"easy to order great website easy to understand"
"Happy with ease and speed of delivery "
"The process was very simple and quick"
"Almost ordered on another site for quite a bit more money. Hoping they arrive in the time frame promised! "
"$35 processing fee added at last minute! Sneaky!!"
"I was able to get my order completed very simply and it save me significantly.
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"Great prices and easy to use website"
“Thank you so much for your fantastic review! We're thrilled to hear that you found our website fast and easy to use, and that you loved our great prices. Your feedback means the world to us and motivates our team to keep delivering the best experience possible!”
"It was so easy to order and the price couldn't be beat. Glad I found this website."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you had such a great experience with us. It's always our goal to make ordering as easy as possible, and we're so happy you found unbeatable prices. Welcome to the OptiContacts family, and we can't wait to serve you again! ”
"so good good good good good good"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you had such a fantastic experience with us. Your enthusiasm made our day! If there's anything more we can do for you, just let us know!”
"This was generally an easy process except I found I had to go back and forth between order screen and payment screens that apparently did not load immediately. I thought I did something wrong. Initially the payment platform only gave me PayPal as a payment option and I wanted to use my HSA card. I actually went to another competitor who was a higher price. I thought I would give your site another try and this time the additional payment options loaded. "
“Wow, thank you so much for your amazing review! We're thrilled to hear that you decided to give us another try and that you found the process easier the second time around. We always aim to make your shopping experience as smooth as possible, and it’s great to know that you found the additional payment options helpful! Your feedback about the loading issue is valuable, and we'll keep working to improve our site. We truly appreciate your support and look forward to serving you again!”
"The site was easy to navigate and prices were better than other places I looked."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our site easy to navigate and our prices unbeatable! Your satisfaction means the world to us, and we can't wait to serve you again soon!”
"Pretty easy process, easy to use site!"
“Thank you so much for your amazing review! We're thrilled to hear you found our process quick and easy to navigate. Your satisfaction means the world to us, and we can’t wait to serve you again!”
"I didn't know I needed to use Paypal, but I updated my Paypal and then it was fine"
“Thank you for your feedback! We’re glad to hear that you were able to update your PayPal and complete your order. Just to clarify, the option to pay by credit card is actually available on the final page of the checkout process. We appreciate your patience and will look into making this more clear in the future. If you have any other questions or need assistance, we're here to help!”
"Processing fees were more than a product itself"
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”
"Just wish my contacts would go down a bit in price but the site is helpful and fast for ordering. Thanks again used this site for years . "
“Thank you for your continued support over the years! We appreciate your loyalty and are glad to hear that you find our site helpful and fast for ordering. We understand your concern about pricing, and we’ll be reviewing our discounts to see how we can offer more value to our long-time customers. Our team will reach out to assist you further. Thanks again for your feedback, and we look forward to serving you in the future!”
A rep from OptiContacts.com, Kits-AlexM, has responded:
“We appreciate your feedback and want to address your concerns regarding our processing fees. Our goal is to offer the best total price for our customers, whether that means having a higher box price with no handling fees or a lower box price with higher processing fees. Regardless of the breakdown, we aim to ensure that our total price remains competitive and fair. If you have any further questions or concerns, please don't hesitate to reach out to us.”