"Ordered a Laptop Invertor NEW, fast shipping, great tracking, part arrived. It was USED.I sent them a picture of how I knew it was used, a small piece of connector from the LCD cable was broken off, which I removed. Did not ask for a refund as the part was installed and working. They did not give me the courtesy of reply to try and explane. I bought NEW and got USED. NEVER AGAIN."
"Very fast. Well-packed item. First notebook adapter they sent was wrong part, but rectified it quickly and had second (and correct) item within two days. I appreciate a company that admits its mistake, and then deals quickly with it. Will use them again."
"I wanted to order a part for my brother for Christmas. Of course, left it to the last minute. I called them to make sure I would get it before the 29th. I was told it would ship out the same day.
I got an email that night with the tracking number. I received the package the next day.
Good company. Provided the best service even in the pre-christmas rush."
"I loved NotebookParts.com. I recieved amazing customer service and in no time, recieved my product. The system was user friendly and when I called in to double check the availability of a product, my call was answered in seconds with the most amazing customer service reps. I recommen this site to anyone and everyone. I loved it. "
"Unreliable and Untrustworthy Online Scammers! Don't Shop at Notebookparts.com!
While comparing prices online for a replacement RAM memory module for my laptop, I found a good price at Notebookparts.com. The online explanation for the part listed Kingston Technologies, the company that made the OEM part for my computer, as the manufacturer. Since the price was good, I sent an e-mail to double-check that the part was, in fact, a Kingston part. I still have the e-mail in which I received the answer, "It is the original memory." Well, it is not, but is a generic part without a manufacturer's name or part number to be found anywhere on the part or its packaging.
In addition, I never received the part after Notebookparts.com shipped it to me in Poland, where I'm attending an academic program. The part was held up in Polish customs and eventually shipped back to the sender. Although I sent numerous e-mails to FEDEX, Notebookparts.com's courier, to ask for help getting my package, FEDEX USA continually offered apologies but no answers, and referred me to FEDEX Poland, which appears to have a serious customer service gap in this country and which never answered any of my e-mails. An e-mail I sent to Notebookparts.com explaining the problems I was having getting any info from FEDEX regarding my undelivered package was simply ignored.
After the package was sent back to Notebookparts.com, they honored my request to send it to my USA address, but refused to give me a refund on the international shipping costs for the package I never received here. They said they'd spoken to FEDEX and that FEDEX had told them they'd tried to contact me without success, which -- considering the hours of personal time I spent trying to get info from FEDEX about the package -- couldn't be further from the truth. I eventually received the part here in Poland, but only after a family member shipped it to me again and I'd paid shipping costs a second time. I still don't know why the package was held up in customs the first time around when Notebookparts.com shipped it?
These people are untrustworthy and unreliable. Don't risk losing money if something goes wrong or not getting what you think you're paying for! They pay lip service to customer service in their e-mails when you order from them, but if it comes to any problems or complaints, their service is atrocious.
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"Orded on Oct. 18, Receieved on Oct. 20 got DOA board, RMA on Oct. 24, Receieved on Nov. 1 still DOA. Called every two days, no one can/will help me."
"Getting a replacement keyboard for my laptop from the website was laughably easy; I got the model # from the label underneath the keyboard, did a search for it, and found the item I needed. Shipping prices made me flinch, but the item was well packed, and I received it on time. It was a very easy and well done transaction."
"I ordered an AC adapter for my notebook computer. It shipped the same day and email communications were good about the order. However, I am dissatisfied with the adapter. First, the picture on the website looked like the original adapter but it doesn't look like the adapter that I received. Furthermore, the power rating is a bit lower than the original unit. I'm actually wondering if I was sent the wrong adapter and have contacted the seller. I contacted customer service and after about three days I received an email that suggested that I call customer service. I've decided that I can live with this adapter as is and am not pursuing any remedy."
