"After ordering a new Dell Computer for $1400 that as fulfilled by Mastertronics, what arrived inside a huge unmarked box was a Dell box clearly marked "Certified Refurbished". I was quietly outraged. Trying to arrange a return/replacement directly through Mastertronics, I received an e-mail informing me that I had to pay for the return shipping! Since that was unacceptable to me, and being the weekend, Mastertronics was closed, I called New Egg. They were incredibly helpful, totally agreed with me on both counts, and worked diligently to arrange for a pre-paid label to be sent to me within 2 business days. The empathy and professionalism were extraordinary and felt uniquely sincere. I will have to wait to know if Mastertronics is worthy of my future business, but New Egg certainly is."

"Newegg has solid customer service and good prices. They have never given me trouble with a return. If you have ever shopped online that in and of itself is a rarity."

"I ordered a monitor for my son. The screen was cracked when it arrived. I called customer service and had a conversation with a very helpful agent who resolved the problem completly. I am very happy with the way this was handled."

"Excellent customer service and the representative really went the extra mile to solve the issue and now my Laudfit fitness watch is fully functional"

"I had something missing from my order but she helped me with great service , I had a lot of aniexty on the phone, but she was very calming when she helped. "

"She helped me out greatly, I tend to have bad experience with CS but she was very kind and efficient. Highly recommend her for quality service "

"They price matched an item that wasn't 'Price Match' guaranteed even though it dropped in price the day after I ordered it. They are refunding the difference anyway and Earl, the CSR who helped me was efficient and professional, as an experienced CSR myself I can recognize when someone knows what they're doing and Earl fits this description.

I will continue to buy from Newegg, thanks to their excellent customer service, pricing, and fast delivery."

"Even though it took some time to get done in the hold line. My customer service provider Azlynn was very helpful with everything I needed"

"Ryans Customer Service was Awesome! I was overwhelmed with how far he went to help! I purchased 2 phones and was in a delima and he acknowledge my situation and did all in his power to help. Thank you"

"Due to an error on my part I had to return my purchase. I didn't know that a return label took sometime to be generated for I called Customer Service, left my name and waited for a call back. The time I waited for my return call was longer than projected, about 5-10 minutes longer, in the mean time I got my label via email, the customer service person on the other end asked if the product had been opened and it hadn't been. So she adjusted my return to reflect NO restocking fee and NO fee for the new return label I would be getting to use instead of the first one that was issued. Since this was for where I work, which is a church NOT paying $28.88 goes along way when you are on a budget. "

"I have purchased many items from Newegg. Recently I purchased through Newegg from a 3rd party seller. In future i will only purchase directly from Newegg. I was having a problem dealing with the 3rd party seller and Dee from Newegg intervened with exceptional customer service and sorted out my problem. Thank you Dee. "

"The Fractal Design Case I ordered was defective so I called Newegg and was connected to a CSR named Jamie. So many companies these days have poor customer service but this lady was outstanding. She was very pleasant, patient, listened with sincere concern, and went above and beyond what I expected to help resolve my issue. In my field I routinely speak with CSR's from various tech companies and this level of service is uncommon to say the least.

If management reads this review, hang on to this woman. She's truly an great asset to your company and made me a Newegg customer again. "

"Thanks Darrel for your help in digging into the shipping issue I was having. Best customer service EVER"

"Bought acer aspire 7 and had a vertical strip of dead pixels on arrival. Called for return/replace and the process was very painless."

"I made a purchase recently through Newegg, the product was shipped with a specific due date for delivery... the Item did not arrive on that day. I contacted the Carrier after receiving a notice that the Item had been Damaged.. after over an hour debating with the Carrier I contacted Newegg.. James went through the whole ordeal with me and checked with the vendor who had the item listed as out of stock... James said let me see what I can do and Can I call you back? I was at wits end so I agreed. about 10 minutes later, he called me back to tell me that the vendor had a few more in stock and would gladly send out a replacement ASAP... after thanking James I hung up the phone and within minutes a Shipping/tracking noticed popped up on my email .. I had purchased a tool that is crucial to my business and Newegg took fast action to resolve the issue and they jumped through hoops for me when the Carrier had basically told me "tough luck pal" Thanks to James Valdez, he was awesome....."