"Very competitive prices. Fast shipping. Unparalleled customer service. They have helped with any issue far beyond expectations and really take the time to assure the problem is resolved. I'm so impressed. It's hard to to buy all parts from newegg."
"I purchase computer stuff from Newegg and have for years. I always try to buy an item that ships from Newegg. There have been times that I had slow delivery when it was from a vendor that sells on Neweg so I tend to avoid them for the most part but don't fully shut them out. I do like to support small business when I feel comfortable about it. I'm sure most everyone has been ripped off from Ebay sellers at one time or another. So buy items that are shipped from Newegg and you will be a happy shopper."
"alaways good with the products delivered"
"I used to buy from Newegg all the time but recently have found that Newegg is no longer competitive. "
"I need a small desktop computer for my son to do his homework on. This was perfect. "
"My wife is loosing her vision and we thus needed larger screens. Purchased two 2019 macs, 27", with one running great using bootcamp. The other hiccuped and restarted many times, but is now feeling at home.
Timely delivery and product exceeded the description!
many thanks!!"
"good process, quick shipping times!"
"Absolutely no complaints.. perfect experience from start to delivery "
"My experience was great got resolved as efficiently as possible with great customer service"
"Just not as good of prices anymore and too many crap sellers allowed now. Thats how Amazon and all of you types are going to get a bad wrap in the end if you keep letting crappy sellers stay on there. They dont offer good shipping or enough options and the ones overseas should not even be allowed to sell on this site in my opinion."
"I purchased a gift card from these folks recently. There were some issues with its delivery due to the recipient having strong spam filters enabled. Support was stellar and helped us work through the problem!
I’d definitely buy again!"
"Had to contact support to discuss RMA options. Since I'm juggling a couple different sellers, I just needed info from NewEgg. Prices are good and so far service has been good too."
"I called asking about my prebuilt pc, compatibility, and endless other questions..
Joshua, helped me with that and far more..
This man actually deserves a raise and don’t mean that slightly.. I don’t ever leave reviews for companies or purchases but this one deserved it!
Two separate calls totaling over an hour, got so much information and useful tips as i’m just dipping my toes into the PC world
Went out of his way without even asking me, made a wish list of all the recommended monitors for my setup, and research of my prebuilt to truly see what I was working with!
First purchase through NEWEGG was this prebuilt, and definitely won’t be my last
Yall got a customer for life just based off the amazing service provided!
"
"ALMOST EVERYTHING I ORDERED WAS "OUT OF STOCK" AFTER HITTING MY CREDIT CARD WHICH MADE IT HARD TO KEEP UP WITH CHARGES AND CREDITS. WON'T BE MAKING ANY FUTURE PURCHASES."
“We're truly sorry to hear about your overall experience with us in regards to your most recent orders, as the items that you ordered were confirmed out of stock. We strive to provide accurate inventory information, and it's disappointing to hear that we fell short in your case. If you have any concerns or questions, please don't hesitate to reach out to our customer service team for support.”
"I was told I would receive help with my warranty but have heard nothing for a very long time. This whole process has been like pulling teeth. When will I be contacted about my warranty??"
“We're very sorry to hear about the delays you've experienced with contacting the seller DemProductSales regarding your warranty information. Our Marketplace Team is already looking into your order, and you should've already received an email reply from them for directions in reaching out to Motorola's Support Team for direct warranty services.”
"I ordered a whole cpu worth of parts. Cpu didn't show up. Newegg assumed I was trying to pull a fast one. Had to prove to them I didn't receive it. Done with newegg."
“We're truly sorry to hear about the trouble with your order. It's definitely frustrating when items don't arrive as expected, and we apologize for any inconvenience this has caused. According to our records, your order was placed on December 29, 2023, and the issue of the missing CPU was not reported until 2.5-3 weeks later. Our Claims Team honored a replacement, and it was delivered to you on January 25, 2024. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out. Thank you for bringing this to our attention.”
A rep from Newegg.com (USA), NeweggCommunity, has responded:
“We sincerely apologize to hear about your overall experience with us & our website, as we strive to provide a platform that offers competitive pricing and reliable sellers. We already have a team that's designed to ensure that your order within the seller's return period is under our Marketplace Purchase Protection Program (link below).
https://www.newegg.com/promotions/marketplace/23-1740/index.html
We appreciate your feedback and will take it into consideration as we continue to improve our Marketplace. Thank you for sharing your concerns with us.”