"My credit card was compromised on the internet. Joshua really went out of his way to resolve the issue. He was exceptionally kind, caring, patient, efficient, friendly and helpful. A+! "

"My new very expensive motherboard was defective. Azlynn very kindly, and intellingently helped me navigate the process of exchange it with a new one and promptly. She took all the necessary information she needed from me, went through a quick validation process and a hassle-free experience. Since, my first instinct is to check Newegg for my tech purchases given the cutomer support Azlynn provided. Thank you."

"Very kind attentive service with the eagerness of resolving any problem. "

"Thanks to the rep, he made a bad situation into a very good one. You guys are the best."

"Anytime I've called, they have always addressed my issue and gone above and beyond. I won't take off star points but I dislike the long queue times and could be remedied with more agents and better queue management, but besides this, they are always helpful. Being in customer service in my past myself I understand the in and out of calls so that's why I can't ding the company in general. They have a schedule call option which if one is not in a hurry, this is a great feature. Maybe if they created a chat option for android/iphone users where it won't disconnect, that would be AWESOME. Then I could wait till my phone dings me that an agent is ready."

"Excellent straightforward help to return item that was an incorrect model. Worked with Lindsay and she was the best. No judgement complete help smooth operation. Now need to see if rest of process is as easy."

"The y called me back like they said they would, and within a matter of minutes without any hassle they helped me solve my issue."

"I placed an order online, but my credit card was declined (a security check from the CC company, resolved that, too). That created a nuisance, but I simply called, wait time was 46 min, placed a call-back. Right on time I received the call-back. Young lady was very polite, tried again to place the order, but again CC "declined". So I used another CC, young lady was very patient, & with her help, voila! the order went through. Thanks for the Good Service . . . RnB"

"The Newegg customer service has truly been one of the most pleasant customer service experiences I've had."

"Hailey turned a complete catastrophe into a pleasurable experience. I installed a new motherboard into our main production machine, and discovered it to be DOA. I need this machine back up by this Friday (which is two days away). It's a long story so I won't boar you with the details. When I first called, all agents were busy and I should expect a call back. In about 30 minutes I received that call and it was Hailey on the other end. I explained my predicament and somehow she put me at ease, right away. I don't know if it was her voice, her obvious concern, or what but I just knew I had someone who wasn't going to leave me hanging. She took care of me, got a new board on the way, and got me setup to send the bad board back. I should have the new board tomorrow!

Hailey, if you ever read these just know that you really did save the day. You have no idea how important this computer is and the work that needs to be done, on it. Your smile (yes, I could hear you smiling), your laugh, your way needs to be bottled and sold in the stores. You're absolutely amazing and if you ever need a job, you look me up. I mean it."

"Newegg's Customer Service (Azlynn A Villalba especially) came through for me. I had purchased all the parts for my new Threadripper 2 build and the first parts arrived today. I am very much on a time crunch with getting this new server built and replacing my old system for work. The FedEx delivery person decided to try and use my $1,200 package as a basketball. Luckily I have cameras covering the driveway where FedEx left the package. Azlynn A Villalba went above and beyond to ensure I am able to get my build completed on schedule."

"Excellent GREAT JOB GUYS KEEP IT GOOING "

"Lindsey was great! She was very attentive and personally took care of my problem regarding my rebate."

"Outstanding knowledge of computer components and great customer service ! Great to see that a company like NEW EGG exists in order to help and guide individuals like me in the creation/modification/repair of computer and computer parts. I was assisted by Michael who did an outstanding job of communicating and explaining with specifics, the right type of components, as well as measurements and functions for building a new computer system. Spoke clearly and understandably when outlining each of the various components that would fit my needs and goals with regard to building that great rig. I will continue to due business with NEW EGG as a loyal committed customer. Thank you. George Z. "

"I had the pleasure of experiencing an order today with Hailey.T.Rochin, My Newegg customer service rep! She was not only extremely knowledgeable on product information but very helpful, pleasant, and exceptionally courteous. Look forward to placing another order soon, asking for her specifically! Job well done "