"I have been ordering from Onecall for quite some time, years in fact. Most of my orders went through without issue. Now, I tried to have them price match Dell on ordering an EOS 20D. I was told by the person I spoke with "we don't do that, your Dell order will never ship". Okay, I accepted it but later found out on DPreview.com forums, that they matched Dell all day long. It matters who you speak to, but shouldn't!!! If you decide to order from them, I've heard it should be Holly and not Jason. I sent them an email four days ago and they have yet to reply! They will not be my first stop anymore."
"I ordered a Canon 20D camera and lens on Friday for the best price I'd seen. I had the camera by noon on Monday (today)! Outstanding turnaround for an order placed with 2nd day air. I would definitely order again from Onecall!"
"I ordered a Samsung HLP5063W 50 Inch DLP Rear Projection TV on Wednesday November 3rd. I paid almost $700 less than best-buy wanted, even after shipping. Best buy $3496 after tax, one call $2815 after shipping.
They called me the same day and shipped the TV the same day. I had the TV the very next Tuesday.
The unit came brand new in a completely unmolested box with a perfectly functioning TV in it. In four business days.
I couldn't be happier. HUGE savings, great product, great customer service, couldn't be happier."
"Invoice number above is actually Order Number. The date may not be exact - I am at work and do not have access to my invoice.
The people at OneCall have the best customer care practices I have experienced on the web. They caught an error on my order (ordered two of the same items) and they called me immediately and changed it to one. The follow up call after delivery to see if the item arrived safely was truly beyond my expectations. GREAT web store."
"My customer service experince with Jay at OneCall.com was very positive, informative and refreshing. I would like to explain my experience per the following:
As a customer service rep myself, I deal with all kinds of different scenarios and experiences when it comes to the customer...whether pleasant or unpleasant. It can prove to be quite a challenge, and in the end, can be very taxing on one's own outlook on how they are doing at their jobs when helping the customer.
I must say that Jay was very helpful with all of my needs. He definitely went the extra mile to do whatever he could to answer all my questions. He was very thorough and detailed, and was overwhelmingly friendly. In the end, he left me very satisfied with my experience with a customer service rep, when coming from the customer's perspective. He was very understanding of the material he presented to me. He worked very hard to meet my requests with specific items purchsed. Furthermore, he educated me on the entire order process and delivery.
Overall, Jay left me with an positive experience that I will take deep into consideration when purchasing products in the future, when recommending items to future customers and when referring OneCall.com to prospective customers.
Jay really knows how to work with the customer, and knows their needs and how to put them first.
This order is a slightly, somewhat "risky" order for me, being that this is an item of a monetary value that is quite large for me. Jay really put me at ease with the purchase, and I am really fortunate to have had him do that for me.
I will say that I have experienced similar situations (that were positive) with another company in regards to consumer electronics. But OneCall.com has proven their worth (per Jay's hard work and dilligence) and have definitely jumped to the top of my list for future considerations.
Thank you for all your help with my needs!!!
Sincerely,
Jimmy Loscher
Quincy, IL"
"Outstanding experience! Bought the newest Nikon CP8800 digital camera at an unbelievable lower price than the competition, received free Fedex. Camera arrived 3 days later as promised. Was in a factory sealed box, US warranty. Odering was just a few simple clicks, supplied shipping tracking number with link was 1st class. I'm very fussy with on-line ordering and these guys will always be my starting point to make purchases. Can't say more. Keep up the excellent service, low prices, and more customers will keep coming back!"
"Their website was very professional, much more so than other vendors I considered; also, there's no question that they are authorized resellers for the manufacturers they resell.
They were very professional, quick, and responsive. My order arrived quickly, double-boxed, in perfect condition. Their prices are good; not the absolute lowest, but everything I ordered was reasonably priced, unlike some stores that have a few specials and lots of high-priced items. I would recommend them highly for easy, trouble-free buying."
"I ordered a Tamron 28-75 DI lens with a S/N of 037310 on 10/18 that is specifically designed for Canon digital SLR cameras. After receiving the lens, I found it was defect on my Canon 20D (front focus) because I could not get the lens to auto-focused right, especially at 28mm/F2.8. I sent the camera back along with my test shots for an exchange on 10/27 and your return department confirmed receiving it on 11/1. However, Sales person Stephanie refused to send me the exchange lens unless I agreed not to do an exchange even though it is defect again. I believe this is unreasonable demand. After I demanded to talk to her supervisor, she hung up on me. I have never been hung up on even with the worst online retailers.
