"I always have a great experience with Newegg, even when I have to return things because they are dead on arrival. Customer service is always helpful and fixes issues quickly."

"Despite either Newegg or FedEx losing track of my packages, and costing a 2+ weeks of a month return policy on my PC parts, I waited on hold for around 45 minutes only to be connected with the most kind and helpful customer service rep I have ever talked with. The entire process went surprisingly well, and the delivery claims were issued in a very helpful and timely manner. The wait for shipping the replacement parts is unfortunate ( 3-5 business days to review the claims, 7-10 business days to ship), but overall the customer service experience was absolutely top-notch. Though I can't speak for everyone, I can assure you that if you're talking to someone by the name of Dan L. Guerrero, you'll get unquestionably fantastic service; and to whoever is in charge of this guy's salary, give the guy a raise -- he deserves it. :)"

"I spoke with David today about some 3D Printer heat tape that ended up a couple thousand miles from me. He seemed like an American and spoke American English yet couldn't understand me, an American speaking English. He's trying to get my problem solved by, instead of getting the heat tape that's being held at a reception center sent to me, just having the Taiwanese company email me within two business days and that if they don't, contact Newegg again to get this sorted. He also said that they'd have to ship from China again. I was also asked, "Can't you just get this nearby?" to which I replied, "No, otherwise I wouldn't have gone to Newegg." I literally need this to print anything on a 3D printer since my last tape peeled off. He also told me that "International shipping takes longer," to which I replied, "I know." I ordered this on November 24th and it arrived in Illinois on December 14th. Today is January 3rd. This is much longer than the "business days" David mentioned it would take. He also went into great detail, as if to belittle me, what a business day is. He acted as if I was clueless. He was friendly, so I'd deal with him again, but only because I'm afraid of what the other employees are like. I was on the phone for well over an hour waiting so next time I'd probably go to that chat they mentioned is available on their website that the phone kept telling me I should try."

"Ordered a refurbished HP desktop computer. The DVD-RW drive would not work. Upon opening the case I discovered the drive was unplugged. I connected the sata cables and the drive responded, but was shot! It seems probable that the reseller checked the drive and when found to be broken, merely disconnected the drive and shipped the computer with a disconnected and broken DVD-RW drive. The jury is out on this seller. I am requesting a replacement drive as would rather not ship the entire unit back to them, as I have already installed a wifi adapter and other software.

I will attempt to re-rate the seller, if the DVD-RW drive is replaced. "

"I had a problem with an order that turned out to be from an associated site that NewEgg partners with (called "flash"), and after some initial frustrations connecting with a live representative I was able to speak with a very responsive and pleasant operator who was able to help a lot. She then connected me with an even MORE pleasant and MORE responsive supervisor, Marlene M. Arteaga, who completely resolved my problem with the associate website AND got me a discount on the identical item on the main NewEgg site just for my troubles!
The price was terrific, the product is first class, and the customer service is even better than AMAZON! (Gasp!)
For future reference, you can bypass all the frustrations in getting to a representative by scheduling a call-back at a certain time, rather than waiting in line for the representative (which can be an hour wait). I don't know why ALL customer service lines don't adopt this policy, because it is such an easy service to establish, technology-wise, and is so much more satisfying than the usual wait-with-the-phone-to-your-ear experience!
Bravo, Marlene, and BRAVO NewEgg, for hiring (and retaining) such wonderful human resources!!!"

"New egg is an amazing company and has amazing customer service and works to make sure their market is satisfied. "

"Ive been with new egg for 4 years and never had a problem but today noticed I was never sent a game code or was lost wile cleaning out my email. I contacted new egg threw there ticket system I had the best costumer experience ever too date. was lucky enough to get a low ticket number like 35 or so 5 to 10 min later and was helped promptly.The representative Skyler.J.Chaparro was the best and helped me with my issue "

"I had problems with my orders and David, customer representative, did everything in his power to solve it. It was plesure to deal with him and I wish all of representatives will be up to his level. Again, THANK YOU VERY MUCH .
Mark Mir. Boston"

"Tom J. was super helpful and even offered a free shipping label for my return. I appreciate good customer service in this day and age."

"I Have used Newegg multiple times and have never been disappointed. Prices aren't the greatest without a sale but service is top notch."

"I had purchased an item, which was actually a gift, and it was not the correct version. The item actually had an “exchange only” policy which I did not even check before purchasing. Once I realized my mistake I contacted the online chat with the situation, fully expecting them to not be able to do anything, however after just a few moments I was all set! I’m returning the incorrect item and will soon be able to purchase the correct one!
This is the reason I have been a loyal Newegg customer for nearly a decade!"

"Newegg has always had great customer service and will help out the customer to the best of their extent. Keep up the great work!! I hope you guys are around for the long haul! "

"I have been buying from Newegg for many years now. I had to return a motherboard i was not pleased with and dealt with Darrel. Because of customer service people like him is the reason I buy from Newegg. Professional, friendly and helpful. Could not ask for better."

"Excellent Customer service, they went above an beyond was I was expecting to get me taken care of and the proper video cards I was looking for. I appreciate everything that was done to help get me what I was looking for. I needed to return some video cards for poor performance and they worked with me to get these returned for in store credit to order the cards that had the performance I was looking for."

"I had a problem with obtaining a refund for an item which was not sent to me. After numerous contacts with various Newegg customer reps that yielded no results for weeks I was put in contact with Ms. Darlene E. who with excellent communication & customer sensitivity was able to research my problem, present her findings to the appropriate employees & expedite my long overdue refund. She is a definite asset to the Newegg brand & I truly appreciate her diligence & professionalism greatly! It would be advantageous for Newegg to hire more employees in her mold....

Yours truly,
Darrell

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