"I work in the field of IT warrenty repairs for compaq/hp. I do side jobs for my friends now and then for extra cash when the need arises. My latest venture included a compaq presario 1700 which had died on a clients laptop. I checked it out and sure enough the board had gone bad. Be it this was an older model it was clearly out of warrenty so I shopped around online for system boards. HP/Compaq wanted around $460 for the board purchased which was a bit high. I found the board on Ebay for about 375 which was even better. It was when I slapped the part# of the board into reseller ratings search for products when I discovered notebookparts.com was selling the board for $249.00, good deal! I checked the site out and it looked professional enough that I felt comfortable buying from them. Shipping was estimated at 5-7 days so I was not expecting anything any time soon. To my disbelief, the board arived on the 4th (purchased Sunday Night on the 2nd!) Very impressed. Not sure if the board was refurbed or not, but I found no markings on it to indicate otherwise. Swapped out the board and fired up the laptop, and sure enough it powered on just fine. Much thanks to Notebookparts.com for the quick delivery and low price. I will not only keep them in mind for my future ventures, but share my experiance with my colleagues."
"Super-fast order turnaround. Great customer service. They actually publish a phone number and answer it!"
"Notebook Parts was the best company I have ever purchased anything from. When I first ordered my keyboard, I expected some problems with the shipping because I lived so far away. Not only did I have no problems at all, but I recieved the keyboard TWO DAYS EARLIER!! I was thrilled! Notebook Parts continues to be my first stop for any of my computer needs or questions. Every time I call, I'm greeted with a friendly customer service and excellent techinical support. If anyone wants a great deal, a great price, quick shipping, and much more, visit Notebookparts.com. It's especially good for anyone who might not have much information on computer parts. It's a customer's dream come true!"
"Notebookparts.com helped me find the part I was looking for with the best price. Their professional mannered customer representatives eagerly helped me and went out of their way to provide me with a high level or customer satisfaction. I was pleased with the products I received and will be a second and multiple time costumer with their company."
"DO NOT ORDER from this company they are FRAUDS. I orderd a Toshiba Tecra 9000/9100 Keyboard and when I recieved it. I had our CERTIFIED TOSHIBA TECHNICIAN install it. It was defective. I contacted them and I sent it back @ my cost of course. They sent me another supposedly new key board. The nubbin on this keyboard was dirty and the Ribbon cable had finger prints on it. This one did the same thing. As the last one. Once again I had our TOSHIBA CAERTIFED TECHNICIAN test it in various other Tecra 9000's. They keyboard is DEFECTIVE. I contacted them about sending it back they told me no that the keyboard was good and their company was not a free company very rudely might I add. They also told me I cant return things after 2 months. I ordered on Sept 30th it is now. When this all took place it was October 27th. Now unless my math fails me thats less than to months. I advised him I was going to send it back and wanted my moeny back. HE TOLD ME NO. I advised him I would then be taking this issue up with my credit card company for fraud. Which I promptly called and they reversed the charge. I attempted to send the package back once again on my dollar and they refused it. THIS COMPANY IS A FRAUD. THEIR PARTS ARE GRAY MARKET AND REFURBISHED. DO NOT BUY STAY AWAY FROM THIS COMAPNY. "
"I purchased a replacement battery for a Sony laptop, made by a Chinese third-party manufacturer. The battery CEASED working completely. The website for the manufacturer states there is a 6 month warrantee. Notebookparts told me to screw off. Bad cust serv. Will never order again."
"I ordered a PCGA-PRZ1 port replicator for my Sony Vaio PCG-Z1RA.
Pros:
Arrived 3 days ahead of schedule, packaged nicely, no apparent damage. Perfect for my college studies where I carry my laptop around frequently. Customer service was easy, and provided me with a tracking number for my package. Pricing was fairly reasonable and low compared to sonystyle.com, which was $199 with free shipping. The total I paid for was $154 + $15 = $169, so I saved about $30 after shipping.
Cons:
Did not include original box, so I could not register my port replicator. Not even sure if this product was new, since it wasn't in it's original box, but had most of its packaging. Shipping was outrageous for such a light product (2 lbs cost $15 for Airborne Express ground). Not sure if the product was insured.
Overall was pretty good. I just hope this port replicator doesn't break."