"I CALL TO CHECK THE STATUS OF AN ORDER AND THE CUSTOMER SERVICE WAS REALLY RUDE...I DONT KNOW HER NAME BUT OVER THE TOP RUDE...RUDE...RUDE...NEVER AGAIN!!!! THEY SHOULD FIRE CUSTOMER SERVICES AND HIRE NEW PEOPLE WITH POTENTIAL AND POLITE!"
"Great transaction. No problems."
"The rf attenuators I ordered were priced well, arrived on time, were packaged well and ordering on the Opentip.com website site was easy. The shipping cost was a bit high, but overall my purchasing experience was very good."
"on feb 10th I ordered a set of Super Aramith Pro 2 1/4" billiard ball tv set, MPN: SAPS from this company,placed order to ship to where i work, filled out all thier forms for billing and shipping info,looked back at web site tuesday night to see shipping info, order was still "pending" ,sent email asking why. was told by email wednesday that they had been trying to contact me to verify shipping info called customer service wed night and told that yes shipping info was correct to ship to where i work,talked to ben thursday to see if they could over night the order and was told that now they were out of stock on the product.and would not have stock till april,the best they could /would do is cancill the order.
I looked at web site thursday night and now they have the same balls for a 25.00 increase in price.
I would not and will not use/shop at this company ever again."
"AVOID THIS COMPANY AT ALL COSTS. AKA "ATAFA"
DO NOT DO BUSINESS WITH THIS SCAM COMPANY!
THEY ARE PADDING THEIR RATING ON THIS SITE!
Yes the have very good prices on items and yes they have that 5-10% off coupon every week - BUT they will STEAL your money.
Read the 5 star reviews for them on this site...95% of them only have one review, and it is for this company and or their sister sites. If that was not enough...they all read like they were written by the same person.
Short Story:
They will lure you in with very low prices. They have high shipping charges, but the total is still cheaper than anywhere online. They will then only ship part of your order, wait until you can't wait any longer for the rest of the shipment, and only give you a small portion of your over priced shipping back to you.
Long Story:
I ordered 2 items through them. For simplicity we will call them "Item A" and "Item B". According to the agents Item A weighs 33 lbs, Item B weighs 42 lbs. Before ordering I also confirmed with an agent online that they had them in stock. I talked to two different agents to confirm this, they had 30+ of each item in stock. So no worries about holding shipments because no stock right? WRONG!!!
A week after I placed my order, I still didn't hear about anything shipping yet. After several E-mails (they don't pick up their customer support line, and the sales people will just transfer you to them), I finally get a straight answer saying Item B is not in stock, and will no be available for 2 months. They say I can wait or be refunded the item and shipping costs for that item. I told them I would wait for them to get it back in stock. 2 months later, and they still don't have it...smelling something fishy I chatted with their agents again to ask if ITEM B is in stock (under a different name) and they gleefully replied they have plenty in stock....thinking these guys are just a bit screwy, I opted for the refund....I got refunded for the item, but only 1/5 of the massive shipping costs. Also it turns out Item A really only weighs 14.7lbs according to UPS.
My complaint is not about their shipping charges (after all logic dictates, if the total cost is higher than xyz don't buy it), but rather very deceptive methods to steal your money. It turns out the credit card company can help you dispute a total charge, and help you with refunds with partial orders, but they can do ABSOLUTELY NOTHING when it comes to shipping reimbursements for partial orders. OpenTip/ATAFA knows this, and will only send part of your order and make you wait for the other half, hoping you will cancel the rest of the order, and steal your shipping charges.
"
"I was looking on line for A lamp (light bulb)for a stage light.
I found the one on Opentip.com in my search. There price was less then half of any other I found,(other lowest price was $105.00 each there price for 2 was $99.54+S&H) so I ordered them, The arrived fast and although I haven't used them too long yet, The first one I am using works fine. I now get emails from them and there is quite a large variety of items. I am looing at a Microphone they have that looks vintage. Very cool. "
"I ordered four items. They were received in excellent condition, individually wrapped in plastic, or boxed. Received on time as promised. The photos of the animals are exactly as the online. It is amazing how detailed the features are, despite how small some of the animals are. Satisfied. "
"My first order with Opentip the shipping was inflated but the total price item+shipping was only a little bit better then other websites, only $5 better. After reading all the reviewers I was nervous and wondered if I was going to have trouble with this company. Well, I received my first order and everything was okay, Great! I will order from them again. My next order was a disaster. AGAIN, the shipping was inflated but the price of the item+shipping was only a little bit lower then everyone else and I mean only by $5. I decided to try Opentip again to save $5. plus I got a discount code from my first purchase to use which saved me another $8. I thought I was saving money and everything should be fine based on my first order was fine. WRONG! they emailed me and asked for more shipping on my products, another $20. plus the inflated shipping I already paid. ARE YOU KIDDING ME! none of the other websites charge this inflation of shipping and NOW my products would be a lot more money comparison to the other websites plus my last order. Is this a GAME they play to get more money out of you? I know how much shipping is for my products because I have bought the same products over and over from all different websites and never had the shipping double priced like this. I think there is some sort of scam they are playing or someone that works for Opentip is trying to scam customers for more money using the "not enough shipping excuse" or "The items you ordered are oversize and overweight, actual shipping cost will be $59.77" THIS IS OUTRAGEOUS! and clearly something is going on with this company. I canceled my order and went back to the other website that I ordered before from and shipping was the normal $30. for the same items. Overall the other website price turned out to be much less because Opentip wanted to overcharge more additional shipping on top of the inflated shipping, CRAZY! Something is seriously wrong! If you buy from Opentip you are taking a chance on if your order will be filled at what you expect. According to all the other reviewers it seems to be a hit or miss on if you will have a problem or not. 50% hit or miss since my first was okay. Someone is playing games in this company. They should get to the bottom of it and investigate. DO NOT PAY MORE MONEY IF SOMEONE EMAILS YOU ASKING FOR MORE SHIPPING, it's a SCAM!"
"Ordered a fancy Christmas home decoration. Web site was easy enough to navigate, the price was significantly lower than the boutiques offering the same piece; delivery was swift in excellent packaging (box, filler). Item was pristine. Delighted! All around, an excellent experience.
"
"Ordering was easy.I got my item faster than expected. All went well."
"When tried to return an unworn dress as it did not fit well (poorly cut, made in China), I was told they would charge a 30% restocking fee, plus $10 handling (?) fee, plus I paid all the shipping costs (to get the dress, and now to return). On a $250 dress, that is a loss of 85+ dollars! Really bad business practice, and I would stay away from ordering on that site! They also don't disclose all those fees upfront! I would rather give my money to a more reputable business, that doesn't charge an arm and a leg, and tries to offer a reasonable customer service"
"great service. fast shipping
thanks"
"Fast shipping. Low prices. No problems at all!!!!"
"Great products. Fast shipping! A++"
"I needed to replace the rechargeable batteries in my cordless phones. I received the items ordered and they are precisely as depicted."