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I thought Onecall was a good and reliable online retailer until today. I am really not happy about my experience. Without being able to receive a non-defect lens for weeks, it really caused me a lot of trouble, not to mention all the time spent for shipping the defect lens back and numerous phone calls and frustration.
Stephanie and others sales person told me that a lot of people have problems with the certain copies of the Tamron 28-75 lens. Since this lens is specifically designed for Canon digital SLR cameras, if it didn’t work correctly on my Canon 20D, it must be defect, and I should be entitled for an exchange in a timely manner. The problem seems well known among the sales persons at Onecall. Demanding a customer to waive the exchange right on a defect product is against Onecall’s policy listed online.
Onecall is a good company until you want to return and exchange. I would suggest avoiding them for things that are known to be problematic like lenses, which vary from copy to copy.
Update on 11/15/2004:
After this review, I got a phone call from Paul, the VP of Onecall, promising a hassle free exchange. And a very nice and helpful sales representative Thomas did two more exchanges for me until I was satisfied. Thomas was nice and did two follow up calls to make sure that the lens worked! I am very happy for the services I received.
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"These guys are awesome!! I paid an additional $15 for next day delivery and my camera was here by 10:30 am!!! The manufacturers box was in excellent shape, packaged extremely well in a larger box with lots of "peanuts" to safeguard it. Thanks for an awesome deal, excellent service and prompt delivery!
I also received a follow up call about a 12 days after receiving my camera from one call, making sure that everything was perfect with my camera... AMAZING!"
"Very good online buying experience - at least as good as NewEgg, with no sales tax (I'm in CA). Very good price for the Nikon D70 kit plus a 70-300mm Tamron lens, free Fedex shipping, and I got everything in 2 days. Highly recommended."
"Just received my lovely Sony DSC-W1 digital camera (in black).
Very satisfied with the whole process. They shipped fast, the product is as described and brand new, shipping was free.
Called customer service to make sure the credit card was authorized, they were very courteous.
No pressure to buy accessories at all.
Overall, great shopping experience, would recommend to anyone."
"Outstanding customer service and lightning fast shipping. My customer service rep., Greg H., was very polite and extremely helpful with my purchase over the phone. I ordered a digital camera on Wednesday, and received it Friday! Package was brand new, factory sealed as described, no grey market junk like most other online stores. Onecall.com is the real deal and their excellent seller rating is well deserved. One of the best online buying experiences ever!"
"I recently bought a Nikon D70 Kit from OneCall on the evening of 10/25. On 10/26 it shipped and I received the camera on 10/28 with free FedEx shipping. Now that's the way all online retailers should do business. Because I was purchasing a digital camera I was waiting for the obligatory call to "confirm" something about my order and get the hard sell to purchase over-priced accessories I did not need or want. The call never came but an e-mail that my order had shipped did, complete with the tracking number. The camera was well packaged and was exactly as described. I received a good price on the camera made even better with a $50.00 OneCall rebate as well as free shipping! Having researched OneCall's customer satisfacton ratings, I feel my experience is the rule, not the exception. If you want to purchase quality products at good prices and be treated like a valued customer, I can highly recommend OneCall. "
"I'm very satisfied. I ordered a Nikon D70 kit on Oct. 25th 2004. got the confirmation e-mail very soon. The next day, they told me my credit card company declined their request. After solving the problem, they shipped it immediately. I got my camera on Thursday mornig. I think it's great!"
"This was my 2nd purchase from this retailer. I had no problem with my first purchase. However, my experience was not so good on my second time. I placed an order for two Canon A310 digital cameras. When my order arrived I checked the cameras, for my surprise BOTH of them had a burnt pixel in the LCD display. Called onecall.com (Matt), who argued that Canon does not consider it a defect, therefore I was not entitled for an exchange and if I wanted to return, there would be a 15% restocking fee. He called me later and offered to exchange them as long as I paid for shipping both ways. My opinion is this retailer has good prices, however the quality of their products is not great, and their return/exchange policy is the worst I have experienced so far. So, all I can say is: Good luck when you place an order with them. I plan to buy from them again, but only products w/out much chance for problems (not electronics) and only if their price makes it worth the risk."