"was looking for an Intel Optane SSD 900P (280GB, 2.5in (U.2 Interface), PCIe 3.0 x4, 20nm, 3D XPoint) with the special from Star Citizen and Intel from Newegg.ca could not find the special had an excellent representative by the name of Dan.L.Guerrero helped me from start to finish if more companies had people like Dan there would be a lot less hassles and headaches in ordering online "your a real asset to Newegg.ca Dan ......good luck to you and thanks for all the help!"

"I placed an order for a highly in demand product on the website, 4 graphics cards for $1300. I received an email saying that there is an issue with the payment method. I later received an email confirming my order. Without any further communication my order was cancelled. Graphics cards were listed and sold on website for approximately double the price of what I ordered them at. Customer Service response was you will have to reorder at double the price or wait until prices are lower and items area available. They offered me a $20 gift card. Really, they cancelled my order sold my items for $1000 more then what I was paying and offered me a $20 gift card for my troubles! This is completely unethical, I purchased an item from what I thought was a reputable seller made accommodations based on their confirmations of our deal as soon as their stock changed and they realized they could sell the card for more my order was cancelled for their benefit. Having already had a confirmed order I did not order elsewhere although I had the opportunity. Once they cancelled my order all of the graphics cards were either double the price or out of stock. It is just extremely infuriating to be ripped off like this. I have purchase 100s of thousands worth of online merchandise and have never experienced such unethical business practices and poor customer service. Please be aware of this company!"

"Placed an order which had a promotion on Asus motherboard, they voided my order saying the credit card was not verified. Called the service rep (after waiting 1+ hr on the phone), he said the card was verified and does not know why the order was voided. By that time the, the promotion had already expired so had to pay extra.
Then I placed an order, paid two days shipping and paid for rush processing. They instead shipped with the usual Fedex ground, now I will receive my order after almost a week. They refunded me the shipping cost when I called them again but I did not get my items on time and did not get the promotion.

"

"Helped me cancel an order that was sent to the wrong address, great customer service."

"I was chatting Customer support group and team member Nicole L helped to sort out my return and very supportive. "

"Today i had an issue w an item i recieved that came from over seas, my customer service rep was amazing she was so nice and cheerful and i wish i had more problems so i could call back to talk woth her again, never in my life have i been given such great customer service i belive her name is Natasha tho i might be remembering wrong, anyways she made me want to come back to new egg, i have bought many things from yall including all the parts to my last pc i built and i hope she gets a raise she should be manager i cant express in words how amazing she is, please tell her what a wonderful job she does and how much i apretiate her taking excellent care of me.-a now satisfied customer--Spence."

"Our provider Jennifer Vital went above in beyond in (successfully) attempting to aid me in my issue. She went through several scenarios that I could go through that may solve our problem, until finding one that worked best for me. She was extremely polite and professional throughout the call and I cannot thank her enough. She's an absolutely amazing employee who understands customer service."

"By far, Newegg has provided me with the best customer service experience I've had in a very, very long time. If it wasn't for the service I got today, I would be without a working laptop. I couldn't be happier continuing to be a customer."

"Thought I'd have to wait 45 minutes but suddenly, Marcel, came on the line and immediately
guided me thru the process of reordering Office 356. Was amazed at his extremely knowledgeable
and comfortable approach which immediately put me at great ease. From the very beginning to the
end, Marcel gave me assurance every little and big step along the way. This kind of customer service
is rare in today's world and so I hope you treasure his tremendous contribution to your company!!"

"I GUESS MY PACKAGE WAS LOST OR STOLEN, BUT NEWEGG COSTUMER DUDE
NOT ONLY PUT A CLAIM ON MY PACKAGE BUT HE WENT OUT OF HIS WAY TO HELP ME REORDER MY ITEM SO I CAN HAVE IT ON TIME WILE MY CLAIM GETS REFUND,
AND THEN HE GAVE ME CREDIT FOR THE THE $10 PROMO CODE , AND THAT'S WHY I BEEN A COSTUMER FOR YEARS, TKX NEWEGG!"

"Another product (the one I actually wanted) came up on Newegg for sale a few hours after I ordered a similar one. My order said no more changes were allowed. Caroline C. helped me quickly and was able to cancel it. This helped me save 40.00."

"After complaining to a representative that I was receiving the wrong product they requested the product be returned to them to the shipper, and assisted me with correcting the purchase of a new item."

"Meriah gave 5 star customer service went above and beyond to make sure we were happy. "

"I rarely call customer service for any company these days and I was pleasantly surprised at how helpful and expedient the Newegg staff was in getting my concerns addressed and resolved.

Thank you again for all your help and understanding."

"Carlos was the man. He helped fix my problem when other could not. Make this dude in charge!"