"Josh expertly guided me to the correct purchase, promote him quick so he can help make more Joshes."

"Josh T helped me resolve my issues, thank you again for the help!"

"I had a good experience even though I was facing a frustrating situation. Vince was patient, helpful, and kind. You are a very fortunate company if you have a customer service representative like him working for you!"

"Ordered two Acer monitors. One worked out of box. The other was defective. Called and was quickly taken care of by the representative. "

"Some of the best customer service I've received lately, on par with Chewy, who I hold as the gold standard. He was patient, thorough and really wanted to ensure I bought the right product for my computer needs. "

"The agent, although it was through text, was courteous and quickly understood why I was contacting NewEgg.
The agent also had a sense of humor using a play on NewEgg by responding with Eggcellent to my providing a little
more information and I also used this in a response back to them confirming the receipt of my new shipping label."

"Polite and friendly experience.
Helped me to get my return done without having to jump through any hoops. "

"I had an ankle injury and family events that got in the way of me being able to do a return, customer service has helped me on 3 different calls to get through difficult life situations to get my return active again. Thank you for the kindness, compassion and understanding when life gets in the way! "

"vince and dayna were the best to help me with my packages that were missing "

"Had an accident while building my first ever PC. Was very generous and helpful in getting me a replacement part."

"Bought a new processor and noticed the price had been reduced, I filled out the form for a pricing adjustment and Yolanda C. took care of me. Why buy anywhere else!"

"So i wanted and price match for my Ryzen 7 7800X3D, and i contacted them and it was a piece of cake after that!"

"Okay, I gotta admit the customer support is top tier!
They were very understanding with my inquiry and helped me on the spot!
Not the mention very competitive prices, price matching, and fast shipping what else can anyone ask?"

"I recently bought a bunch of components for a new build and initially had issues with the Memory not seeming to work with the build, Newegg immediately accepted a refund demand and sent me the labels for return. After updating the Bios of my MOBO, the memory was finally working fine and decided to keep it. The website would not permit a cancellation so called customer service and Jacqueline A. answered, listened attentively to my problem, and fixed it with no issues. Earlier today, had issues with a fan on the video card and again, Newegg accepted a refund demand and the labels sent immediately. The service is just superb and leaves me to believe that choosing Newegg for most of my build to have been the right one. They are absolutely superb with the services and would highly recommend choosing them for your builds ! I did business with Newegg Canada which appears to be a direct extension of the USA site as it was the USA that answered my call ! Whether CANADA or USA, this online seller is impeccable at all levels !"

"Ran into an issue with a hardware component for my pc. I'd been working on the issues for weeks before finally defaulting to rmaing new hardware. Although I was slightly out of the 30 day return policy they still honored my rma which helped so much. Joshua T. (Thompson I think) took care of everything I needed and went above and beyond to take care of me as a customer. Can't be happier with the outcome of the service call."