"Had an issue where I couldnt get my refund back on 2 cancelled items. Spent 16 days using the Live Chat option with no success. 10 min on the phone with Jacqueline A and it was solved and everything was fixed. I'll make sure to call and request her again next time I have an issue. "

"Ramiro help Me with My big purchase
Made Me feel in good hands and made sure My building was compatible and very confident. "

"Thank you for the amazing support when a product failed. They were on top of the situation and remedied it immediately. They truly have outstanding customer service.

The team was compassionate and caring. They assisted in finding a new product an creating an amazing experience. I will always show with NewEgg, can't say enough about the good customer service."

"Had a an issue with an order that lead to cancellation. Alex helped me to the best of his ability, and did everything in his power to make sure everything was taken care of as fast as possible. The cancellation is unfortunate, but I couldn't have asked for better customer service to help with my issue!"

"After years of being a console gamer I decided it was time to get a capable pre built PC and found the best price to performance from new egg so it was an easy choice. I did have some issues with the shipping side of things but purely blame that on UPS, the new egg team has been easy to contact and get good support from in a timely manor."

"I've been using Newegg for almost 15 years. Recently I purchased a computer case that never reached me. Vince D helped me update my order, cancel the old one, and a new shipment is on its way. Really easy transaction. Thank you!"

"Danya M. was able to give me a price adjustment after a GPU I bought went on sale, shortly after buying it. Customer service was clear and punctual. I will be shopping with Newegg in the future because of the great customer service I recieved. Thank you Danya!"

"The represent that helped me here, her name was Jaqueline. She was amazing in helping my identify, locate my order for my PC on NewEgg. This was one of the quickest customer service interactions I’ve had, and one of my best as well. I highly recommend buying off of NewEgg more often."

"Vince was super professional and helpful with an order I accidentally made under an account with an email I could no longer access. Thanks, Vince. "

"Josh and Danny did a great job helping me with a few of the items I purchased for my new PC build. Josh explained how the incompatible ECC error correction memory I accidentally purchased was for server applications that require reliability and motherboards with the same compliance. They usually have perforations and an extra chip-set found at the center of the module sticks. Gaming memory is usually listed as un-buffered. Danny helped with recommendations regarding CPU cooling. He also explained that the ARGB fans I picked out don't necessarily require embedded motherboard control, and that they are usually controlled via separate module and software."

"When I contacted Newegg customer service Joshua Thompson, helped me out tremendously. He's very knowledgeable in every question I asked. He had the answers for me very fast and emailed me comparisons to look at. I really appreciated everything he has done for me!! The prices are very good as well! I'm really impressed with the site but most of all I'm really impressed by Joshua Thompson!!
Pat"

"I had a chat with Billy this evening at Newegg. He was very professional and answered all of my questions to my satisfaction. I would highly recommend Billy to handle my customer service needs to family and friends as well as other electronics associates."

"Josh T. did a great job answering all my questions and was very kind. He solved my problems in a timely manner and help me understand how everything worked. He is definitely an asset to the company for sure."

"The customer service was amazing I had a problem with a return, I won’t go into detail but they came up with an idea I hadn’t even thought of to solve my solution once you get past the chatbot the people on the other end are great 10/10 would recommend "

"I ordered a prebuilt pc for my partner back in march as it was on sale, the PC arrived perfectly intact and no issues, however after ordering myself one. the AIO cooler in very bad shape but, was approved to be sold for some silly reason. Newegg's CSR Ashley V. was very helpful checking information and getting the defective PC sent back and replacement to be shipped out as available upon return of the defective product. the merchant themselves mostly ignored my request for assistance. I've been a Newegg customer for over 10 years and they continue to have great customer support. I couldn't thank them enough with the help."