"Very easy return process. I have had to return a few items before and they have always come through!"

"I have ordered form Newegg many times and they are prompt and amazing with shipping. I recently had my first issue with a product I bought from them, their customer service was amazing and prompt, and even gave me next day shipping for free on the replacement. Shop here. Special thanks to Ryan who was a big help and very friendly. "

"I was placing an order and wanted to use an old gift card that I had through newegg. I didn't know where to find it, so I called newegg customer service, and Elena the CSR was able to find out that the gift card had expired. She was very friendly and helpful and was able to go ahead and give me the full amount of the gift card on my order anyway. Thank you so much for your excellent service!"

"I had my son order a laptop without really looking at the features myself. I needed to contact the live chat to ask how to go about returning the item. I spoke to Amber M. She was very professional and very helpful. She answered all of my questions and was able to help me return the laptop. She is very good at her job."

"called in to Newegg Customer Service for some post purchase support, and spoke to Erika. She did an amazing job in helping to sort out my issues, and it honestly felt like she cared about my problems and really wanted to solve them, which is almost odd for someone working at a big company to do! Thank You SOO much for some truly OUTSTANDING Customer Service! Im a Newegg Customer for life!"

"The web site is great and the customer service in the call center is awesome! They helped me figure out what happened to my order and made arrangements for a replacement to be expedited."

"The Newegg customer service was absolutely amazing, helped me out when i made a dumb mistake and used a 1 time code when I wanted to end up getting 2 of the items. They let me use it again. I cant be happy enough"

"We need more people that want to help you like the man I met today on the phone. He went over and beyond my expectations and made sure that I was taken care of and that all my worries are ladies to rest. If we had people like Eli in our everyday lives we would all live happier and positive lives."

"Had an issue with a coupon today and while it did take some time for a resolution, Dee D. Benavidez did a great job and provided the resolution I was looking for. "

"Very professional and determined to correct/solve my problem even though it was I whom created the problem to begin with! Looking forward to Receiving my laptop."

"Worked with Keith from Customer Service as I did not have my physical newegg account. We conference in Symphony and Keith was very helpful and patient in helping me get the issues resolved. The dedication and delivery of resolving the issue at hand was one of the easiest and smoothest resolution I as a customer could ask for. No run by Keith around to reference me to another department whatsoever. I highly recommend all customer service rep to learn from Keith on resolving customers issue. "

"My Customer Service Representative was wonderful to talk to, he helped me find the information I was looking for (even with it being almost half a decade old), and offered very pleasant conversation while he searched for what I needed! "

"Keith.A.H was able to assist in cancelling my order the night before for a 4TB WD black. Newegg sent out a new promo early morning for 6TB WD black and I wanted to get that instead, but then it expires in 24hrs which is before I get my credit back. Since my previous order has not shipped, Keith was able to cancel the order, worked his magic to document and honor the 6TB promo once I call back in few days after I have funds in my account. Thank you for going above and beyond. I appreciate for the painless process and that is why I order all of my electronic needs at Newegg.

Follow up.... Alexander helped me on my follow up order and made it very easy for me to place the order minus the $20 off from the previous promo that they honored.. Thank you NewEgg! "

"Needed to return an item because it was not compatible with my new motherboard. The expansion card manufacturer recommended a different card. I am returning the card that is not compatible and will buy, from newegg the recommended card. I will get a credit for the old card and will apply that to the replacement card. The service rap. was excellent!!!!!!!"

"Newegg Premier Customer Service Representative Irma I. Arellanes, is an asset to the Newegg Company, and a credit to the Customer Service Team! She listened to me quietly, then she answered all of my questions and addressed all of my concerns. She is the Consummate Professional; patient, polite, respectful, personable and efficient. It's refreshing and reassuring to know that there are those rare few that actually enjoy helping others, being the best they can be, and going the extra mile for you. Irma should be commended for her efforts; she has restored my faith in the Customer Service Industry. Keep up the great work Newegg! You have in me, another very satisfied, and loyal customer.
L. Sein
Staten Island, NY"