"I purchased a computer from newegg, and had a minor question after it arrived. It took 2 minutes to speak to a live agent located in my country. Not only did they answer my question, but I asked for suggestions/guidance, which they happily gave in regards to a future purchase. They answered my questions, spent the right amount of time giving feedback and suggestions (not short or too long), and proved newegg def deserves my business. Thanks again! "

"After a few days after my order was placed, I've discovered that I need to change my delivery a bit. I contacted Newegg customer service via chat and Billy C., managed to deal with all my requests with ease! "

"Easiest experience I’ve probably ever had with any customer service representative in my life. Took care of my issues without the headache.
Josh T=great employee. Keep somebody like him and take care of him as an employee. Good workers are hard to come by these days. Thanks Josh "

"I shopped at Newegg for years, but now I look elsewhere. This place doesn't even have a phone number where you can talk to a live person if you have a problem with your order. For example - if you pay extra for 2-day shipping you may or may not get your item shipped in less than a week, let alone arrive in 2-days. And who can you call to find out what's going on? No one. Only purchase from Newegg if: 1) you don't care if the order arrives on time or not 2) you never have to speak with a person or place on doing a return. If you're a gambler and like high-stakes shopping, Newegg is for you!"

"I ordered a motherboard at the early days of February and ended up not receiving it until march I thought it would have a normal shipping time because it didn’t say who the seller was or where it would ship from if you’re going to put resellers on your website make sure they work on reasonable time expectations"

"Spoke to a representative by the name of Chonriee J. She was very professional and diligent in resolving my issue. These are the kind of employees that make any company great! Salute to you all at Newegg! That is why I have been in business with your company for about 20 years. Keep up the good work!"

"Newegg is a model for all other businesses to follow. They have a huge selection of products, great prices, and absolutely the best customer service if you have a problem. Not to mention their super fast shipping. I use them for all of my computer needs and highly recommend them to anyone shopping for their products. I can't express how satisfied I am with their company. Unlike other customers complaining about Newegg not having a phone number or being able to talk to a live person, I was able to obtain their phone from the website and talk to customer service."

"Again we have a bad shipping issue where Newegg sent via US Mail to our site address that does NOT have a US Mailbox so Post Office will not deliver. I have contacted several people via phone and email on multiple occasions to clarify to use FEDEX/UPS or any other carrier to our site address but NOT US MAIL. If it must be sent via US Mail to send to our PO BOX instead but thus far to no avail...."

"Romero, the Newegg customer service agent, was outstanding in handling the exchange process for a new computer that I had just purchased. There was a small problem with the device, and Romero assured me that Newegg stood by its no questions asked return policy. Newgg promptly sent a return label, and will ship out the same model as a replacement.

I must say that Romero, during the whole process, was polite, professional, helpful, and patient as I asked many, many questions, as he took the time to answer every one of them, and I was completely satisfied with all of his answers.

Romero, thank you from a new and dedicated Newegg customer."

"Vince D. Really took care of me and addressed my issue pretty darn quick. He responded quickly and was extremely professional. The survey didnt pop up so (probably due to my network firewall) so I called customer support and Ramiro C. got me over here like a boss. 2 great guys in a row isn't exactly a coincidence. Give them some raises!"

"Computer broke within two weeks. Seller didnt do anything to help. Thankfully Newegg stepped up and made it right.
"

"I had a few issues with being able to turn the LEDs off for the fans, but Josh T was really helpful and walked me through troubleshooting while making sure I understood what I was doing instead of just unplugging things and plugging them back in. He was also cool to talk with while I was in the process of troubleshooting and following wires around the PC, seemed like he knew what I was talking about and had a genuine interest in the field. Hope I get Josh again if I have to call customer for something else"

"Far too many third party sellers and almost all are low reputation, low quality, and why would I possibly want my order to ship from multiple different places? If I wanted to put in a scattered, inefficient order from a dozen companies I've never heard of, I'd go to Amazon."

"There are many resellers that are either scamming low grade Chinese crap that shouldn’t be sold in America or shipping direct from China, that it takes forever to get, this model ****. I don’t want to buy from Ali or and other overseas competitors. Also now I have to filter thru all the 3rd party crap to find something you are selling directly so I have a return policy that works. Looks like greed took over and China took over Meh Egg. I may buy things from time to time but I’ll mostly be finding a source that ships from America. Amazon is also this kind of schwag store selling grey market trash for too much. Have some integrity. "

"Good prices, fast shipping, and absolutely lovely customer support. I'd leave 6 stars if I could. "