"I purchased a Ring door bell from NewEgg.com that had internal operator system failures. It also showed up with an instruction manual in French and no English! When I contacted newegg.com via chat after waiting almost 2 hours for a person, they said they could not find any evidence that I purchased from them. I found the order number and date of order then waited another 1.5 hours to get a chat going again. This time they said they found me and my order. Their next trick was to say that I needed the exact box that the manufacturer used for the product and the same shipping box as well. It was almost 3 weeks after I started using the product, so boxes were long gone. I told them that my neighbor had 2 boxes from the same exact kind of door bell and that I would be happy to ship it back in one of those but they said that won't work. Needless to say, the only thing I could do is dispute the charge on my credit card. "

"I've been shopping on Newegg.com for over ten years, purchasing well over thousands of dollars worth of mainly computer and electronic products; for the last two years I haven't shopped with them at all, as Amazon seemed to serve my needs.

A week ago I logged into my Newegg account successfully, updated my e-mail address, billing, and shipping address, as those details changed since the last time I shopped with them. I placed an order for a couple of computer products, within hours I received an e-mail stating my order was cancelled, then a couple of hours after that, another e-mail stating my entire account is suspended!

I decided to chat with their online support staff to find out why, the reason the order was cancelled is due to me forgetting to update my billing phone number on the order. I offered to correct the phone number and re-order, but was told my account is suspended, and a request has to go in to have it unblocked. I decided to wait a few days for my account to be unblocked, I was told I'd receive an e-mail.

Five days later, my account is *still* suspended. I chatted with online support staff again, they told me due to "security procedures you need to create a new account, with a different e-mail address"! Seriously?! I can understand fraud saw an incorrect billing phone number and cancelled the order, but to suspend my account, and they're unwilling to unblock my account to let me re-order is totally ridiculous.

It's the fact I've been a customer with Newegg for so long and after I try to give them more business, my order is understandably cancelled, they also suspend my account without reason nor willingness to help, palming me off with non-specific reasons why, and telling me to go and create another account with another e-mail address, it's outrageous.

I will not be creating another account on Newegg with a new e-mail address (I don't have one anyway!), there are other vendors on the internet selling computer parts and electronics who offer better customer service."

"Worked with Leslie B to get an address corrected on an order. She was great! Very friendly, professional and quick to get my issue resolved! Kudos to her for doing a great job!"

"Had a complication with an order and Al K. was very patient and quickly worked to resolve my dilemma. I have been a long time customer of Newegg and appreciate the prompt services!!"

"Built my computer and everything booted except for the RAM. Requested a replacement , but didn't get a shipping label. Called Newegg and got transferred to KEITH and he was absolutely amazing! He sent over the label to me promptly and was also able to check to see if we can hopefully get the replacement expedited.

Also helped with some price matching!
Greatly appreciated. Thanks so much Keith!
"

"I've been shopping NewEgg for years, but I usually shop around anyway. The result: NewEgg is really hard to beat on prices, tech support, and customer support. They also seem to have all of the tech products I look for. Sure saves a lot of time looking, especially when I want to know if a particular item is compatible with my system. So I rate NewEgg – AWESOME."

"I was a new customer and sale had just expired and customer support person Cooper gave me extremely fine customer support. He gave me the sale price and walked me through account set up, email settings. company policy, and shipping choices. He went out of his way for a new customer and it showed me a lot about him and the company."

"I've been shopping at Newegg for over 20 years. Every time I call I receive a courteous, knowledgeable and professional customer service representative. Not ONCE have I had a negative experience. I've had to RMA before as have the majority of us from time to time and every few times I've had to my process was handled with the same courteous, knowledgeable and professional manner as Newegg's service people. No matter how hard I search seeking the best deals on what I may be looking for the best deals always bring me home come to Newegg. Prices are competitive and better than anywhere you'll find and the service, along with the service representatives are second to none! Thank you Newegg, thank you Murriel.M.Murrieta for your awesome attention to detail, patience, professionalism and making my experience at Newegg a pleasant one :)

Joe Perrin
Benicia, Ca."

"I recently purchased a number of ASRock A320m Pro4 motherboards and under a few different NewEgg order numbers. Unfortunately these motherboards, no fault of NewEgg, are failing so I've had to RMA a number of them back. Because I ordered them under a few different order numbers I have no easy way of determining with board serial number falls under which order number (the serial number has to match the order for the RMA to go through). Every time I just pop in to a NewEgg customer service chat session and give the rep the possible order numbers and serial number (or numbers) of the board(s) that I need to RMA. They not only find the correct order number but also take the time to create the RMA for me. Today I worked with NewEgg CSR Al K. Al took the time to find the order number and create the RMA for another failed board. Again, the failed boards are no fault of NewEgg yet they continue to provide superb customer service by allowing these boards to be returned for credit (by the way, I'm replacing them with MSI boards- which all have worked perfectly so far). "

"it all went well; no hassle.."

"Every time I have had a query I have been answered with clear and precise information on the cooler master 212 evo "

"Helped me with an RMA of an RMA that was also defective. Thank you. "

"I have been buying from Newegg.com for 'over' 14yrs, and in all honesty, their customer service cannot be beat! If anything, and I do mean anything is wrong with your order, you best believe that they will make it right for you. In fact, I recently placed an order, needed help with a return, and a rep named Mack M., helped me to no end make sure the process was 100% to my satisfaction. How can you go wrong buying from Newegg with people like him there helping you out? Don't second guess...just buy and you will see!

PS: If you think that other online company (Am*z*n.com) has cheaper prices? Come try out Newegg. I bet you'll be shocked and amazed at the $$$ you will save here!"

"Elena S helped me in chat today, when my ASUS laptop that was only a few months old got a corrupt-bios error. She told me my warranty was still active, gave me a number and my invoice number quickly. It's a small thing, but being so frustrated here, Elena and NewEgg were fantastic. Thank you guy so much!"

"Here come the story I have a full tower computer case but the power supply is down the case
Issue: the 4 pin cable was short on the replacement power supply and I was unable to find wire length in power supply specification.

I contacted them it took her easily an hour to find out that picky question and she did it great.

I am buying from them for several years now and even on an issue with a broken computer reception in the past they did Great!

this company is great !
you can feel safe with them"