"I ordered a new USB headset yesterday at 3pm. It arrived today at 7am. This is fastest shipping I have ever received from any online purchase ever, and I buy online often. Amazon said 1-2 MONTHS, so I tried NewEgg for the first time. With shipping like this I'll be ordering again from them."

"A refurbished wireless keyboard was found to be defective when received. The customer service rep was very helpful and courteous as he checked out the order and authorized the return.

I have received an RMA number in less than 24 hours - Newegg will pay for the return shipping. I purchase both refurbished and new items from Newegg on a regular basis and find that their quality and service is excellent. I highly recommend this company to everyone "

"After buying most of the components for my first build I was not completely informed at the time of purchase how the motherboard would only support my processor after a BIOS update. Since I didn't possess the resources to do this myself nor could I return the processor I decided I would have to buy an upgraded Motherboard. It was a relief to have the support that Newegg offers as they took responsibility for not disclosing the information on their website and provided and RMA with no restocking fee. I then transferred to a technical sales rep named A.J. who gave me multiple options to choose a compatible motherboard. He responded to my e-mails by calling me within the same day and was pleasant to deal with. Furthermore he was able to discount my upgraded motherboard purchase which made me happiest of all.

Thanks A.J. and Newegg

I know now :)"

"After some back and forth discussion (and a previous not so nice review), I was contacted by consumer support to settle a small situation and everything worked out. I will buy again."

"Good customer service and purchasing experience but I found a lower price somewhere else 2 weeks after, so as a rule of thumb, compare pricing before buying!"

"Shout out to Martin for making the return process fast and easy. It is really enjoyable to talk with him. I will definitely give a rating 5/5"

"After a negative experience with a third-party vendor who failed to deliver a product, Marisa stepped in to ship me a product from the Newegg store directly. Thank you for your help and patience!"

"I phones in because one of my tracking numbers was coming up as invalid in Purolator, even though Newegg was able to show me tracking info. Rocky D.G. told me about PackageMapping.com, which actually auto-detects the carrier from just the tracking number, and this is how I quickly found out that the tracking number was actually a Canada Post one. Problem solved - thanks Rocky!"

"Alfred fixed me up in no time, pleasant and professional "

"Anabel P was awesome at providing me a replacement battery for a laptop I had bought. Instead of sending laptop and all back after it was setup and working great. I bought laptop and after a day battery would not take charge. I was given option for laptop replacement or since she found a replacement for me. She arranged to pay for new battery and shipping for it. Thanks so much. Its because of going that extra mile for me I will start shopping here first for items Newegg sells. "

"I used the online chat feature of the customer service. Wish more companies had chat lines. I ended up chatting with a customer service representative by the name of Zoe. Very friendly and polite and managed to answer all my questions.

As far as previous purchases go, I've never really had any issues at all with Newegg."

"My second time purchasing a product from Newegg.

Rec'd Helix Lenovo ultrabook with pen holder falling off out of the box.

Wouldn't let me refund or exchange for a better product as I'm a afraid that holder will be a problem in the future. Sent unit back for a week now. Still waiting to hear back.

**** spending money on a grade a refurb product and have to waste so much time and hassle.

This blows.

"

"Excellent customer service. Great gal to talk to. Went out of her way to take care of me and also went the extra mile. I'm a business owner and totally impressed this customer service Rep Brooklynn."

"I bought for over 3000$ of product on newegg ca. I never had problem even when I had the newegg support did a good job to help me."

"Can't say enough about the service Newegg has given me. Selena provided such good info and was tops in advising me of things and helping me. In this day of automated bots it was refreshingly wonderful to chat online with someone who was experienced in all facets of customer service and satisfaction. I already knew Newegg has great prices as I've been buying from them for over 6 years now and love their selection, great prices and customer product reviews which I find to be the best among any stores. On this last order and the one before Christmas I used both telephone support and live chat and both are wonderful. Well done Newegg and Selena!! "