ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2004-10-15

"I ordered the A75 DSC 3MP CF canon camera over a holiday, 2 day fedex right at my door in 2 days without a problem , I would order again from them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
N/A
Is easy to do business with
Is trustworthy
Is consumer focused

Verified
5/5

2004-10-14

"everything was perfect. The camera's price was vey competitive and it was delivered in 3 days"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services

Verified
5/5

2004-10-13

"The folks at OneCall made my purchase too easy.
I recommend them without reservation.
Thanks.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being easy to reach
Resolving problems
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2004-10-08

"This place is great. I received shipment after two days of placing the order, and the customer service is amazing."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-10-08

"Purchased a Sony KF50WE610 RP LCD TV and a Sony AVDS500ES DVD/Receiver on Friday 10/1/04. Stephanie was very helpful and even gave me additional discounts above what was stated on their site. Products arrived seperately, the DVD player by fedex on Tuesday 10/5 and the TV by Freight Company on Thur 10/7. Products arrived in pristine condition and where exactly as described. Would definitely do business with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-10-08

"Very courteous service, fast service and the lowest price I could find from a reputable dealer. I ordered from onecall based on their reputation on this site and could not be more pleased. They offered free shipping ground service, but since Alaska does not recieve ground service, had to ship 2nd day air, but only charged me the difference between the two rates. During the call, they had to place me on hold and even the music on hold was pleasant to listen to. They gave me the tracking number and webpage address so that I could track the camera and knew exactly where it was from shipping to arrival. The camera arrived this afternoon, exactly 2 days after the order and was exactly as described. I would not hesitate to use Onecall again. Kudos to Onecall and to resellerratings for listing them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-10-07

"I am very happy with the service and product. I received my product just as they said. I still can't believe how fast I got it in the mail. They answered all my questions and was polite, not rude like the other place I called first. I would buy from them again. Thanks Jason!!!!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused

Verified
5/5

2004-10-07

"I'm positively surprised with how super fast they shipped. I placed the order at 5am PST, and they had it on the FedEx truck by 5pm the same day. In addition to that, they had the lowest price of any reputable merchant, so low that I thought they might be part of the bait-and-phone-to-switch websites that offer the very lowest prices, but the good reviews convinced me that onecall is kosher. And indeed they seem to be! I haven't received my product yet (A DMC-FZ20), but so far I've been very impressed. They ship sooner than NewEgg, which wants a rush processing fee for this, and onecall doesn't charge sales tax to CA! Shipping included for free, and it was even better than just ground!!

Due to the fact that they also are on the West Coast, I was hoping FedEx would deliver really fast, but of course FedEx never does if you only get the Express "Saver". In this case, instead of shipping from WA to CA, they shipped WA-TN-CA. Or maybe even WA-TN-NJ-CA? Right now it's in TN... Way to delay and make sure you don't get express service for saver rates... I don't like FedEx. My favorite is actually USPS Priority.

Anyway, OneCall seems great with the terms, website, prices, and fast shipping, and for that I figured they deserve a good review.

Sebastian, Palo Alto, CA
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being trustworthy
N/A
Overall customer service
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-10-07

"Outstanding service. Product delivered on time, at the price advertised, new in the box and not gray market. What a pleasure to deal with honest folks who sell and deliver what they advertise."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-10-07

"Within 2 hours of placing my order, I had confirmation and a FedEx tracking number. This is the way Internet commerce shoul be done. Onecall will be first on my list for my next Internet order. They were also $100 cheaper than anywhere else on my Nikon 8800."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service being knowledgeable
N/A
Customer service making decisions on their own
N/A
Customer service being trustworthy
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
3/5

2004-10-06

"I ordered a digital camera, black beltpack and Compact flash card. Camera was backordered and was told it would be in the next week. When I called back after 6 days, they had no idea when it would arrive in stock, so I had them ship the beltpack and compact flash to ensure I could use the applicable rebate (ended at end of month). In the shipping process, they called and said that the black beltpack I had ordered had been discontinued (would have been nice to know at time of ordering) and I had to choose another color, which I did. The order (CF and beltpack) shipped and arrived as advertised. I called back to check status of the camera 5 days later and they still didn't know when it would be in stock. I found the camera cheaper and in stock at a local military exchange (no tax or shipping) and cancelled the order.

Service personnel were courteous and friendly, but they seemed rushed and I got the feeling they didn't have the whole picture. Shipping was as advertised.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-10-01

"Great service, easy to call through and nice CSRs, super product too.Like to buy again!!!
A++++++
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
N/A
Overall technical support
N/A
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-10-01

"This company provided excellent service, answered on the first ring, no transfers to different departments, the item (a filter for my dslr camera) was the last one in stock and as soon as my card # was confirmed he placed it in transit for overnight shipping. Very polite and knowledgable staff, and no offers for any other merchandise whatsoever, outside of asking if there was anything else I needed. Prices as good as any legit outlet anywhere (they state all items USA warranty...no grey market, ever).

I got an email order confirmation within hours, and a shipping confirmation and tracking # the next morning. He even told me upfront that I'd missed the overnight shipping cutoff for that day (Thur.) so my order would ship Fri. and not arrive until Mon., and asked if that was ok or did I want to change to regular shipping.

Their website lists several contact #'s, an email address and a physical address (Located in my state...the only bummer, had to pay sales tax). This company has earned a loyal repeat customer...what a great experience dealing with a no BS online retailer...a nice change of pace!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Customer service being knowledgeable
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-09-29

"Excellent service and delivery. I greatly appreciated the friendly and helpful service from the salesmen. The digital camera was delivered one day early, two days from Washington to Kentucky, and everything was exactly as ordered."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-09-29

"Everything was as promised. Good company! The camera was delivered 1 day early. Even though I hate Fedex."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site