"I spoke with Daniel Reyes today, and I must say this individual is the embodyment of what customer service should be. prior to this call, I was questioning even purchasing anything else from newegg.com due to the very poor customer service experience i had with chat support previously regarding this issue.

during the time it took to drive to work, i was on the phone with daniel, my issue was heard, and more importantly UNDERSTOOD, and my faith in newegg was restored!

daniel got me an rma, helped me plan for how to get the coreect part, and was just generally a cool dude.

daniel is excellent at providing a great customer experience. newegg.com would be foolish not to recognize this individuals potential and give him a raise immeadiately. base soley on our interaction today, I'd love to have him on my support team!

-Alex W.

"

"Purchased 2 graphics cards JUST before the massive shortage. paid 479 for 1, and 519 for the second (same card less than 30 days apart). Second card has VERY minor flaw, but still worth contacting customer service after spending thousands on the perfect gaming machine. Keep in mind I am still fully within my 30 day return policy. Now, graphics cards are out of stock everywhere so I can appreciate that Newegg will have to be a bit more creative with their customer service in this issue.
Newegg tells me following:
1) i can send to ASUS, which will fully void my Newegg return capabilities and leave me without a replacement
2) i can return it to Newegg for the 519 dollars, and buy a new card when they come back in stock (for ~$799.99, their last advertised price)
3) they wont expand my return window allowance to the time frame they get replacement cards
4) they wont offer store credit as a price match or partial reimbursement

Seriously? I just spent thousands of dollars in less than a month, you are making record-breaking profits on a GPU shortage, and the only thing you can do for me is try to screw me out of hundreds more dollars or leave me without one of the most critical parts of a gaming computer...the GPU?!

I'm writing this review to draw attention to a market which is taking advantage of its customers, and Newegg is one of the worst perpetrators. Speak out if you have been taken advantage of as well. I'm voting with my wallet. I am going to return everything that I possibly can to Newegg, once I make sure I can get those parts from a more honest company. "

"Just got off the telly with Memo N. after 2.5 hours... Without boring anyone reading with the details, we resolved everything- Memo is awesome and handled my situation with a professional manor and a solid knowledge-base of what he was doing. There certainly was a lot of troubleshooting on his end that resulted in an excellent outcome for me. I am very happy. Thank you very much for the time you spent with me, Memo and a big thank you to Newegg for having great policies and great employees!"

"Matty, was very professional and patient , she new the policies and procedures and was able to guide me on how to process my return of defective merchandise. It's customer service reps like Matty that makes me willing to pay more for products from newegg than from other vendors. "

"Bought a monitor, it was defective with dead pixels and a red vertical line across the entire screen, all within 30-days of the purchase. Wished to return the product for a refund, but Newegg will not allow me to. The housekeeping in my companies building threw away the original box and packaging that it came in, and Newegg will not allow me to return it for refund unless I send it all back within that original box and packaging."

"I'm a new newegg and love it! Got a laptop very much under the price although it was not Black Friday or Cyber Monday, my other order for a new SSD for the laptop was delivered also very soon, under two days actually! but it was stolen, and thanks to Darrel H, I was able to file for refund claim. Very cordial and helpful. And did I mention no tax thing? Also awesome feature which is why I picked newegg instead of Amazon, because Amazon had the same price, but $10 dollars tax for $140 item... (that's MA tax)"

"After having issues with other suppliers and manufacturers, I came to Newegg. Every issue I've had has been handled with care in a timely fashion."

"very good service I call agian
"

"I had a chat with Caroline C. She could answer my questions fairly quickly and was really nice from the beggining to the end of the session."

"Apple H. was wonderful helping out with my order issue."

"I was inquiring regarding a certain product and Apple H provided EXCELLENT Service and also included additional info that I could use "

"Amazing customer support, thank you man, I forget your name sorry. Truly a great experience."

"One of my cables was discluded from the box!
Customer service live chat didn't take care of me, but Max from Facebook got me handled and restored my faith in Newegg, otherwise I was disappointed!"

"I had a question about an RMA (which is only my second one in 7 years) and they took care of me and got me on my way in less than 5 minutes."

"I had to cancel an order done on a late-afternoon Saturday, and even though it took a while to have an agent talk to me, it was still much appreciated to resolve the situation considering the day and hour I needed help. Good job Newegg!"