"I had order two wireless scanners for my company as replacements for a couple of older models which were not functioning properly. Both new scanners failed within a day of each other. I called the newegg returns dept. and was informed I needed to use the scanner companies returns dept. to send both scanners back. After two weeks without any progress I called new egg back and explained my situation to Cassandra, in the customers service for product returns. She walked me through multiple steps and help process e-mails to both companies to get the process started for the return of these products. "

"its was great and quick problem solved Val help me "

"Serena and the shipping team did a great job at helping me resolve a FedEx related issue. Thank you."

"I purchased some equipment between 2 and 4 years ago and I've learned that saving a few dollars ends up costing you more in the long run. Since then I've gotten letters from the Department of Revenue Services, empty promises from Newegg and 0 response from anyone in Newegg's company whenever I do contact them. Each time I get a "we'll be in touch and you can reply to this email" but I get no reply after that. So after they sent incorrect information to the DRS I now have to try to prove myself innocent and I have to be the one to show that Newegg provided incorrect information. After jumping through every single hoop for both Newegg and the CT DRs it still doesn't make a difference. So unless you want to run the risk of being sent to a collection agency for something you don't owe due to incorrect information being sent out and then receive no update from Newegg, I would strongly advise you to never do business with Newegg. Amazon might be a couple dollars more, but in my experience, I've never had to potentially go to court over purchases made years ago with them."

"Newegg was very good about handling my shipping problem. At first they said they would give me a $10 gift card for my shipping troubles, but when I called back they upped it to $20 and refunded my shipping. Basically, fedex dropped the ball and sent a package that was suppose to go from New Jersey to New York (one state away) all the way out west to Utah. When I finally got a hold of fedex they did not send it express back. I paid extra for 3 day shipping for fedex ground and got the package in 2 weeks. The newegg representative was very supportive and understood how fedex dropped the ball. They stand by their customers in tough times and rthey definitely made up for the inconvenience. "

"I have bought from Newegg for years and the reason I keep doing so is that they always take care of you. I received an AOC monitor that only ran for a few minutes, you could turn it back on but it would go back off in just a few minutes, so the customer was leery of the brand and I needed a refund. Darrel.F.Hernandez not only issued the RMA for a refund but also provided a return label so the experience was painless, he did so quickly and pleasantly, no hassles involved. It is this type of service that keeps me coming back.


"

"I had been looking for a larger UHD monitor to make better use of my 1080 graphics card. I found a very nice LG that was larger than what I was actually looking for but at a lower price point. Twist my arm!
I went to the website and ordered up the LG and paid with my credit card. I chose to have the box delivered to to a FedEx location nearby to remove any chance of a "porch pirate" raid. It would be fine as long as my Visa uses that address as my billing address. I tried a couple different attempts to circumvent this unrealistic requirement to no avail. I changed it to my home address thinking I was done.
Not done. I get a confirmation that my card was declined so I called customer service who got that fixed.
Get another confirmation that my product will be shipped to a FedEx location that is conveniently located at my home address!
Get the confirmation that it was delivered to Walgreens also at my home address! Drive to my home/FedEx/Walgreens and no monitor. Go online and eventually located it at a FedEx near my business

Great monitor at a great price. Hire Amazon to debug your E-commerce system.
"

"Spoke with a rep by the name of Nathan in regards to doa items, he went above and beyond in helping me out. It was a pleasure to be able to speak with someone stateside, who you can tell takes pride in their work."

"Had a complex issue involving a new credit account. Bert did everything he could in the attempt to resolve the problem; including making phone calls and contacting managers, remaining professional and friendly throughout. Bert, keep up the awesome service! "

"Nathan went above and beyond to solve my problems. He could have just transferred me to another department but instead he contacted the department and provided answers to all my questions (and I had a lot!). Newegg continues to have a great reputation for customer service. Thanks for all your help."

"I called in and was searching for a refurbished computer in a set price range with loads of expectations. Renee was excellent at finding my a product a an even better price than expected even with better specifics. I have used this company for years and I would never shop anywhere else for my computer or electronic needs. I will always go back to Renee at newegg."

"Had a fedex driver list that he delivered my item at the front door of our house. A little back ground here:
1) we have dogs. 2) My step father and I we both working outside. 3) we live on 10 acres, 22 miles outside of town
in the boonies! "so yeah no one stole our package!". Called fedex which apparently they didn't care and wanted to
all get home. So i doubt they got a hold of the driver. And they definitely didnt give me a status update before they
all went home. I also find it hard to believe they cannot get in contact with a driver that is out on deliveries.
Needless to say Newegg made it right! that's why I order from them and will continue to do so!"

"I have just got off the phone with Michelle a newegg customer service representative and she was amazing she worked fast to get results and when she thought she found the best solution she was still looking for an even better one witch she found! That's what you get from newegg once they start helping you they don't stop in till they find the best results."

"Had an issue with a 3rd party market seller and Dee from Newegg was able to fix the problem in a friendly and efficient manner. Great customer service! Thank you!"

"I had a small problem with the unit I purchased. Becky Lopez did a fantastic job helping me resolve my problem. She was courteous, knowledgeable, and efficient in resolving my problem. I will definitely be shopping at Newegg again. "