"I had to deal with a terrible carrier but the one who answered the call, Antoinette O., was very nice and patient. Quick to evaluate the situation, very clear, and quite understanding. Got me in a good mood!"

"Thank you Alexander S. for saving the sale and saving me as a continuing customer."

"Maty was extremely helpful. My Cryorig M9a fan was delivered without installation pins. She went the extra mile to help me contact the manufacturer to have the missing pins shipped directly to me. "

"So i had to contact customer support to, get access back to my account cause i haven't used it in a while and sebastion was awesome at helping me, get access back and did everything possible to put my mind at ease."

"I have been ordering from Newegg for years. I have build loads of computer with Newegg parts.
It is very rare that something fails but it did. There was a long Queue to connect to online chat so I called Carlos to see if the phone or chat would be quicker. I got Carlos on the phone right away ... pretty much. Carlos was so great and nice, he even pretends to laugh at some of my painfully bad jokes. He took his time to understand what my issue was, help me with options and time frames. He helped me get an upgrade in shipping time frame. The man was really great, he handled my antics very well and most like had to tell someone around him about this crazy guy on the phone.
Newegg came through! After talking with Asus I was scared this would take 60 days to get my new Motherboard back. I guess not, Thanks, New Egg! And thank you more for employing Carlos and thank you ever most bestist for offering Phone support. I prefer to pick up the phone vs online chat and lack of details in doing it your self-online solutions. "

"Opened a Chat with Sylvia M and in minutes she had all my answers and resolved a tricky return of an item - Thank you Newegg!"

"I've been buying on newegg since 2010 never late always on time great service"

"Newegg has been my go to site for anything computer related. They have the lowest prices, a huge selection and very fast shipping. Received my motherboard and case in 2 days "

"I was in a rush ordering and mistakenly purchased an ASRock X370 Killer SLI/ac instead of the ASRock Z370 Killer SLI/ac I needed for my i5-8600K. The website said, replacement only, no refund. Called customer service and they agreed to an RMA for a full refund and even picked up the return shipping charge. So, call then and you too might end up with a good resolution to your problem."

"I have been buying with Newegg for a few years now. I am trying to use Amazon less, and want to get other merchants in my business. So I got a new Amex gold card when checking out a month ago or so. Amex had to call me to verify it was me as part of their security protocol. So where is my free newegg premier membership, as offered? Shoprunner came forth and gave me a free year. Ahhh, but Newegg said that because I used offer a few years ago, they wouldn't honor the new offer. So I have $1800 worth of computer parts I need, and well, I won't buy from them unless they honor their offer. New card, new game.....If you are newegg, case#2684659, I believe the man's name is William. Perhaps he is gone now???"

"Everything was really easy and about half an hour of waiting I had what I wanted.
"

"Bought a card in late November, and had to send it back because it developed a defective fan bearing after about a month's use. Since all of their video cards have "replacement only" under the warranty/returns sections, I figured all was good since I wanted a replacement card.

Instead, I received an email they were going to refund me instead, and they wouldn't let me wait for replacement stock to come in. Of course, GPU prices and availability have become horrible over the last couple of months, so I am pretty much out of luck on finding a new card. If I had know they weren't going to follow their "replacement only" policy, I would have RMA'd it MSI instead. I couldn't get the card sent back to me to have that option either.

The reason I give them 2 stars is at least they agree to credit me for the "free" gaming code they emailed me (never used), instead of keeping my card and keeping $40 for it. I've been a long-time customer, but I just can't rate them any higher than a 2 on this, as 3 would mean "I'm somewhat satisfied", and I'm definitely not.

**1-10-2018 UPDATE**

A supervisor called me from Newegg, and they are going to get my card replaced once they get more stock in at the price I originally bought it for. That's all I wanted, and so I'm going to change my review from a 2-star to a 4-star (still knocking off one star because it was a lot of work on my end to get this fixed). "

"David helped me out with an issue on my return and managed to credit my account fully in no time at all. Great service!"

"Bought two Dell monitors and one was DOA. Called to return and got fast excellent service."

"Mandy was extremely helpful with assisting me in my return product process. She was very kind and she went above and beyond all other customer service agents I have worked with in the past."