"I recently purchased four 34" LG monitors for work. Within a month, one of them began popping and blowing out white smoke. We purchased the monitor with LG's Advanced SWAP in case of failure in the first 3 years. After fighting with LG for over a month to get the monitor replaced in advance, they continually told us they couldn't honor the advanced swap because they didn't have any refurb units in stock. They insisted we ship the monitor back to the repair center, and wait for an evaluation on repair or replace status.

I finally contacted newegg support, and explained the situation -- Irma was an incredible advocate, and completely understood our position. Within 24 hours I received an email from LG support offering to ship me a new monitor which retailed for double the price, if I was willing to accept a different model. Thanks, Irma! You rock, and newegg rocks!!"

"Ernie made me feel so comfortable. He was wise and knew his job well. Thanks!"

"the customer service rep Elijah.T.Contreras was great to deal with in resolving a problem of my own doing.. as was the last CS rep who actually helped me a great deal in selecting the parts for my build just a few months ago.. when customer service is usually a pain.. these guys shine in making the interaction something you come away smiling from.. instead of gritting your teeth... keep up the good work guys.. its why i will always go to newegg first in all my comp needs.. :)"

"so i bought an asus moniter and there was a rebate i qualified for . The rebate process is in itself a very cumbersome process and i beg newegg to streamline the process a bit more. The rebate requires a copy of invoice which you can only get after contacting customer service and the upc barcode label is not a separate piece of paper but rather a sticker on the cardboard for your products. So in order to qualify for the rebate you have to manually cut out a piece of cardboard and then contact customer service for invoice copy and then finally fill out a rebate form which you can't even submit online . I understand that less peope will use the rebate if you make them jump through different hoops. But this is downright wrong and frustrating. No one in there right mind will ever buy from newegg if you continue such archaic practices. Please don't ignore this as a hate review but like a constructive criticism. "

"Newegg really has an awesome customer support system. If you have issues they will do all they can to remedy issues you may have. I recently had an issue with an order and was contacted by Louis R. from the customer support team and he made me feel like Newegg really cares about my issues. I definitely will be doing business with Newegg again."

"As I write this review I am in the process of my third phone call regarding an order I had to return. So far, I have had a reasonably fair response from Customer Service and that is the reason for the 3 star review.

In the past, I have NEVER had a problem with newegg. This is my first time returning an item which came from a separate company. So the final review will follow once this issue is resolved."

"Ive been a customer of Newegg since 2005. I bought a vid card that was DOA they sent me a return label for overnight shipping and will send me a new one with overnight shipping. Cant ask for anything more than that from a seller."

"i had a problem and needed help and Chad was very helpful and i can now afford the processor i need"

"Jane C. A great job for me and she knows what she is doing on her job. Thanks"

"I accidently ordered duplicate items and they immidiately helped me and got everything running smooth"

"Jane C was great to help."

"I had a family emergency and did not get time to get my $1300 return sent out in time. My order went passed it's allowed return time line of 30 days so I spoke with Apple H via online chat support. Apple H was curious and so helpful and was able to get a new RMA set up for me even though I was passed the 30 day return policy. I truly had a great experience and Apple H I hope your eggcellent customer service is paid back to you!"

"Ordered a prebuilt computer from Newegg, but upon arrival, different parts were in place instead of what was indicated on the purchase order. Harry C has been incredibly helpful in getting a full refund/correct part that was originally ordered. "

"Like the title says, Newegg is always my first store choice when I'm looking to buy new hardware. There're always deals and sales for the best tech and customer service is top notch. Overall, Eggcellent service. "

"Thank you Keith!, you literally went above and beyond when I was having issues with Fedex! You truly have made me feel that shopping at Newegg is one of the best decisions I have ever made in the world and you have truly have made me feel that I was being being taken care of and not just some random customer shopping at Newegg!"