCL-DH1758 was a good lens for my camera, and found that NWV had it (in stock) for the best price. I ordered it, but again got a call that THIS lens was on backorder. I was told that one should be in on the 4/20/2007, so I said I would wait. I asked the status of my on 4/23/2007 (pretty much a 3 week wait), and was told that the lens was not in, and there was no ETA, so I cancelled this order. Both times that I called, it was suggested that I change my order to a different, cheaper lens that had a "highest ranking" by some magazine, specifically on my particular camera. I never found the ranking. I have seen enough example photos to know that the wrong lens can make very ugly pictures. Neither time did the web site indicate that the lenses I ordered were backordered. I do want to say that I was not pressured into buying the cheap lens, but they did not seem to care once I said I would not buy it - TWICE."

"I ordered on Tuesday and got an email on Wednesday asking me to call customer service. I talked to Chester who informed me that the lens I ordered was on backorder and wouldn't be in for 3 weeks. He informed me of an alternate (and much better lens) that was on sale updated my order immediately. I had an updated confirmation email within 30 minutes.

Great customer service--VERY helpful--and even better prices. I got 2 lenses and an adapter from NVW for less than the price of the lens alone at a local camera shop.

I will definitely be back!"

"Very Bad Manner.
I called to ask a question about a production on their website through their qustion line.
The guy answered the phone had not heard from me what the question was. His first respone is: why you ask the qustion."

"Very helpful and fast. Great prices and the best customer service anywhere.
Thanks I'll be back to shop with NWV!!!"

"Excellent Customer Service. I will definitely shop at NVW Direct again."

"I was in a bind and needed batteries asap. Charlie was very helpful in getting me what I needed. I didn't expect them until Monday or Tuesday, but I received them the next day.

Thanks to Charlie, I will not miss my video shoot and I get to maintain my reputation.

Thank you NWV Direct!

Chris M."

"I found the prices beat other online stores that i researched by a significant amount and the sales staff knowledgeable. I had a flaw
in one item that was promptly replaced with no shipping charges added and no need to return damaged piece. They made it a hassle free transaction. It's refreshing to find a company that cares about customer service!"

"Horribly service. They have a Canon 430ex flash listed as being in stock and shipping within one business day on their website. When I placed the order, they right away sent me an email that it's out of stock and will be shipped in a month. When I replied, in a month, to get a follow up, they did not answer at all. I called, was placed on hold and no one picked up. The flash was still listed as shipping in one business day on their site. So I placed another order, again got an email that it's out of stock. Very amateur operation."

"Hi,

I do 90% of my shopping online. I am a repeat customer, these guys are awesome. When you call them they are very knowledgeable on all their products they sell. Calling their customer service is a pleasurable experience they don’t try to sell you something you can’t afford, which is a first for an online merchant. They want you to be total satisfied with your purchase and your online experience. So with that in mind A+ for customer service and top it off great prices too. I recommend check with New World Digital Direct first before going any place else.
"

"I ordered a Sony conversion lens (VCLHG0737C) for my camcorder on March 18, 2007. They had a great price and low shipping. They called the next day to tell me it was "back-ordered" and wouldn't ship until the following week. I thought: "Here we go with the Bull---t!" But all they wanted to know was if that delay would be acceptable. It was fine by me, and the following week the tracking number was emailed to me and 2 days later it arrived in great shape. I'm well satisfied."

"I called to place a phone order to NMV and I dealt with a very cordial man Charles, to
puchase a flash for my Canon 30D. He was very knowlegeable and a delight to deal with.

I purchased a Digital Power zoom flash #952AF/CAN
made by www.sakar.com. Although I did have a problem with the first flash, and I am not entirely sure that there was a problem with it due to the free charger and batteries that came with the flash, (which by the way saved me from having to purchase this if I had bought some other brand) because there was a piece of plastic that appeared to be blocking the battery connections and so the batteries may not have been fully charged.

Nevertheless, Charlie had a tech from Sakar call me and they next day shipped me a new Digital flash.

That kind of cooperation between a retailer and manufacturer is rare and noteworthy of praise.

The new flash they sent worked fine and I am most satisfied with the response I recieved. I will most definetly go back to www.nwvdirect.com. They really know how to take care of a customer. "

"My first experience with this store was excellent.Great products,packing was great,and fast shipping.I,would certainly do business with them again.This store is TOP SHELF."

"i orederd from them the Sony VCL-DH1758 58mm 1.7x Telephoto Conversion the first time but they cancelled it ..(paypal issue)
so i ordered again using my creditcard.. i waited a day or so to check my status but it still say in process,. i need the lens in a week since they said it will take 3-7 days to send it ..
i called them up,. explaining why its not being process. the customer service is rude.. he just told me that CHECK YOUR STATUS ON THE SITE! hes not even polite! he needs to learn good costumer srvice,. ITS A BUSINESS DUDE!!
i was skeptical so i search the net about them and their review thats why i ended up here on this site

As i read your reviews here, they have the reputation of putting items on their site and sell but OUT OF STOCK!
So i called them up again after going and reading reviews here, but i didnt tell them my info at first..i just aski them if the Sony VCL-DH1758 58mm 1.7x Telephoto Conversion is on stock..
THEY TOLD ME NOOOOO!!!
so i ask them, so why its said on your site on stock? he told me.. i answer your question didnt i?
i told him, i jsut place an order... he told me it was cancelled, but i told him yeah you cancelled it the first time but i order again..
he said hes gonna cancel it./.
why are you guys selling stuff thats out of stock? your misleading the consumer and wasting our time.. it was so frustrating since i need the lens.. be honest and you will benefit from this..
you ake money right? dont you wisn you wouild make more money by being honest?
money is nothing if your reputation is bad.. remember you got the money from us consumer..
"

"I ordered two lenses (Sony VCL-DH0758 & Sony VCL-DH1758) on Sat. March 3rd from NWVdirect. I was called Sunday afternoon and told one of the lenses was out of stock but was expected on 3/20. "Charlie" (apparently the sole proprietor Charles Hamaoui) stated he did not wish to "split the order" but I said sending one lens immediately and the other later would be fine. He then proceeded to talk about a "similar" lens @ approximately the same price which "had high reviews in Amateur Photographer's Monthly". I suggested he switch to that lens only to find out on the reissued invoice that they were Digital Optics/Crystal Optics/Sakar lenses. Blech! I immediately called and insisted he switch my order back to the originally requested lenses. After some himming and hawing, he agreed and I received an updated invoice dated 3/4/07 with my original order on it.
I followed up by email today as I haven't received either lens and was informed that BOTH lenses are back-ordered from the manufacturer. I requested they follow up with the manufacturer regarding ETA and was told NIKON had given them poor information. Keep in mind I ordered SONY lenses that to this day show as "usually ships in one business day" on their website.

23 days after my order, I have neither lenses nor an explanation as to why this seller is ordering Sony lenses from Nikon....

This reseller purposely misleads consumers regarding their current stock.

update 3/29: Yesterday, "Phillip" called me and apologized for my experience, promising to send the lenses to me immediately. He mentioned he had read my review here. I requested that he e-mail me a tracking confirmation # once the lenses were shipped, which he did last night. UPS tracking confirmed the package will be delivered tomorrow. I had also complained to the BBB the other day. It is unfortunate that I had to take these steps in order to receive quality service."

"I had a problem with the flash I purchased not working correctly with my camera, but NWV was very prompt about addressing the issue and expediting an exchange for a new flash. Although I would not purchase this same flash again and will opt for the Canon, the customer service was excellent. I was very pleased with the way my problem was handled."