"Newegg customer service has been responsive and understanding whenever I have needed their help. I'm always glad to send business their way! I've been building computers with them or forcing brick-and-mortar stores to compete with them for years now. They are the gold standard!"

"Elena S. provided excellent customer service, processing an exchange on a defective product - much appreciated"

"I have been looking for a specific cable (36-pin at one end, standard USB at the other, to connect a standard sized PC hard drive to a laptop) for at least two months. I finally checked Newegg at my brother's suggestion. I had called last night, but the young woman I spoke to didn't seem to understand either standard PC hard drive or 36-pin. She referred me to the Products Dept today.

When I called back today, I never got as far as Products. Happily, I got Keith in Customer Service. He found what I needed in about 90 seconds!

Please give my thanks to Keith, and I hope all your c/s agents are as good as he is, since I'll definitely be shopping with NewEgg!"

"Tawnie made sure to listen to my concerns and make sure the problem was resolved and explained fully. She did a wonderful job, was very polite and personable. 10/10 "

"Newegg has been wonderful to me since I joined in 2009. There's not really much I can complain about. I guess the ONLY thing to be leery of is the third party sellers on their site. They do not have the same dedication to service that Newegg does.. So when shopping on Newegg, ALWAYS check for "Shipped and sold by Newegg" before looking at anything else :)"

"New Egg used to be a great website. I have ordered electronics through them for years. However, they no longer hold their sellers to ANY standards. Now that they've become a Marketplace there is no buyer protection. I ordered a camera last week because I had always trusted New Egg standards .Unfortunately, it has been the biggest nightmare transaction I've ever experienced. NEW EGG IS ALLOWING SELLERS ON THEIR SITE WHO HAVE A 37% POSITIVE RATE UNDER "PRODUCT ACCURACY." This means only 37% of their buyers are receiving what they advertised. HOW IS THIS ALLOWED? Any good marketplace would shut that down fast! Competitor marketplace sites do not allow this nonsense. I've contaced New Egg who will not help me because they say they are not responsible for what sellers in the marketplace do. I may as well have met someone in a dark alley and given them $1500! I would have had the same buyer protection!"

"I'm a long time Newegg customer over several decades and I have never been disappointed in the products, price and service."

"Was very cordial and prompt. The best customer experience online ever experienced"

"After getting a good deal on a gaming system for my son, it went on sale with an additional coupon 3 days later. I spent 5 minutes on the customer service chat with Nikki L., and had a $130 gift card for newegg. Time well spent!"

"Sara.R.Peralta is an outstanding CSR! She helped fix a delivery issue and made sure I get my stuff in a timely manner. I have been a Newegg customer forever and they are the best ( tried others ) hands down. If you use them, you will see the value here as well."

"I cannot adequately express how satisfied I am with Newegg's iMessage service. I spoke with Arman A, (who you should always ask for by the way), about the upcoming 2nd gen Ryzen launch. After over an hour and a half of back and forth, I was left with a cart full of new components and confidence that everything will be compatible. Everything from radiators, fans, PSUs, cases and even the material used in GPU blocks. Arman is THE person to speak to at Newegg, bar none. "

"I was very unhappy when I called customer support but Keith Haro made me smile. He was very considerate and fast for this matter.
I decided not to buy anything from Newegg.com but Keith made me stay as a customer again.
Thank you so much for your support Keith.....
from Happy customer "

" Sylvia L. MA was very cool. Helped resolve a complex issue for me. People at Newegg like Sylvia is why I do all my electronic shopping with the EGG. Sylvia L. is efficient and a pleasure to, "Talk," With."

"Eudora did a fantastic job when I inadvertently ordered my new graphics card twice. It took only minutes for my error to be corrected and I was on my way!
Thank you Eudora and NewEgg!!

Matt"

"I was just helped by the best customer service representative ever! Her name was Mercy, she was incredibly helpful, knowledgeable and had a great sense of humor. I can’t type enough good things about her! Best experience ever! "