"I spoke with Dee today about a credit card issue and she was AWESOME! She was professional and had a sense of humour. She also put me in touch with the vendor to find more of the Drones I was looking for. Very happy!"

"I was customer with Newegg since 2008 and would never lie to tell Newegg had strong customer respresentative to help every customer to get best things that you wish. Like today Newegg Rep. (Mr. floys) did the best ways to resolve my issue. I must says thank you very much to your understand customer and treated your customer like friends "

"I bought a laptop from Newegg with a TN panel that was non-refundable and Nathan was able to get approval for a full refund Newegg is the best."

"I placed an order online on 4/4/18 in response to a promotion code offered by them in my email. Order was completed without any problem.
Today I saw an email from them that my order has been cancelled. I called the Customer service and rep I spoke to was very reasonable and understood my frustration. He said they had some issue with my payment but don't know what was wrong? As per him, an email was sent to me which I never revived it. I searched through all my email including my spam folder. I asked him to reprocess the order, but he said he cant becaue the price went up for the same item.
I explained to him that If I would have received an email and there was a problem encountered with my payment processing I would have gone online to fix it or call customer service, but I never did. Otherwise why would I place the order in first place? Or call now being upset about my cancelled order?
Anyway, he went twice to get the authorization from his supervisor to match the same price and reprocess the order, but the manager was adamant, that he couldn't match his own price. He even refused to talk to me, that was very rude.
If it would have been Amazon, this would even have happened, for them customer satisfaction is their highest priority. No wonder Newegg being an older company as compare to amazon is not even close to them and they will never be with this customer service.
I am going to block them from my email and will never buy again. I am happy and will stay with AMAZON.



"

"I have been a customer of newegg.com for many years now. Today, the customer service representative helped me with a rebate issue with utmost empathy for the situation. I left very happy and I intend to spread the word about how awesome it is dealing with newegg.com instead of the few brick and mortar companies with substandard customer service...in person."

"Apple H was very helpful in guiding me to reprocess my order when it got declined the first time, I appreciated their patience and expertise on this issue"

"I recently ordered several computer components for my son's birthday which were split between Newegg and Amazon. They were large orders and since my purchases did not fit my "profile" my order was rejected at both. I called Newegg and explained the situation and the customer service rep Kiki was helpful and efficient, reinstating my original order. Amazon has no record of the order and told me to start over. Not helpful. Now we will use Newegg for all parts unless there is a large cost differential. Thank you Newegg/Kiki for your helpfulness. "

"Ive ordered from here years ago and had a great experience with it, this time we ordered a refurbished computer which ended up having a dead graphics card in it. With returning it the people I talked to were very nice and helpful and got everything sorted out in order to return it to get a new computer"

"I bought a refurbished laptop to replace old machine, but switched out for old Solid state hard drive. Everything looked fine but the wifi did not work. When i contacted seller through newegg support to find driver for the specific chip-set. We did a search for the device but it did not turn up, he indicated sometimes they did not ship refurbished packages with all the parts and would grant me a $10 rebate for missing wireless chip so i could replace it with a usb wireless adapter. Waited few weeks for that but it did not come.

I then discovered the two female usb ports had no support inside so when i inserted the male usb all the pins were squished making the usb based wireless adapter useless. by then i was outside the 90 day warranty and was told good luck. Will have to buy all new parts and repair manually but it's not worth the effort.

"

"Bert R resolved my issue quickly and gave me an even better solution than what I was hoping for! Thank you so much Newegg and Bert R for being awesome!"

"Although I had been burned before by newegg, I decided to take a chance on one of their resellers. Of course this was a mistake. The reseller did not deliver the item when promised, when they did deliver it after three weeks it was the wrong item, and I could not get them to issue me a credit. I had been in contact with the reseller and newegg the entire time but couldn't get any response. A couple of weeks later, newegg issued me an RMA with return shipping label which I promptly used. They never issued a credit even when provided with proof of the return delivery, and in fact when my credit card company tried to get me the refund they refused. Beware!"

"Ordered an item and realized later it was the wrong one. I then ordered the correct item expecting to return the other. I then found the return policy on the first unit was replace only. I called customer service and they went ahead and processed the return anyway. No problem! THANKS!"

"Nathan took the time and went above and beyond to ensure I have an amazing experience. It’s truly appreciated, sir!"

"When It became clear that fedex was not going to deliver the package,Meriah found a way to reship it so I could pick it up. She is very well trained and explained the situation and found the resolution. The funniest part of this is that after FEDEX telling me that there was no way they could let me pick the package up at the station under any circumstances... Fedex just called and asked me if I would like to pick the package up at the station. Buy from NEWEGG but don't use Fedex."

"Newegg is such an easy company to deal with. They provide excellent service every time. I've never had a bad experience.

I also wanted to mention miss Elena S. who provided customer service the most recent time. She was a wonderful person to deal with, and I couldn't have asked for any better service. Give her a raise :)

Thank you, Newegg. You're a great company."